Before you subscribe to Consumer Cellular read this; I have had the worst customer service experience. My name is Brian Early. My account number is XXXXXXXXX. On October 9, 2018 at 540 PM (EST) I notified Racheal at CC that my caller ID appeared as "Jeffery Rogers". I was told the issue would be remedied by Marisa within 72 hours. Three days later I called back because the problem still was not cleared. I was passed to a supervisor named Jeto (employee 006102) and told the problem would take a week to get repaired. I called back a week later and was told it was not a CC problem but a local carrier problem. It has now been 3 weeks and still no resolution. When will CC resolve their carrier/ sub carrier issue on my line?
Hi Brian, thank you for your message. I am sorry for any frustration you have experienced due to the incorrect name showing on your caller ID. We are happy to bring up your account and review the information. Unfortunately, we were not able to locate an account with the account number you provided. What is your cell phone number?
Thank you for your response, Brian. We appreciate the opportunity to look into this further. Reviewing your account, We have submitted a request to have your caller ID reset. By default, our caller ID will show Wireless caller and your phone number. We cannot personalize your caller ID to show your name. The reason a caller ID will show the name of a previous subscriber is because the information has not been updated by the carrier that the number was previously assigned to. Once a number goes out of service, it is held for 30 days and then available to be reissued. During this time, the carrier will update the line information and notifies carriers to clear the caller ID information. Rarely, on occasion the caller ID will not clear. When we are notified be a customer we will send a request to the network to have the information cleared, this can take up to 90 days depending on the type of service. Wireless companies normally update their information quickly. Landline providers take longer and VOIP and Cable service providers may not update their data base. If you are calling someone using a landline that is using a caller ID device they may need to reset the device to erase any previously stored caller ID information. If this becomes an inconvenience, at your request, we can change your number.
Years ago when CC issued me my number they failed to assure the previous line owner was purged and now your dragging your feet to correct the issue. From what you have written the only solutions are for me to put up with this for an additional 3 months or get the telephone number which I have been using for years changed. Your version of good customer service is shameful. That was three months ago. I notified CC that the problem had not been corrected and was told ”they“ had just done an update and that update would take about 90 days. So, whenever I call someone Jeffery’s number shows up.
Reason of review: Poor customer service.
Monetary Loss: $900000.
Preferred solution: Deliver product or service ordered.
Consumer Cellular Cons: Customer service.