Not resolved
Customer service

I ordered a phone from Consumer Cellular and was told to call to activate when it arrived. I called and the customer service person asked me for the number on the box.

I had already discarded the box. No one EVER told me to keep the box. I was told to open the back of the phone and read some numbers to the so called customer service person. I did, this wasn't what they wanted.

I was then told to take the SIM card out of the phone. I did and getting it back in was a ***.. While attemping to follow their *** instructions, I was hung up on not once but twice.

This is customer service? I don't think so!

Product or Service Mentioned: Consumer Cellular Cell Phone Activation.

Reason of review: Poor customer service.

Preferred solution: Better customer service, no hang up. Better instructions prior to ordering.

I didn't like: Customer service.

Company wrote 0 public responses to the review from Oct 25, 2016.
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