I purchased a Doro 626 in April 2016. I had trouble with the phone right from the beginning. The phone would take a charge sometimes. When it did take a charge, the charge wouldn't last a day. I made numerous calls to customer "service" After being put on hold, sometimes for 20 minutes, the "help" I got was nothing but self help. Use a different plug, try the car charger, over and over.
Well I finally got fed up. On October 11 2016 I went to Sears to buy a new phone. The sales person, after talking to consumer cellular by phone, was told, they would send a mailer sticker, so I could send the phone to the company. Of course,12 day's later, when no such mailer ever arrived, I called "service" again only to be informed that it was no longer under warranty .
How convenient for you. You kept me hanging for 6 months until I got fed up with the same "service" routine and went to Sears to get a new phone. Unfortunately I made the same mistake again I bought another Doro626. Guess what? Not only it wouldn't take a charge or when it did wouldn"t hold it.Plus the screen flashed for emergency calls only. After several calls to "service" and a couple of trips to Target and Sears, I not only got my phone out of my life, I also got consumer cellular there too.
Ask me if I would recommend You to my friends.
Product or Service Mentioned: Doro Phoneeasy 626 Cell Phone.
Reason of review: Most of the above.
Monetary Loss: $49.
Preferred solution: Full refund.
I didn't like: Non response to my irritating problem, Service.