phone service customer service customer bill phones cell account problem calls

Service very good | Consumer Cellular review

5.0
Details
problem resolved with att provider
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Review
#1751982 Review #1751982 is a subjective opinion of poster.

Ask for sim card code at time of purchase | Consumer Cellular review

4.5
Details
Received sim card without activation code. Have to call for code. Shouldn't have to call for code not sent
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Review
#1740085 Review #1740085 is a subjective opinion of poster.
Pros
  • Simplicity of use
  • Historically good service
Reason of review
Access/ activation issues
Preferred solution
send code for sim card

Great deal | Consumer Cellular review from Honolulu, Hawaii

5.0
Details
I switched from Verizon and my savings was 60 percent. Great service great price. Jerry
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Review
#1622258 Review #1622258 is a subjective opinion of poster.

Caller name id | Consumer Cellular review from Boynton Beach, Florida

5.0
Details
Why would consumer cellular not offer name caller id in a time when robo calls are running ramped. It is for the benefit of everyone to have the name in caller id and not just wireless caller. I never answer the phone when I see wireless caller. Most providers do it and I think CC should move into the 21st century and do the same.
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Review
#1589060 Review #1589060 is a subjective opinion of poster.
Service
Consumer Cellular Customer Care
Reason of review
Caller name ID
Preferred solution
Would be helpful if you added caller name ID

Wanted to know how I could receive my Comcast emails thru Consumer Cellular phone.

5.0
Details
I contacted Consumer Cellular who explained the steps I need to take on my phone to access my emails. The agent I spoke with took me thru the steps which I wrote down. I haven’t done it yet but am certain they will work.
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Review
#1533614 Review #1533614 is a subjective opinion of poster.
Service
Consumer Cellular Customer Care
Reason of review
Good customer service
4.5
Details
New SIM package from cell phone company was received because previous one wasn’t allowing use of data when not connected to wifi. Installed per instructions then looked everywhere - several times - for “activation code on the back of the box”. Couldn’t call customer...
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Review
#1512652 Review #1512652 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Pros
  • Customer service by phone is always friendly and professional
Cons
  • Fix known problem instead of creating consumer frustration
Reason of review
Incomplete instruction causing time delay and frustration
Loss
$10
Preferred solution
Bill credit and add note to future mailouts of sim cards that activation code is not included and to call customer service immediately prior to installation to insure activation. Or just include an activation code.
Tags
  • Need Better Customer Service
5.0
Details

Update by user Feb 14, 2019

Consumer Cellular was finally able to talk with a supervisor at Verizon. The problem, which was identified, was due to Verizon not activating my phone number after I cancelled my internet & TV, but kept my phone service under their triple play. A correction was made by...

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1 comment
Anonymous
#1646241

I was very concerned when I read her original comment. It probably would have influenced my decision to buy into it. But now, that she's explained what happened, I feel much better.

Resolved
Review
#1468562 Review #1468562 is a subjective opinion of poster.
Reason of review
Order processing issue

Unavailable service | Consumer Cellular review

4.7
Details
02/09/19 - 4:00 pm throughout the evening - no available service. Does anyone know what the problem is?
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Review
#1468326 Review #1468326 is a subjective opinion of poster.
Pros
  • Our phone service
Cons
  • Service that is currently not available
Reason of review
unavailable service
Loss
$5
Preferred solution
Deliver product or service ordered
4.7
Details
For years I was paying thru the nose for a very popular top brand national carrier (won't name names but I bet you can guess). My cell bill was always over $60 for the least plan with 2GB of data. And for more data I paid over $120 a month. Crazy, right? I realized I...
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Review
#1457064 Review #1457064 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Pros
  • Affordability of plans
Cons
  • Nothing really all was good
Reason of review
Good customer service

Contact Consumer Cellular Customer Service

Website:
Mailing Address:
12447 SW 69th Ave.
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
All Consumer Cellular Contacts

Consumer Cellular Products and Services Reviews

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Great company | Consumer Cellular review

4.9
Details
Had an issue with having a phone number transferred. Ended up talking to three different customer service people. They all went above and beyond to help with the transfer and all were super nice and helpful. Thank you so much. Love the service and the people.
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Review
#1447759 Review #1447759 is a subjective opinion of poster.
Service
Consumer Cellular Service Transfer
Reason of review
Good customer service