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Go somewhere else | Consumer Cellular review

3.7
Details
I called to switch carriers. They sent me a sim card. When I put it in the phone, it didn't work. They said I need account number and pin. (why didn't they say that the first call) so I gave it to them. They said phone should work. It didn't. Call the 4th time and they said there was no record of last call. But, now I can get service. Except they wanted to charge me from when I got the sim card. Idiot's!
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Review
#1729824 Review #1729824 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Preferred solution
Let the company propose a solution

Can't reach voice mail from home phone (AT&T was bad choice as partner)! | Consumer Cellular review

4.0
Details
VM says "service not available at this time" after entering PW. Has been out of service for over three days.
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Review
#1686397 Review #1686397 is a subjective opinion of poster.
Pros
  • Former great service
Cons
  • Features not working properly
Reason of review
Access/ activation issues
Loss
$25
Preferred solution
Deliver product or service ordered
3.6
Details
I am in North Carolina and both my wife and I have been unable to access our voicemail for over a week. I've called CC 4 times, each time I'm told it is an AT&T problem because we use AT&T towers. This time they said they'd put me "on the list" for repair. Why am I not...
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1 comment
Anonymous
#1759061

Same here for a week in Durham/RTP.

Review
#1673846 Review #1673846 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Pros
  • Historically good service
Cons
  • Just told to wait and see no problem solution
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Waiting to call | Consumer Cellular review from Orlando, Florida

4.1
Details
I live on the East Coast. Why do I have to wait until 7 AM Pacific time to call to troubleshoot my non working phone. I was sick and needed to call two hours before my shift. I got up at 8 AM to call and I had no cell phone service. I finally reached them at 10 AM and they quickly fixed my problem. This is unacceptable. What if I had an emergency! There should be 24/7 access to customer service.
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Review
#1635748 Review #1635748 is a subjective opinion of poster.
Service
Consumer Cellular Customer Care
Reason of review
Poor customer service

Great cellular service... BUT! | Consumer Cellular review

4.1
Details
I have been a customer of Consumer Cellular for approximate 10 years and love both the service and pricing.... With one very major exception. Despite multiple requests, it seems to be an absolute impossibility to get either a monthly bill or a reminder that a payment is due. Despite assurances that my monthly bill is mailed out, I actually receive a bill of monthly bill of charges only every year or so. Disconnecting a my service is not an acceptable way to inform me that my variable payment is now due.
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Review
#1580710 Review #1580710 is a subjective opinion of poster.
Service
Consumer Cellular Phone Service
Pros
  • Always friendly
Cons
  • Inability to execute customary customer billing practices
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Offered a discount I never received | Consumer Cellular review

4.1
Details
Long time Consumer Cellular customer. Pay $30 month for 10 GB. Received offer to lower price to $20, the cost of 5 GB, and still get the 10 GB. I am still paying for 10 GB so called CC and was told there was a mistake on their end. Waited for $30 credit they promised. Called again, got girl I could barely understand. Finally she said I'd get $30 credit. Didn't happen. Called again and was told it was their mistake, I'd get $30 credit. Otherwise I like CC but may leave them.
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Review
#1551560 Review #1551560 is a subjective opinion of poster.
Service
Consumer Cellular Deal
Pros
  • Customer service
Cons
  • Customer service

Bad experience | Consumer Cellular review

3.6
Details
I bought a flip phone from them, and I'd read online how it could access the internet. Well, it cannot do that if bought from them. I had a plan for data, texts, and phone minutes. Logically I removed the data I'd be paying for with 0 access. Then since I knocked off the data, they knocked off the text messages. I had to call 5+ times and having underwhelming customer service. So I am washing my hands of Consumer Cellular.
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Review
#1473834 Review #1473834 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service

Drop Calls | Consumer Cellular review

3.8
Details
Every time I am on the phone for more than 2 minutes my call is dropped and I have to call the number again.
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Review
#1461974 Review #1461974 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Unknown data dump | Consumer Cellular review from Camden, New Jersey

3.9
Details
starting 1/9/2019 i started getting large data dumps . I called & was told they could not help me stop the dumps from their place. i was told to close cellular and open WiFi. I want to know who was dumping data on my phone. My experience with consumer cellular has been good up to this point but if this can happen, it makes start to think that this service might be too risky.
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Review
#1451064 Review #1451064 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Pros
  • Polite reps
Cons
  • Unhelpful
Reason of review
Poor customer service
Tags
  • Unknown Data Dumps

Contact Consumer Cellular Customer Service

Website:
Mailing Address:
12447 SW 69th Ave.
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
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Don't know what to do. | Consumer Cellular review from Charlotte, North Carolina

3.6
Details
My phone has been saying I to refill my account. I don't have a pay as you go Account or phone. My bills not do yet. I call the consumer cellular customer line its just ringing busy. I have a college student that came all the way to find out what's going on. Frustrated customer.
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Review
#1416668 Review #1416668 is a subjective opinion of poster.
Service
Consumer Cellular Phone Service
Reason of review
Bad quality