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Buy 2 phones. If your phone is lost or stolen you have to call them to reactivate your service. | Consumer Cellular review

2.8
Details
My phone was stolen. I got a hold of customer service (chat) ,I suspended my service, and ordered a new phone. Asked what I had to do to re-activate my service, and was told when I got my phone just dial 611 that's all.I got my phone charged it, and dialed 611 Nothing. Went on chat and was told I had to call them to reactivate my service. How can you call them when you don't have an activated phone.
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Review
#1760018 Review #1760018 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Pros
  • Price
Cons
  • Way they mislead me about the warranty
  • Customer support
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
3.4
Details
I bought 2 phones 3 months ago when I switched to CC, after a couple of weeks kept trouble with mine, I called customer service several times and they gave me codes to put in the phone, but no one ever told me ths was a factory defect phone! I found this out at Target...
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Review
#1706923 Review #1706923 is a subjective opinion of poster.
Pros
  • Great price
Cons
  • Horrible customer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Liars asnd frauds. Scoundrels with no human feelings. | Consumer Cellular review from Seattle, Washington

3.0
Details
They lured me in, then refused to activate account. Everyone I spoke to was an outright fool/fraud, totally unconcerned and lacking in fundamental knowledge about what he/she was doing. Pathetic and defensive.
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Review
#1699528 Review #1699528 is a subjective opinion of poster.

Upset with difficulty paying bill. | Consumer Cellular review from Ocala, Florida

3.3
Details
Every time I call to pay my mom's bill I'm asked several questions, my mom is disabled and I'm her caregiver, they ask me all these questions to confirm that I am authorized to be on her account, I'm getting real tired of it. I'm getting ready to switch cell phone providers their costomer service reps suck!!!
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Review
#1693010 Review #1693010 is a subjective opinion of poster.

Can not connect to voice mail | Consumer Cellular review

2.5
Details
have called service help line 5 times, with no progress to resolve my problem, last time was told it was AT&T problem. I pay consumer cellular for my service, so it is a consumer cellular problem and they should take the responsibly to get it resolved quickly.
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Review
#1678145 Review #1678145 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.6
Details
It was all good, until I tryed to replace the bad iphone. When they tryed to set up for easypay, computer said it was already being used. Called Consumer Cellular, waited on hold for 20 minutes and guy said He would see what He could find out and call Me back. Called...
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Review
#1646695 Review #1646695 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Let the company propose a solution

I need my acct number | Consumer Cellular review from Collinsville, Oklahoma

3.0
Details
Of fice was closd
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Review
#1642324 Review #1642324 is a subjective opinion of poster.
3.1
Details
Charged for replacement of defective device - Consumer Cellular review
I received an iPhone 6s, 1 1/5 weeks later is simply quit. I called and they sent a new phone out with a mailing label to return the broken one. Almost two weeks later, I receive the broken phone back with a bill for $200. There are very minor scratches on the glass...
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Featured
Review
#1639926 Review #1639926 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Pros
  • Coverage area
  • Price of plans
Cons
  • How warranty issues are handled
Reason of review
Warranty issue
Loss
$200
Preferred solution
Unlock the replacement phone that I received from Apple for no charge

I keep missing calls | Consumer Cellular review

3.0
Details
I keep missing calls. I've called and their customer service is infuriating. Time consuming, without resolution. First they told me they couldn't help me without my calling on another phone (who has 2 phones these days?). Then they want me to switch sim cards - which I've done before, at their request. When I told them the address I wanted it shipped to, they argued with me, saying that wasn't the address on record (duh, they think I don't know that?). This used to be a good company, but then it got big. They are cheap, but is it worth the aggravation?
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Review
#1629902 Review #1629902 is a subjective opinion of poster.
Pros
  • Cheap service
Cons
  • Difficult customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Contact Consumer Cellular Customer Service

Website:
Mailing Address:
12447 SW 69th Ave.
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
All Consumer Cellular Contacts

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Refuses to replace bad phone | Consumer Cellular review

2.5
Details
purchased new phone that was defective and under warrant and they refuse to replace
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Review
#1598859 Review #1598859 is a subjective opinion of poster.
Pros
  • Price
  • It was cheaper than our previous plan
Cons
  • Do not take care of warranty
Reason of review
Warranty issue
Loss
$175
Preferred solution
Full refund