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Consumer Cellular - God help me as I just got screwed.
Consumer Cellular is not available except Monday-Friday 8 AM to 5 PM and closed on weekend and holidays. The website is really dificult to make changes to your account and doesn't always work. I tried upgrading my plan online and could not reach them by phone. Now they...
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Anonymous
LS

This could only happen if the customer had refused or turned off Auto update. All of my devices crashed on 12/31/17, New Year's Eve except my phone. My desktop, laptop and tab...

Anonymous
Anonymous

What? How is this even possible. Even if you had an unlimited data and minutes plan, it wouldn't be more than $ 100 per month. Why wiuld you be paying "per data byte?" This so...

4.0
I liked
  • Resolved the billing issue
I didn't like
  • How much their service costs
#1157797
Reply to reviews
Well, actually I could write a three page essay on this, but I will try to make it as brief as possible yet trying to get my point across. My wife and I contacted consumer cellular and ended up purchasing two Samsung galaxy S8 phones. I am a blinded veteran from...
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Anonymous
Anonymous

Wish I had read the many consumer complaints previous to purchasing this service! I was told "Unlimited talk and text" for approx. $27.00 per month! Now all I can do is hang o...

1.0
I didn't like
  • Customer service and phone quality
  • Customer service
#1236883
Reply to reviews
When I signed up with CC, I signed up for the unlimited talk and text with 3 GB of data. The rep then told me that my bill for 2 lines would be $60 a month including tax and surcharges. I had some trouble with porting our old numbers and when I called, they fixed that...
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2.2
I liked
  • Price they said i would be charged
I didn't like
  • Bait and switch service
  • Price i was actually charged
#1147894
Reply to reviews
Called consumer cellular customer service on 5/16/18 to report that my phone was displaying, " emergency calls only". They confirmed that my payments are up-to-date so that was not the cause of the problem. They had me remove the Sim card and the battery and then...
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1.0
#1258256
Reply to reviews
I called a few months ago to lower my plan which they had no problem doing, the only thing they forgot to tell me is that they put a "fee" on for doing this.. so they lowered my unlimited texts from 1GB to 250MB which reduced my bill $5.00 BUT then they added a $5.00...
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Anonymous
Anonymous

You do know you can change your plan for free as often as you like by logging into your account. I do it all the time, when I go over my data limit and they auto upgrade me, I...

3.8
I liked
  • Always friendly
I didn't like
  • Dishonesty
#1185072
Reply to reviews
I wanted to have cheaper servive, but...I'm seeing quite a few problems--I can't get my phone calls to connect every time I make a call-it drops quute a number of times! Me and my sister brought our own phones to this company. The plan was unlimited talk & text with...
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Anonymous
Anonymous

Sometimes when I'm out and about, I have to be sure I'm using google chrome so I can connect to internet. You're not trying to rely on a wireless connection all the time, righ...

2.5
#1134672
Reply to reviews
What a TERRIBLE company. My mother has had phone service with them for years. This month she was charged more than normal. I called the customer service line and spoke to a representative who said that they recorded data usage and that she would have to pay. According...
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1.0
#1259169
Reply to reviews
Consumer Cellular - Deceptive
Consumer Cellular - Deceptive
Consumer Cellular - Deceptive
Fyi I already wrote a review. Basically, it was a scam. First, they checked my credit without permission. In fact, they lied to FCC about everything I have an unlocked phone Continue. I received the sim Called consumer Cellular as I had service. Asked if still eligible...
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#1284285
Reply to reviews
I really liked Consumer Cellular when I first signed up. After a few months I noticed that when I tried to message my family the messages came back as being blocked. Seeing as I did very little texting I paid little attention. Then we took a trip to Disney World in...
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#1255237
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Contact Consumer Cellular

Mailing Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
More
Got my mother switched to Consumer Cellular over a year ago on a basic 20 dollar a month plan, come to find out they have been billing her 70 dollars a month for unlimited talk,text and internet for her flip phone. They have been billing her account which is her SSI,...
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1.6
I didn't like
  • Unfair unethical refund policy
#1246401
Reply to reviews