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Consumer Cellular - God help me as I just got screwed.
Consumer Cellular is not available except Monday-Friday 8 AM to 5 PM and closed on weekend and holidays. The website is really dificult to make changes to your account and doesn't always work. I tried upgrading my plan online and could not reach them by phone. Now they...
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Anonymous
LS

This could only happen if the customer had refused or turned off Auto update. All of my devices crashed on 12/31/17, New Year's Eve except my phone. My desktop, laptop and tab...

Anonymous
Anonymous

What? How is this even possible. Even if you had an unlimited data and minutes plan, it wouldn't be more than $ 100 per month. Why wiuld you be paying "per data byte?" This so...

4.0
I liked
  • Resolved the billing issue
I didn't like
  • How much their service costs
#1157797
Reply to reviews
Well, actually I could write a three page essay on this, but I will try to make it as brief as possible yet trying to get my point across. My wife and I contacted consumer cellular and ended up purchasing two Samsung galaxy S8 phones. I am a blinded veteran from...
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Anonymous
Anonymous

Wish I had read the many consumer complaints previous to purchasing this service! I was told "Unlimited talk and text" for approx. $27.00 per month! Now all I can do is hang o...

1.0
I didn't like
  • Customer service
  • Customer service and phone quality
#1236883
Reply to reviews
My parents have this Consumer Cellular as their provider for over a year. Recently,they have had no cell service at their home for 5 days now. They have to go 3 miles down the road to use their phone. I reminded them they get what they paid for. Consumer's excuse is...
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Anonymous
Anonymous

I just can't believe they pray on the elderly the way they do. I can't imagine anyone not shopping. Why would you use them.

Anonymous
Linda Morris

This service is a joke they charge just like any top carrier and can't compete with even TMobile, Cricket, Metro which gives you a free phone unlimited talk text data and a ho...

1.3
#1344783
Reply to reviews
I saw the ads on tv and I was hooked. Consumer Cellular quoted a monthly plan that was half of what I was paying T-Mobile and they were endorsed by AARP. What could go wrong? Plenty. I decided that I would finally switch from a good old reliable flip phone to a smart...
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2.1
I liked
  • Price they said i would be charged
I didn't like
  • Non response to my irritating problem
#1301343
Reply to reviews
When I signed up with CC, I signed up for the unlimited talk and text with 3 GB of data. The rep then told me that my bill for 2 lines would be $60 a month including tax and surcharges. I had some trouble with porting our old numbers and when I called, they fixed that...
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Anonymous
Tickedoff

Only unlimited talk text not data.Read my review.in fact their commercials are deceptive

2.2
I liked
  • Price they said i would be charged
I didn't like
  • Price i was actually charged
  • Bait and switch service
#1147894
Reply to reviews
Called consumer cellular customer service on 5/16/18 to report that my phone was displaying, " emergency calls only". They confirmed that my payments are up-to-date so that was not the cause of the problem. They had me remove the Sim card and the battery and then...
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1.0
Product
#1258256
Reply to reviews
I called a few months ago to lower my plan which they had no problem doing, the only thing they forgot to tell me is that they put a "fee" on for doing this.. so they lowered my unlimited texts from 1GB to 250MB which reduced my bill $5.00 BUT then they added a $5.00...
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Anonymous
Anonymous

You do know you can change your plan for free as often as you like by logging into your account. I do it all the time, when I go over my data limit and they auto upgrade me, I...

3.8
I liked
  • Always friendly
I didn't like
  • Dishonesty
#1185072
Reply to reviews
CONSUMER CELLULAR SUCKS & IS A RIP-OFF!!!
I called Consumer Cellular today to cancel service that I got for an elderly neighbor until her home phone was finally fixed by Verizon. However, I was questioned about why I wanted to cancel, in which I told the rep my reason. Then I was informed that my pro-rated...
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Anonymous
joy c

very confusing day with Cust. service. Working to get our sign in correct (the voice prompt couldn't find me. The issue was the data plan had to be used to bring in text messa...

Anonymous
polly duda

they do have terrible service couldn't make a call from 10 miles or more away from my home had to go to Target to get it straightened out and then voice mail wasn't working wh...

I didn't like
  • Total rip-off to seniors
#1296661
Reply to reviews
I wanted to have cheaper servive, but...I'm seeing quite a few problems--I can't get my phone calls to connect every time I make a call-it drops quute a number of times! Me and my sister brought our own phones to this company. The plan was unlimited talk & text with...
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Anonymous
Anonymous

Sometimes when I'm out and about, I have to be sure I'm using google chrome so I can connect to internet. You're not trying to rely on a wireless connection all the time, righ...

2.5
#1134672
Reply to reviews

Contact Consumer Cellular

Mailing Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
More
I guess Consumer Cellular is counting on their customer to being senile and accept the creeping of charges. This company is not for seniors that are on fixed incomes. They will cut you off if you are a day late. My cell is for emergencies. AARP should find another...
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#1187314
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