filters
State:
Show
City:
Show
Product:
Show
Well, actually I could write a three page essay on this, but I will try to make it as brief as possible yet trying to get my point across. My wife and I contacted consumer cellular and ended up purchasing two Samsung galaxy S8 phones. I am a blinded veteran from...
Read more
WaggishSeaOtter
WaggishSeaOtter

Me too..I would never had wasted my time or my money...$31 lesson...

Anonymous
Anonymous

Wish I had read the many consumer complaints previous to purchasing this service! I was told "Unlimited talk and text" for approx. $27.00 per month! Now all I can do is hang o...

1.0
I didn't like
  • Customer service and phone quality
  • Customer service
#1236883
Reply to reviews
Resolved Featured
Consumer Cellular - God help me as I just got screwed.
Consumer Cellular is not available except Monday-Friday 8 AM to 5 PM and closed on weekend and holidays. The website is really dificult to make changes to your account and doesn't always work. I tried upgrading my plan online and could not reach them by phone. Now they...
Read more
Anonymous
LS

This could only happen if the customer had refused or turned off Auto update. All of my devices crashed on 12/31/17, New Year's Eve except my phone. My desktop, laptop and tab...

Anonymous
Anonymous

What? How is this even possible. Even if you had an unlimited data and minutes plan, it wouldn't be more than $ 100 per month. Why wiuld you be paying "per data byte?" This so...

4.0
I liked
  • Resolved the billing issue
I didn't like
  • How much their service costs
#1157797
Reply to reviews
Two out of the three phones on our account cannot receive or make calls. They say that their account balances are low...which is NOT true. We're paid up and have unlimited talk and text. Thankfully, for now, we can text...but cannot make calls out nor get calls. Tried...
Read more
Anonymous
Anonymous

Just heard from someone on the online chat. She said: I'm sorry to hear you're having difficulties with your phone service. Some of our customers are currently experiencing a ...

Anonymous
Anonymous

Why hasn't a PR person for company posted are advised what is going on with phone service? Real quick way for them to go out of business trating customers this way.

#1416664
Reply to reviews
I am on auto pay. Tried to get my messages this morning and auto response says I don't have enough balance to make this call, Tried the 888 number which is no longer in service. Tried getting messages via another phone and was told my phone number is not a valid number.
Read more
Anonymous
tami j

We are also having issues. No support numbers are working....my husband is on the road and is getting weird messages and he is unable to call out or receive messages. I try to...

#1416613
Reply to reviews
When I signed up with CC, I signed up for the unlimited talk and text with 3 GB of data. The rep then told me that my bill for 2 lines would be $60 a month including tax and surcharges. I had some trouble with porting our old numbers and when I called, they fixed that...
Read more
Anonymous
Tickedoff

Only unlimited talk text not data.Read my review.in fact their commercials are deceptive

2.2
I liked
  • Price they said i would be charged
I didn't like
  • Price i was actually charged
  • Bait and switch service
#1147894
Reply to reviews
I am writing this review for my parents who are in their 50's 60's and I have had problems with them ever since I first looked into their billing practices and today things have reached an all new level. Today on 12/06/2018 like many others they have no phone service...
Read more
#1416730
Reply to reviews
When I went to make a call at 7:45 AM (EST) I got a message that said I'd run out of time and needed to make a payment. Knowing that this was not true, I went to their website which said my payment is due 12-26-18. Their chat is down; hours are between 7 AM and 5 PM...
Read more
Anonymous
Mad Cunsumer 1

If this the best service as advertised, I would hate to see the worst. I woke up today and had the same results,

Anonymous
Jumbo

Me too in Florida

#1416596
Reply to reviews
My parents have this Consumer Cellular as their provider for over a year. Recently,they have had no cell service at their home for 5 days now. They have to go 3 miles down the road to use their phone. I reminded them they get what they paid for. Consumer's excuse is...
Read more
Anonymous
Anonymous

I just can't believe they pray on the elderly the way they do. I can't imagine anyone not shopping. Why would you use them.

Anonymous
Linda Morris

This service is a joke they charge just like any top carrier and can't compete with even TMobile, Cricket, Metro which gives you a free phone unlimited talk text data and a ho...

1.3
#1344783
Reply to reviews
I have one of your phones. We have your plan for two lines. My first phone went bad and I purchased this one to replace it. This was in Aug. 2018. My phone is our life line. We are waiting on some very important medical information. Well the first young man was...
Read more
Anonymous
John Marick

Tough luck, AdmirableClownFish.

Anonymous
Ellen Rixford

I tried to start a phone plan with Consumer Cellular. I bought a phone, was given a number, but when I reached them online (chat) with a question on how to use the phone, I wa...

3.1
#1422081
Reply to reviews

Contact Consumer Cellular

Mailing Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
More
First, I called to get a new sim, because in the area I live AT&T stinks with there service. They gave me a t-Mobil sim. Activated it and it worked for less than 12 hours. Reason they activated my number to someone else account in another state. This person had access...
Read more
2.4
#1418758
Reply to reviews