I called to inquire about the plans and pricing offered. At the time I did not do any research on the company. I did however give the last 4 digits of my social. A few hours later I received notification that my credit had been accessed. I did not give my entire social...Read more
I had purchased a phone plan from these people, and to make a very long story short, I turned this whole thing over to the ATTORNEY GENERAL of my state to resolve. Just 3 days before Christmas 2017, when I was told that they would be cutting off my phone service for...Read more
I have contacted them and they did not resolve issue. After problems with the phone that I bought from them, I cancelled service (after only 2 weeks) and switched to another carrier. Now they have been charging me for phone service with them even though I cancelled....Read more
I didn't like
- Non response to my irritating problem
- Heartless to seniors
- Uninformed clerks
Consumer Cellular - Service
This cell service is crap..they lie about the service and the billing was honest...
Consumer Cellular - They don’t answer calls
I’ve tried 3 days to talk to a person I left call back number 3 times never got a call back I called today and stayed on hold for over an hour and no one picked up
Consumer Cellular - My father passed away and the couldn’t be bothered !!!!!!
Do not ever do business with this company!!!! They should go out of business !!!!
Consumer Cellular - Ridiculously Lousy Non existent customer service
Called for assistance and put on hold for 1 hour and 15 minutes, then gave up. SERIOUSLY INCOMPETENT HELP with problems. Customers should NEVER have to wait over 15 minutes. This shows how BAD your company is. Sure as *** don't have good technitions to keep or fix problems.
Switched yesterday at Target Was told to take our phones to AT&T to unlock the phones but they refused to. So we tried to put in a unlock request and still no calls in or out. This is why I would never advise anyone to switch from another carrier. It's not worth the...Read more
I didn't like
- No phone service 33912
I was on hold with Consumer Cellular for 87 minutes and when I finally got a real person, they couldn't help me. All I wanted to do was remove my deceased mother from their mailing list. Ironically, the recorded messages kept saying over and over how Consumer Cellular...Read more
6 calls to customer service and still phone from the box wont work after porting from boost mobile. now gotta go get another sim and pay $10 . im running low on funds cant keep doing this!!!!6 calls to customer service and still phone from the box wont work after...Read more
- Cheap plans
I didn't like
- Being lied to about not transfering services
I switched from CC to T-Mobile for the unlimited data and my final bill was 50% higher that normal and that was including ending my plan mid month. I expected a small rebate and instead was hit with a large surcharge. So I paid my full month and then half again as...Read more
The worst! CC boasts about their customer service. Although their representatives are polite, they are useless. Frankly, I'd prefer to deal with someone who is snarky but can solve my problems than with 'robots' who give poor advice and are of no help. My experience...Read more
My sister had a consumer cellular phone for a few years. She rarely used it but when she did, she was always having trouble getting a call through . I ordered a second one (should NOT have) after another phone I had was no longer working. The phone did not hold it's...Read more
I contacted Consumer Cellular to get a better rate than I currently pay. Sales people told me that I could switch my existing phone over so they sent me the sim card. I installed it only to find I can't call them to activate it. I take the phone to Target about 30...Read more
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