Consumer Cellular Reviews and Complaints
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Update by user Dec 29, 2017
Consumer Cellular switched my plan back to Autoupdate and fixed my bill to what it should have been. Issue resolved
Original review posted by user Dec 28, 2017
Consumer Cellular is not available except Monday-Friday 8 AM to 5 PM and closed on weekend and holidays. The website is really dificult to make changes to... Resolved
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Most Helpful
Review
Service
Consumer Cellular Mobile Phone Service
Pros
- Resolved the billing issue
Cons
- How much their service costs
Reason of review
Pricing issue
Loss
$804
Preferred solution
Price reduction
Consumer Cellular in Clay, Kentucky - May have a problem getting your problem resolved.
Needed a new phone and employees at Consumer Cellular were not permitted to place a new order because one order was holding. Had to go on line and order one myself. Maybe should get a discount for doing what Consumer Cellular employees should have been permitted to do to help me. Luckily I have internet and could do so. Some customers may not. Have a good day. Bob Cowan
Review
Consumer Cellular - Avoid PERIOD.
They lied to me several times, so I told them that I no longer wanted to sign up for their service. Then they sent a message to CenturyLink to port my number. That resulted in my landline being disconnected, and days trying to get the landline turned back on. Consumer Cellular is dishonest and vindictive.
Review
Service
Consumer Cellular Mobile Phone Service
Pros
- Simplicity of use
- Initial cost
Cons
- Very condescending customer treatment
- No consistent answers
- Poor customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Stop harassing me!
Tags
Consumer Cellular in Punta Gorda, Florida - Check every part and make sure they are correct even if box was sealed.
we live in port charlotte fl and were to told we had to go to ft myers for help with our phone.we did and bought a new phone.when we got home we took the paper work and charge cord out. it was the wrong cord for that phone.we called the store we bought it and the clerk said we should go to a convient store to buy one that fits.he said it would cost about $3.00.we found on to fit for $21.39. it was late and the phone was needed for work at 7:30 in the morning. this is very unacceptable. we have been with this company for about 20 years.
Review
Reason of review
wrong cord for phone purchsed
Loss
$2139
Preferred solution
Let the company propose a solution
Somehow they screwed up my account, and charged me double the amount for NOT having service, that they charge for service. The phone wouldn't ring for incoming calls, a common complaint with this company. After talking to over a dozen "experts" there, I went to another...
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Review
Consumer Cellular - Would not recommed
problems all the time , when I call your company or go to target for help with issues I get no where just run arounds from untrained staff. Had to get a new phone from you because the other one I bought from you had major issues that your staff didn't know how to resolve. Now this new phone that I had activated last week is giving me problems but all I get is people at your company that have NO CLUE how to help I have asked for a supervisor to call me STILL waiting , now when I try to make a call other than to you my phone says no service call consumer customer service . REALLY NO ONE THERE KNOWS WHY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review
Reason of review
Poor customer service
Loss
$1
Preferred solution
give me credit on my account for all this aggevation
Consumer Cellular in Penn, Pennsylvania - The service is bush league
I have had my phone less then 24 hours and every time that I want to call someone I have to run back to Target and get the kid to reactivated the phone. I'm going back today and the scene that this 64 year old trucker is going to make will not be pretty. I work hard for my money and this is just another scam by some outfit ripping off older people.
Review
Service
Consumer Cellular Cell Phone Activation
Cons
- Shoddy setup procedures
Reason of review
Not as described/ advertised
Loss
$225
Preferred solution
Full refund
Tags
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Verified ReviewerConsumer Cellular - Stay away don't even call
I SIMPLY ordered a sim card kit didn't activate or open package, SIMPLY Shopping and comparing plans . As these idiot's pulled a hard pull on my credit. Had no right to do SIMPLY ordered a sim card online didn't talk to anyone STAY AWAY Lawsuit waiting to happen
Review
Service
Consumer Cellular Mobile Phone Service
Cons
- Pull hard inquiries without permission
Reason of review
Simply ordered a sim card no services was ever activated pulled a hard credit inquiry
Preferred solution
Remove the hard pull
Consumer Cellular in Newark, New Jersey - Don't waste your time
i opened 2 phones with cc yesterday not happy been waiting 9 hours to get a call back what a joke will be finding someone else tomorrow
Review
I bought 2 phones 3 months ago when I switched to CC, after a couple of weeks kept trouble with mine, I called customer service several times and they gave me codes to put in the phone, but no one ever told me ths was a factory defect phone! I found this out at Target...
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Review
Pros
- Great price
Cons
- Horrible customer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
Consumer Cellular in Waterbury, Connecticut - They take ur money even u don't have a phone on with them.they take money out of your account .even if you cancel ur business with them
They r liars. They charge even if u dont have phones activated with them.i cancelled my accout they still took money out of my account.
Review
Reason of review
Not as described/ advertised
Loss
$42
Preferred solution
Full refund
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They don't have A email service for support anymore. They asked for a lot of personal data such as SS# bank ROUTING # And sold out there customers.