Consumer Cellular

Spoke to rep to get travel package, Scotland 6 days. informed that because they were a discount carrier they had NO provision for people traveling.

He said phone no problem data expensive. 2 options: They could turn if off, BUT if there was an emergency I would be in trouble or Option 2, just don't use it. We never used it!!! Yes I did not make sure it was in airplane mode every second.

I told them the rep did not say make sure you're in airplane mode or we will charge you $380. Speaking to the company I said if you can show me 1 time I used the service I would gladly pay the bill. i also asked for the recording of interaction with their rep. They would not do anything, privacy policy.

they said the listened to conversation and felt i was informed. So basically tough crap!

They obviously don't care about their employees haphazard and unprofessional way of dealing with customers while working from home. My guess is that he was distracted by a basketball game!

This review will be long but will assist other users...been there done that.

First off company is easy to contact until about 7 -8 pm est, next never talk to a cr , they are mostly know nothings, supervisors are easy and quick to get but are highly variable in competence . When in a bind ask for a call back from supervisor first name Preston, he knows magnitudes than than any of the others.

Only speak to someone whose voice lets you know he/she is on the ball, if not call back until you contact someone who seems polite and is conversant in standard English.

Aside : company has broken contact with T - Moble if your phone is in any way connected to T-Mobile be prepared to get a new sim or phone .

If you re using a sim card phone be aware that no new sim card phones are being made anywhere, news that CC is soon getting a new IRIS EZ SIM card phone is incorrect, only places that have SIM card phones such as the Nokia 2780 are on line and not at Target or Wallmart, try Best Buy. Make sure phones are listed as unlocked and not identified with Verizon or T - Mobile. The only sim cards from CC are activated and you will be charged for a separate account if you try to stockpile them. Target and Walmart are unloading their supplies of CC unactivated sim cards, soon the only place to get sim card only phones, Nokia 2780 nd a couple of Samsungs will be ebay.

Expect that soon CC will run out f activated Sims but will still support proper unlocked nokia 2780 s and unactivated sim cards even the ATT/CC ones, they are ot the same as CC activated ones.

Next : never use chat it is a horror have a second CC phone or a borrowed phone.

Next : never trust any answer from any CC person except supervisor Preston repeat questionsto a supervisor, they are sparse in what they say you will

' have to do a lot of research online on your own to get sources for proper sim card phones and sims. If having problems talk to multiple supervisors never let a cr get in the way.

Next : never expect a supervisor to be able to guide you through the areas of a phone, they will read from a manual which at least as far as Nokia is concerned is rubbish several additional required steps are not in the manual, you will probably have to press extra icons but be careful not to turn on or off the wrong areas in the phone.

REPEAT : CC is phasing out sim card only phones sim e only phones only need to be turned on by wireless connection then can operate without wi fi in the house but you will need to go to Target or another wi fi location and contact cc with a working phone.

You will need to know how to operate a sim e phone or have a supervisor walk you through how to get your phone connectstockpile sim cards and sim only unlocked phones to cc .. sim e phone, the supervisor may leave out steps be prepared to click in icons not mentioned by supervisor to connect to network and download .NEVER NEVER expect any cc representitive at Target to be of any use.

My elderly boss lost everything he owned in a recent flood. I called CC to get him a new phone and explained the circumstances, and they said he has to go buy a new phone at Walmart or Target and get them to activate it.

The man can hardly walk, and they want him to go wait in line to have someone activate a phone at a retail store. Shove it up your *** That's what I have to say to Consumer Cellular. There's no reason to treat elderly people in that way. There's no excuse good enough to explain their behavior.

I explained everything to them and got nothing. No empathy, no help, nothing. Thanks for nothing!

*** A bunch of monkeys can do a better job than that. *** from the flood victims in Texas!

On June 13 at about 8:30 p.m. Eastern time I was speaking to a rep named Elena by phone.

She could not answer a question about why my green battery light on my base was flashing a lot and switched me to her supervisor. He was a rude, arrogant twerp who should never be interacting with customers, and, despite my telling him I am on the survey, purposely hung up so I could not take it. I would have given him the worst rating, which I am now letting the readership here know (I hope Consumer Cellular monitors these complaints on Pissed Consumer), and I would have given Elena a high rating but twerp supervisor (I did not get his name) would not allow access to the survey. I think this is a fire-able offense and he should be dismissed.

If he is doing this to me, he is probably doing this to others and denying both the customer and the company that pays him to take care of its customers (we are not his customers!) the opportunity to rate the service as the company is requesting.

I want Consumer Cellular to track this call based on the date and time provided, and my speaking to Elena first before the transfer to the twerp. This supervisor makes the entire organization look bad, and he is a ridiculous character who is of no character except arrogant, rude, disrespectful and dumb***.

My phone stopped working Saturday. Someone somehow hacked into my phone and disrupted by phone/texts.

I had to wait till Monday (today) to report the issue. I called first thing in the morning. Call #1 i was told to callback in 30 minutes and theyd get my phone up & running. Call #2 i was told it will take 24-48 hours.

I asked for a supervisor and weirdly the call was disconnected. Call #3 i spoke with a supervisor who said give him 3-4 hours and *** call me back to get my phone back on. Call #4 now if i dont hear from them before 9pm EST to call. OOOOOkay so call #5 nooe nothing at everyone's gone for the day.

I had to listen to 90 minutes total all day long while on hold consumer cellukar award winning customer service.

. I BEG to differ!!!

I tried to use the chat today to help fix a issue with my Moto 2023 phone. The chat timed out in the middle of a conversation and I had to re-long in to get back to the person I was chatting with about the issues with my phone.

On the second time out, the site said chat was not available. This is the middle of the day on Monday, around 11:30 Am. I called and had a 10 minute wait to speak to someone and when they came onto the phone, I could barely hear them, sounded like they where 30 feet away and using their speaker phone. I had to hang up and then drive 20 miles round trip to a Target where a person named Stephanie fixed the problem is about one minute.

I won't even go into the seven days it took to move my phone number to my new phone. This time out thing on your chat is horrible.

Some of us older folks cannot type fast and it the time out makes me want to go to another provider. It used to be an excellent customer service, now, not s much.