Consumer Cellular Reviews and Complaints
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Update by user Dec 29, 2017
Consumer Cellular switched my plan back to Autoupdate and fixed my bill to what it should have been. Issue resolved
Original review posted by user Dec 28, 2017
Consumer Cellular is not available except Monday-Friday 8 AM to 5 PM and closed on weekend and holidays. The website is really dificult to make changes to...
8 comments
I went to Target three times, all at times when the CC rep was supposed to be there. No one ever showed.
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Resolved
Featured
Review
Service
Consumer Cellular Mobile Phone Service
Pros
- Resolved the billing issue
Cons
- How much their service costs
Reason of review
Pricing issue
Loss
$804
Preferred solution
Price reduction
Stay Away | Consumer Cellular review from Lakeland, Florida
We had been customers for about 9years, Over those years our service had been good up until a year ago at which time it has really declined. Dropped calls, no service, etc. so we decided to switch to another service. When we tried to switch today we were told we couldn't switch my wifes phone since we needed to wait 180 days since her phone was bought in august which paid for in full when it was purchased. It is our phone and we should be able to use where ever we want.
Review
Do not use them they are crookes | Consumer Cellular review from Ozark, Missouri
I got charged 9.06 for canceling my service they don't tell the truth about what they will do I do not recommend them
Review
Service
Consumer Cellular Mobile Phone Service
Buy 2 phones. If your phone is lost or stolen you have to call them to reactivate your service. | Consumer Cellular review
My phone was stolen. I got a hold of customer service (chat) ,I suspended my service, and ordered a new phone. Asked what I had to do to re-activate my service, and was told when I got my phone just dial 611 that's all.I got my phone charged it, and dialed 611 Nothing. Went on chat and was told I had to call them to reactivate my service. How can you call them when you don't have an activated phone.
Review
Service
Consumer Cellular Cell Phone Replacement
Pros
- Price
Cons
- Way they mislead me about the warranty
- Customer support
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
We spent the entire weekend trying to get consumer cellular to activate their service. on a phone we had on a straight talk network. They kept blaming straight talk for not Unlocking the phone when we had confirmation that the phone was unlocked they still couldn't...
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Review
Cons
- Lengthy wait times
- Poor customer service
Reason of review
Access/ activation issues
Loss
$110
Preferred solution
I want to be compensated for our personal costs incurred replacing a good phone because your company failed to activate.
Tags
STAY THE *** AWAY | Consumer Cellular review from Everett, Washington
THEY SELL PHONES THAT THEY KNOW HAVE DEFECTS IN THEM AND THEN FORCE YOU TO SPEND HOURS ON THE PHONE WAITING FOR THEIR FIX TO BE DONE, OTHER THAN REPLACE THE DAMN THING WITH A PHONE THEY KNOW WILL WORK...THIS IS ABSOLUTELY THE WORSE CUSTOMER SERVICE......DONT BELIEVE THEIR BS ADVERTISING
Review
Service
Consumer Cellular Cell Phone Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay clear of their flip phones | Consumer Cellular review
I ordered the Dora phone and the first time I wanted to charge the phone the charger did not work. After about 6 months of using the Dora phone, every time I entered a digit the phone duplicated the same digit numerous times. I talked to customer service wanting to upgrade to a better and more reliable phone; they refused. Even though I have a warranty for the Dora phone until February of 2020, they would not give me any credit toward the Dora. I returned the Dora and I am now out of $54 which is what I paid for that piece of crap. The last time I checked they are selling the Dora for $24. Wonder why!!!!
Review
Product
Doro Cell Phone
Pros
- Cheap plans
Cons
- Unethical actions
Reason of review
Damaged or defective
Loss
$54
Preferred solution
Full refund
Tags
Don’t do it! | Consumer Cellular review from Phoenix, Arizona
Discount for AARP, Wow one dollar! You will be billed for time that you have not used and customer service will not listen to you on this topic. What a joke phone service. $15 Per month my *** One point off of your credit score to be signed up with these guys.Calls dropped and Internet slow or not working. Not even 911.
Review
Pros
- Elderly are targeted
- Consumef robbery
Cons
- Unethical actions
Tags
Stay away fom this compny | Consumer Cellular review from Wooster, Ohio
sTAY AWAY FROM THEM SENT ME ONE WORKED TWO DAYS AND WANT ME TO PAY MONTH PLUS LATE CHARGES WHEN OLD THEM WOOULD NOT PAY IT. Have their unit yet so can not sent it to some pother person as suspect they do.
1 comment
Review
Service
Consumer Cellular Mobile Phone Service
Service very good | Consumer Cellular review
problem resolved with att provider
Review
Compare Companies
Consumer Cellular
954 reviews
VS
Cricket Wireless
954 reviews
None. | Consumer Cellular review
Been trying to pay my bill 3 days, unsuccessfully. Customer service, poor. Been to Target, twice in Jonesboro, Arkansas no one on duty for service. Customer service, forty-five -minute drive for me. representatives have little to no knowledge of phone services to assist customer when CC call on phone for services. Do I need to change telephone service? All lie about monthly prices. They quit one price and steady rain prices every 2-3 months, price continually rise. Not surprised about January 2020 height. Social security raise Medicare took their part and CC took their part also. What a rip off from senior citizen. We, as Seniors get no respect!
Review
Service
Consumer Cellular Customer Care
Cons
- Terribly disappointed
- Cust service and quality of product
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Price reduction
Tags
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