Latest review first
The disassociated costume service representative said that the reason the bill increased was due to taxes and fees. I was informed, at purchase, that the bill would be a fixed amount, monthly. That was the case for some time and then the bill slowly increased, from...Read more
I got on CC about a month ago just before I left Texas to go on a long driving vacation north. By your coverage map, I should have been covered but from the time I switched my phone number over to CC I have never been able to use ANY of my data. I NEVER have any...Read more
Issue 1 On 10/7 i received a usage alert that I was at 85% of my 1 GB plan with 2 days remaining on billing cycle. in other words I was using approx 2-3 data units daily. When I received my invoice, I was billed for 3 GB of data for the month. I called and asked how...Read more
I was a former customer with Consumer Cellular in 2011. I went to another carrier because of poor service connection and poor customer service. I tried again with Consumer Cellular this year 2018. I was thinking that they have a 100% guarantee, money back if your not...Read more
I didn't like
- Customer service billing and service
A few months ago I ordered a new phone and was looking forward to using CC... but they could never get me connected. They worked with Verizon, who said they sent what CC needed, but CC said they never received it. We were on a 3-way call. I had been waiting to get...Read more
I didn't like
- No activation
- No service to speak of
When you sign up for Consumer Cellular, the make a Hard request of your Credit file , that will drop you points. Then the do not tell you clear that the Lowest Service with 250 minutes for $25 will wind up for you to pay at the end almost $35 with Taxes and Fee's Metro...Read more
john fuss 440 241 1340 I am tired of this phone not working (440 241 1040). Purchased 08/27/18 Started having troubles in the first month. Some of the history can be traced on my account# 103975757. Phone now can not receive in coming calls Now after fixing for same...Read more
I am a five star satisfied customer who has the lowest possible texts and call minutes with AARP discount available. I do not use my phone for data. However, I have spent two weeks in a Timed Out position because I received an email, clicked to website, looked at...Read more
Consumer Cellular - Awful!!
Bought a Motorola phone from them. Piece of junk. After working with tjem fir six months to try getting it to work they said they coyldnt do anything else for us. Phone wont receive calls and i cant make outgoing calls. Paid a lot of money for nothing and Consumer Cellular doesnt care. Do yourself a favor and avoid this company.
I switched from Verizon to CC about 2 weeks ago. I was thinking why pay $35 a month more for the same service, so I switched. Now I know why, service. CC was awful. They put you on T-mobile or AT&T's network, but you have lower priority than the real T-mobile or ATT...Read more
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