My husband and I have now been without ANY cell reception at our house for more than 36 hours -- and Consumer Cellular has yet to respond personally to our emails (since we can't call them!).
This is the culmination of several weeks of declining service where I called and emailed CC repeatedly saying that at least 30% (then 50% then....) of the time our phones didn't work at home. The CC reps gave lame responses or none at all (when I've emailed them asking for help -- like when our phones wouldn't work so I emailed via the Internet -- they immediately send an automated reply promising a human will reply, but that seldom happens or the human's reply is worthless).
We live in a fringe-service area, but until recently our phones worked great. Then the call quality began to degrade -- initially just taking forever to connect, and now there's NO service whatsoever.
The last "customer service" rep said AT&T was spending millions to improve the network so if we'll just "be patient another month,' the service should improve. Wow, that's just swell: if our house catches fire or there's an intruder in our house in the next month, we'll just let the house burn or be raped or bludgeoned, I guess. Thanks a lot, Consumer Cellular, for caring so deeply.
I used to be a huge booster of Consumer Cellular, bragging to my friends and family that we had the best cell provider anywhere and they should switch to CC. But I'm not doing that anymore.