Consumer Cellular - New phone scam

I paid for a new Samsung Relay 4G & received a used one.It has the remains of a T-Mobile decal clearly on the top of the phone.

Consumer Cellular is insisiting it's new. FRAUD ALERT! The phone has a standby time of less than 48 hours although it's rated for 13 days. Consumer Cellular says I have to disable most features to increase the standby rate.

The phone is useless if I have to shut everything off just so I can leave the house with it.This phone is covered by their warranty but they're stalling on that by saying I have to drain it and then totally rechagre the phone and then keep track of how long it takes to drain.

This review is a subjective opinion of a user.
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Product or Service Quality
Diversity of Products or Services
Customer service
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Unethical actions
    • Cell phone fraud

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Samsung Galaxy S Relay 4G T699
Review category
review #681320 by

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