Lincoln, Nebraska
Not resolved
1.0
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I paid for a new Samsung Relay 4G & received a used one. It has the remains of a T-Mobile decal clearly on the top of the phone.

Consumer Cellular is insisiting it's new. FRAUD ALERT! The phone has a standby time of less than 48 hours although it's rated for 13 days. Consumer Cellular says I have to disable most features to increase the standby rate.

The phone is useless if I have to shut everything off just so I can leave the house with it. This phone is covered by their warranty but they're stalling on that by saying I have to drain it and then totally rechagre the phone and then keep track of how long it takes to drain.

Reason of review: Not as described/ advertised.

Monetary Loss: $150.

Preferred solution: Full refund.

Consumer Cellular Cons: Unethical actions, Cell phone fraud.

  • Used Phone Fraud
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