I paid for a new Samsung Relay 4G & received a used one. It has the remains of a T-Mobile decal clearly on the top of the phone.
Consumer Cellular is insisiting it's new. FRAUD ALERT! The phone has a standby time of less than 48 hours although it's rated for 13 days. Consumer Cellular says I have to disable most features to increase the standby rate.
The phone is useless if I have to shut everything off just so I can leave the house with it. This phone is covered by their warranty but they're stalling on that by saying I have to drain it and then totally rechagre the phone and then keep track of how long it takes to drain.
Reason of review: Not as described/ advertised.
Monetary Loss: $150.
Preferred solution: Full refund.
Consumer Cellular Cons: Unethical actions, Cell phone fraud.