Update by user Dec 29, 2017
Consumer Cellular switched my plan back to Autoupdate and fixed my bill to what it should have been. Issue resolved
Original review posted by user Dec 28, 2017
Consumer Cellular is not available except Monday-Friday 8 AM to 5 PM and closed on weekend and holidays. The website is really dificult to make changes to your account and doesn't always work.
I tried upgrading my plan online and could not reach them by phone. Now they are trying to bill me $804.00 at 23.5 cents per megabyte. This is a scene right out of a nioghtmare!
They called and left me a voicemail message saying I am stuck with the bill as they say the charges are valid and I had a plan for $46 not $804.00! I cannot pay such an outrageous bill as I will starve to death for a month!
Reason of review: Pricing issue.
Monetary Loss: $804.
Preferred solution: Price reduction.
I liked: Resolved the billing issue.
I didn't like: How much their service costs.