I called a few months ago to lower my plan which they had no problem doing, the only thing they forgot to tell me is that they put a "fee" on for doing this..so they lowered my unlimited texts from 1GB to 250MB which reduced my bill $5.00 BUT then they added a $5.00 line charge ($10.00 to $15.00) on my monthly charges.
So now for the same price as I had before I changed to lower my plan, I am only getting 250MB/Unlimited texts ...In other words I am paying the same price as before only they lowered my unlimited texts from 1GB to 250MB. Do they really think we do not notice this?
I just want to make others aware THEY ARE NOT DOING YOU ANY FAVORS WHEN THEY RAISE OR LOWER YOUR BILL, as they are making money from this but no one really tells you this...Be Aware!
Reason of review: Not as described.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I liked: Always friendly.
I didn't like: Dishonesty.