Contact Consumer Cellular Customer Service
Consumer Cellular Phone Numbers and Emails
Toll-Free Number:
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(888) 345-5509
Customer Service:
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(888) 548-6490
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(800) 686-4460
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(888) 465-6685
Consumer Cellular Email:
Consumer Cellular Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Consumer Cellular Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Consumer Cellular is 8883455509. 70% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Consumer Cellular may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Consumer Cellular Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Consumer Cellular is 8883455509. 70% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Consumer Cellular may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call Consumer Cellular mainly because of product/ service, staff, payments and charges.
37% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Consumer Cellular is ada@consumercellular.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Consumer Cellular Website:
Consumer Cellular Help Center:
Corporate Office Address:
Other Info (opening hours):
Chat Hours:
6:00am - 5:00pm (PT)
Consumer Cellular Customer Service Reviews
If you live in an area with a strong signal, youre in luck. Otherwise, because CC doesnt own a toweryou cant get a boost to your signal.
Customer Service, though friendly, has been on the decline for years.
This is my 12 th year with this company, and the agents are really lacking the knowledge of product and application now. A lot of the agents work from home, so the standards have suffered greatly.
Terrible customer service. I lost two days of cell service when they switched to AT&T exclusively.
They had on record that I had a phone that was incompatible with the new system, but failed to inform me. All they offered was a $25 credit if I bought a new phone from Consumer Cellular.
I switched to T-Mobile and I'm paying less. If you use your phone for the internet, Consumer Cellular is actually more expensive.
In the past consumer cellular has fantastic customer service but I've spoken to 3 different consumer cellular customer service people this weekend and the only helpful one was named Kenya. The worst was DeeAnn.
(I'm not sure of the spelling). She was so rude I asked for her supervisor.
I was put on eternal hold. I doubt that she attempted to connect me to anyone.
How Good is Consumer Cellular's Customer Service?
Summary of Consumer Cellular Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Consumer Cellular?
Payments and Charges Question:
- “Make a payment”
- “Change payment source”
- “I'm trying to call and pay my bill”
Product/ Service Question:
- “Need a network unlock code”
- “Says I am not on a network only energency call.”
- “I-Messaging won't work on my cell phone”
Staff Question:
- “No service”
- “My service won't work”
- “No service that is paid for”
Request for Information Question:
- “Tech support”
- “Checking on my mother a phone”
- “Confirmation number”
Activation/ Cancellation Question:
- “We want to talk to a live person to activate cell phone”
- “Activate new srrvice”
- “Cancel service”
Account Question:
- “Need to reset voicemail password”
- “Blocked calls a”
- “Need account number to pay my bill”
Cards Question:
- “Sims card didn't work”
- “Sim card”
- “Sims card”
Return/ Replace Question:
- “I need to change my billing address”
- “Replace broken phone”
- “I have a replacement credit card number”
Employment Question:
- “Former Employee”
- “Bounced payroll check, need new one”
- “Employment”
Shipping and Delivery Question:
- “Package”
- “Phone has not arrived”
Refund Question:
- “Need refund”
- “Refund”
Other Question:
- “Phone keeps dropping calls all the time”
- “I'm trying to get a phone”
- “To get a phone”
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