Contact Information

Consumer Cellular Phone Numbers

Toll-Free Number:

  • (888) 345-5509

Customer Service:

  • (888) 345-5509
  • (888) 548-6490
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Consumer Cellular Email:

Corporate Office Address:

Consumer Cellular, Inc.
12447 SW 69th Ave.
Portland, Oregon 97223
United States

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Summary of Consumer Cellular Customer Service Calls

77 TOTAL
CALLS
34% SUCCESSFUL
CONNECTIONS
08:46 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Consumer Cellular to Ask about:

Payments and Charges Question:

  • “Billing issues”
  • “Payment”
  • “Pay my bill” , Review # 1680874

Product/ Service Question:

  • “Phone/data not working”
  • “Warranty broken screen”
  • “Outage”

Activation/ Cancellation Question:

  • “To activate service”
  • “Activate my phone so I need to know what Home Network I'm using on your system” , Review # 1128169

Staff Question:

  • “No service in Costa Rica”
  • “No service”
  • “New service”

Cards Question:

  • “Change of credit card number.”
  • “Fraudulent took money off credit card I’m not even with consumer cellular and never have been very angry”

Request for Information Question:

  • “Check my account”

Account Question:

  • “I need my acct number” , Review # 1642324

Employment Question:

  • “Employment”

Other Question:

  • “Ticwatch pro 4g lte”
  • “Tech help”
  • “Do not change my current plan” , Review # 1724116

Consumer Cellular Rating Stats

1.9 out of 5 stars
based on 580 reviews
See all 1219 reviews

Rating trend

About

Top Consumer Cellular Services

Phone Service, Mobile Phone Service, Customer Care

Top Consumer Cellular Products

Account, Sim Card, Protection Plan

Consumer Cellular Pros and Cons

Pros: Price, Cheap plans, Customer service, Always friendly, Customer service receptive

Cons: Customer service, Excessive billing, Customer support, Quality of service, Very poor service

Summary

Consumer Cellular is a nationwide provider of cellular phones and services. Consumer Cellular was founded by John Marick and Greg Pryor in October 1995. The company started out with an emphasis on the Pacific Northwest market. Coverage now includes all 50 US states. Consumer Cellular specializes in cell phone plans for seniors. The company was most recently profiled in The Oregonian's Silicon Forest blog. ReCellular refurbishes and resells the usable cell phones. Phones that no longer work are recycled according to strict environmental standards and the salvaged materials are used to make other products. Consumer Cellular plan includes several bundled services, such as Caller ID, Call Forwarding, Call Waiting, 3-Way Conference Calling, Voicemail and International Direct Dial.

Consumer Cellular reviews and complaints

Consumer Cellular is ranked 157 out of 1908 in Telecommunications category

Area Served

USA, Europe

Payment Methods

VISAMasterCardPayPal

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Consumer Cellular Stats

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Number of Calls

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