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Contact Consumer Cellular Customer Service

How to Reach a Person at Consumer Cellular

Verified Contact Information

Toll-Free Number:

  • 1-888-345-5509
Call Now

Customer Service:

  • 1-888-548-6490
  • 1-800-686-4460
  • 1-888-465-6685

Legal:

  • 1-877-841-4207
    Privacy Inquiries
ada@consumercellular.com

Consumer Cellular Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Consumer Cellular Phone Number
1 (888) 345-5509
Average Hold Time
00:02:21
Average Calls duration
7 minutes
Most Popular Consumer Cellular Email Address
ada@consumercellular.com
Consumer Cellular Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview

How to Contact Consumer Cellular Customer Service?

You can reach the customer support team by dialing the following Consumer Cellular phone number: 1-888-345-5509. If you have questions about your plan, the professional agents at this helpline are ready to answer them and explain the details. The Help Center advisors also deal with billing inquiries and technical issues. You can call Consumer Cellular if you have complaints or wish to share suggestions with their representatives.

For concerns related to privacy policy, you can call Consumer Cellular customer service at 1-877-841-4207. Note that the operators at this number do not provide general information or support and handle only data protection inquiries.

If you need to contact the company support team, visit www.consumercellular.com and find the Help section at the top of the main page. Pick the Contact Us option from the drop-down menu and select the convenient way to communicate with the Consumer Cellular support agent. You can access the live chat from the Consumer Cellular website by clicking the chat icon to discuss your issue with the live operator.

You can also fill out the request form to receive information or help from Consumers Cellular customer care. Enter the required contact information and details of your inquiry, attach the files if needed, and click Submit.

The Consumer Cellular customer service chat is a fast way to get information and qualified help. You will see the chat icon in the bottom right corner of the Contact page. Answer standard questions to initiate the chat session. The customer care assistant will be ready to answer your questions and guide you to solve the problem within the Consumer Cellular customer service hours.

You can also use the app to chat with the customer care team. Tap the Support button, and you will see icons offering you the options to get expert assistance from a live agent via chat or phone.

The Consumer Cellular hours for the customer service helpline are Monday through Friday from 5 a.m. to 6 p.m. PDT. They are also available on weekends from 6 a.m. to 5 p.m. PDT. The live operators can answer your questions, give consultations about their phones or plans, and provide technical support during these hours. If you need help outside this timeframe, you can visit their Support and FAQs page for detailed articles and video manuals.

The live chat is operational daily from 6 a.m. to 5 p.m. PDT. You can reach the live representative with your concerns or complaints and get the instructions to fix the problem.

PissedConsumer Club

Contact Information

Consumer Cellular Website:

Consumer Cellular Help Center:

Corporate Office Address:

Consumer Cellular, Inc.
9363 E. Bahia Drive
Scottsdale, Arizona 85260
United States

Other Info (opening hours):

Chat Hours:

6:00am - 5:00pm (PT)

More contact details

How Customers Rate Consumer Cellular Support?

4.2 / 5
Good

Based on 1.4K calls to Consumer Cellular customer support through PissedConsumer.com and 10 survey responses.

Total Calls
1.4K
Avg Call Duration
07:25
Issues Resolved
18%

Why Customers Call Consumer Cellular?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 31%
  • Payments and Charges 17%
  • Product/ Service 14%
  • Request for Information 10%
  • Staff 9%
  • Account 7%
  • Activation/ Cancellation 5%
  • Cards 3%
  • Return/ Replace 3%
  • Refund <1%
  • Shipping and Delivery <1%
  • Employment <1%
  • Website/ Application <1%

Customer Inquiries & Issues

31%
  • "New phone"
  • "About planes"
  • "Want to remove spam calls from my phone"

Payments and Charges

17%
  • "Pay bill"
  • "Billing"
  • "Billing issues"

Product/ Service

14%
  • "Virus"
  • "Setting up new phone"
  • "sending text to US failed"

Request for Information

10%
  • "Check my pay off"
  • "Talk to someone about my bill"
  • "Question about overseas calls"

Staff

9%
  • "Transfer service from consumers cellular to att"
  • "Phone service in ***"
  • "International phone service"

Account

7%
  • "Open a new account"
  • "Locked voice-mail"
  • "To unlock my phone"

Activation/ Cancellation

5%
  • "Cancel services"
  • "Cancel a line and block a phone"
  • "Activation phone number"

Cards

3%
  • "We are out of the country, and our SIM card is locked. It works when we were in NZ, and now we are in Australia and unable to access our sim card that we purchased for service."
  • "Sim card"
  • "Sim card question"

Return/ Replace

3%
  • "Change voicemail greeting."
  • "Change service"
  • "You all kept changing me money after I paid my bill"

Refund

<1%
  • "Refund"
  • "Refund my money y'all took"
  • "Need refund"

Shipping and Delivery

<1%
  • "I have not received my Sim card yet"
  • "Package"
  • "Phone has not arrived"

Employment

<1%
  • "Former Employee"
  • "Bounced payroll check, need new one"
  • "Employment"

Website/ Application

<1%
  • "Downloading data from my old consumers cellular phone to my new one"

Compare Consumer Cellular Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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