Product: Consumer Cellular Technical Support Clear all filters (12 of 12 reviews match)
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Consumer Cellular VM not working

1.0
Details
VM gets msg "service not available". Called support, reset vm, no fix. Did this 3 times on 3 lines. Problem with ATT towers, fix in 1 wk to 1 mth. Sending 3 ATT sims next week. Doubt this will fix problem. No notice from CC.
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Review
#1685453 Review #1685453 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
3.6
Details
I am in North Carolina and both my wife and I have been unable to access our voicemail for over a week. I've called CC 4 times, each time I'm told it is an AT&T problem because we use AT&T towers. This time they said they'd put me "on the list" for repair. Why am I not...
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1 comment
Anonymous
#1759061

Same here for a week in Durham/RTP.

Review
#1673846 Review #1673846 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Pros
  • Historically good service
Cons
  • Just told to wait and see no problem solution
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Consumer Cellular - Customer service has really gone downhill

3.4
Details
Twice in the last month, they have mistakenly deleted voicemail settings from the wrong phones. Each time we have to set up new voicemail passwords and recordings. Why?> Because the rep doesn't check to see which phone I am calling about, and they just go *** nilly and assume they are working on the right phone.
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Review
#1555243 Review #1555243 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Consumer Cellular - Insulting Service Rep.

3.2
Details
My $500 Samsung phone can't play a video on any platform without buffering repeatedly. My Motorola Moto phone, at 1/3 the cost, never did that. Nothing has changed but the phone, and it buffers on every video--Hulu, You Tube, Chrome. None of the rep's explanations made any sense, so he finally said my new phone had to be performing better than my last one because it's a better phone. When I told him he made no sense and asked to speak to his supervisor, he said no one was available but he'd have someone call me back to explain buffering to me. Infuriating!
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Review
#1518312 Review #1518312 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Reason of review
Poor customer service

Consumer Cellular in Buffalo, New York - Deenarenouf70@gmail.com

Went to call consumer cellulat,gave them all, the information including back card number and they said i had insuffient funds in my bank account and the guy from m&t bank said it was on consumer cellulars end
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Review
#1480997 Review #1480997 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support

Consumer Cellular - Poor Experience with CC Backing of Products They Sell ***

1.2
Details
They know. 480-559-1765 Doro 7050 Flip Phone purchased 2+ Months ago. OBVIOUSLY defective battery. Warranty-challenged Triple Talk run-around.
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Review
#1463511 Review #1463511 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Cons
  • Lack of informed customer solution
  • Much
  • Quality of service
Reason of review
diminished attitude
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Need Better Customer Service

Consumer Cellular in New York, New York - Super support

4.8
Details
Great support staff. I am not an Apple iPhone teci but the support staff has aways been patient and friendly. They always resolved my problems in a timely and friendly manner.
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Review
#1421371 Review #1421371 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Reason of review
Good customer service
Had this service for just over a year, service has been pretty good most of the time how ever the constant "loss of service" and the inability of support to resolve the problem is not worth the low cost. At any time I suddenly have "no service" and I don't even know...
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Review
#1365430 Review #1365430 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Reason of review
Poor customer service
2.1
Details
The quality of customer service has taken an even deeper dive since they hired more staff for a new call center . The new employees are not given adequate - if any - training at the call center before presenting themselves as experts to help customers troubleshoot...
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1 comment
Anonymous
#1620717

I 'm very disappointed with all the unhappy customer comments. I was looking forward to using CC after watching all the commercials of satisfied smiling faces.

I sure am glad I checked out the comments on this site. What I wonder about though is this, does anyone at CC who has authority to make changes ever look at the comments? So many dissatisfied comments - usually a company has some good and some bad but almost all that I read were bad! I know one thing, I won't be sending in a comment either way because these have convinced me not to go with CC.

Also, I will be contacting AARP about their recommending this company for seniors.

Thanks to all those who took time to write in. Lori , another customer CC missed.

Review
#1364547 Review #1364547 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Reason of review
Poor customer service

Contact Consumer Cellular Customer Service

Mailing Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
All Consumer Cellular Contacts

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Consumer Cellular - Excellent

5.0
Details
Was having a problem with voice mail. Your tech patiently walked me through each step and quickly corrected my problem. Great customer service. I never have a wait for customer service. Thanks.
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Review
#1337651 Review #1337651 is a subjective opinion of poster.
Service
Consumer Cellular Technical Support
Reason of review
Good customer service