I called Consumer Cellular today to cancel service that I got for an elderly neighbor until her home phone was finally fixed by Verizon. However, I was questioned about why I wanted to cancel, in which I told the rep my reason. Then I was informed that my pro-rated amount that needed to be paid was higher than the monthly bill plus a pro-rated fee. How could that be if I paid the bill in full on June 18, 2018. My total amount paid on that day was $26.14. Now I'm still being charged a full month for a week & a half service plus a prorated fee. Doesn't make sense to me and if someone can please make me understand this nonsense I'm open to listen. This is definitely a rip-off on seniors and I would not recommend Consumer Cellular to anyone ever! This is the notification i received and then paid it in full, if I owed any other monies it would have been included in this notice.
Potential Service Interruption Notice
Mon 6/18, 1:52 PM
Contact UsCall Us: (888) 345-5510POTENTIAL SERVICE INTERRUPTION NOTICEAccount #103671106
Dear Lynette Tucker,
At this time, your Consumer Cellular account is past due in the amount of $26.14. Your service is in jeopardy of being suspended. In order to avoid an interruption in service, we need to receive your payment immediately.
Pay Online: My.ConsumerCellular.com
Pay By Phone: Call (800) 455-8103 with a credit/debit card
Mail Payment: PO Box 7175, Pasadena, CA 91109-7175
Thank you for your prompt attention to the matter. We value your business and look forward to continuing to serve you. If your payment has already been sent, please disregard this notice.
Product or Service Mentioned: Consumer Cellular Account.
Reason of review: Pricing issue.
Monetary Loss: $3836.
Consumer Cellular Cons: Total rip-off to seniors.