Stay away | Consumer Cellular in Eastland, Texas

My battery would not hold a charge so I ended up ordering a new phone since batteries are not available through Consumer Cellular. After looking online I found a battery at Batteries Plus and cancelled the phone I had ordered. No problem. Order was cancelled and credited back to my account. Or so I thought. 2 days later there was a debit for the cancelled phone taken from my checking account. When I contacted them to find out why they took the money out of my checking account after it had been cancelled and credited the answer I got was that I have to wait 5 business days to get the credit. But it had already been credited back! I will be cancelling this company as soon as I can get to the store to start a new phone company!
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Review
#1748251 Review #1748251 is a subjective opinion of poster.
Service
Consumer Cellular Samsung Electronics Cell Phone Upgrade

Hang up | Consumer Cellular

Operator hung up after I disagreed with him and ask to speak to supervisor. Also when my phone went bad and I ask for a Motorola phone again they refused and gave me a Samsung with the first Samsung they sent was bad and I ask again to give me the Motorola and again they refused and gave me another Samsung with I hate.
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Review
#1563319 Review #1563319 is a subjective opinion of poster.
Service
Consumer Cellular Samsung Electronics Cell Phone Upgrade
Reason of review
Return, Exchange or Cancellation Policy
when talking with one of Consumer Cellular Rep. I asked to upgrade my phone, because the one I ordered was to small and that wasn't what I could use, so he said, ok we can sale you another phone. I picked out the Samsui j3 for $100.00. He took my Credit Card Number...
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Review
#1257863 Review #1257863 is a subjective opinion of poster.
Service
Consumer Cellular Samsung Electronics Cell Phone Upgrade
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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