Product: Consumer Cellular Phone Service Clear all filters (0 of 170 reviews match)
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Consumer Cellular - Can not dial a number or receive calls.

Since the 10th of December I can not make out calls, or receive calls to my home, located 3027 S. Seneca, Wichita Kansas 67217 and the phone will work several blocks away from my home. When I go into a business and I go several blocks away from my home, the phone works
4.5
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Consumer Cellular Phone Service
#1424775
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My mother and step father, too, have joined the ranks of those who have no phone service despite all accounts being fully paid. This is the FIRST time this has happened to my parents in the twenty years (approximately) of service provision - an anomaly to be sure ?...
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2.4
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Consumer Cellular Phone Service
I liked
  • Great service from friendly individuals
  • Customer service rep was very polite and apologetic
I didn't like
  • Poor service
  • Phone lines are down
#1416813
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Consumer Cellular - Outage today

Service and all contact outlets are not responding today. What's up? Can't seem to get any information about what is happening! My bill is current because there was internet website access briefly this morning, Thursday Dec 6, 2018.
1.0
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Consumer Cellular Phone Service
I didn't like
  • Customer service and phone quality
#1416744
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Consumer Cellular - Cellular Network and internet site both nonfunctional

Noticed it when my wife tried to call me on their network today 12/6/18. Her phone said there not enough credits, but our bill is fully paid as always. My phone and my son's phone were dead also. Two hours later it now works, but their internet site is still down.
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Consumer Cellular Phone Service
#1416735
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Consumer Cellular - Service down without explanation

Today tried to make calls today using our standard autopay account and heard: "Your acct balance is too low to complete this call..." Grrr... Can't even get a callback from 611 customer service! So now we are forced to block the autopay, drive to one of the other providers and open a new acct just to use our phones...
1.5
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Consumer Cellular Phone Service
I didn't like
  • Inability to use my phone after paying for service
#1416717
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Consumer Cellular - No phone for 24 hours

I was just told that my cc phone will not work for at least 24 hours, because T-Mobile is upgrading. So cc has no phone service. Not good at all.
Product
Consumer Cellular Phone Service
#1416715
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CAN'T CALL OUT OR IN. ACCOUNT PAID IN FULL! WONDER WHAT'S GOING ON WITH CONSUMERS CELLULAR!
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Anonymous
Maria Lisciandrello

Can't receive calls or make calls! There is no way to contact anyone. Online chat is unavailable and If you call the toll free number it is not in service! Absolutely ridiculo...

Anonymous
james ards

just tried to call my wife whose on the same network, consumer cellular, and got a message saying "not enough in account" but my account is current. what is wrong? do I have s...

Product
Consumer Cellular Phone Service
#1416690
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Tried to make a call and message says my balance is too low to make a call. Account paid up. Online chat is non-responsive. This is not acceptable. Cannot be without a phone!
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Anonymous
Max Million

Same issue here in Colorado Springs, no voice services. Had a friend call CC customer service on her phone to see what was up and all she got was a busy signal. Also, not able...

Anonymous
Anonymous

December 6, 2018. I am a long time customer (since about 2008) and have never had a complaint about Consumer Cellular but today in Oklahoma City, Oklahoma, I am experiencing t...

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Consumer Cellular Phone Service
#1416679
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Consumer Cellular - Don't know what to do.

My phone has been saying I to refill my account. I don't have a pay as you go Account or phone. My bills not do yet. I call the consumer cellular customer line its just ringing busy. I have a college student that came all the way to find out what's going on. Frustrated customer.
3.6
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Billing Practices
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Diversity of Products or Services
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Product
Consumer Cellular Phone Service
#1416668
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Consumer Cellular - Phone/data service down - no way to communicate - major problem

No incoming/outgoing calls. Dead in the water without NO email service. Really sucks for me - phone service is critical at this time - all ways of communicating w/CC is not working even live chat. - VERY PISSED
Product
Consumer Cellular Phone Service
#1416655
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