Product: Consumer Cellular Phone Plan Clear all filters (108 of 108 reviews match)
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1.0
Details
As a senior, I changed to CC to save money. Never received service due to towers in my area not being compatible. Cancelled but they kept my account open unbeknownst to me. In order to re cancel, I had to pay a month’s charge even with non-service. I assumed that was...
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2 comments
EP-NYNY
#1761748

I canceled and still being billed. What started out as a 5 buck late fee is now $170.00 I didn't know that they have removed the email service so you can't contact them that way now. This company is a scam the wished someone would have warned me .The complainants are in the hundreds & hundreds now every Website warns against them now.

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Review
#1652729 Review #1652729 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan

Update by user Oct 07

Consumer Cellular ignores my complaint and continues to bill me. The most recent bill is $33.34 PAST DUE.

Original review posted by user Aug 24

I am still arguing with Consumer Cellular over billing. I tried the $25 Plan, which is the 250 min and 2GB, with additional AARP benefits: a 5% AARP discount, and "Our extended 100% risk-free guarantee: If you’re not completely satisfied for any reason, simply cancel...
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1 comment
UrbanSawfish
#1743409

you are right on the money same thing happen to me

Review
#1633789 Review #1633789 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Pros
  • Mostly normal coverage area
Cons
  • Show all hidden charges and full cost at time of contract
  • Need to educate customer service
  • Poor service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Price reduction
Tags
  • Misleading Advertising
  • Manipulating Aarp Customers

Consumer Cellular in Morrisville, Vermont - Insurance scam

1.0
Details
Told them months ago that phone had a lot of static. they told me that they would send me new phone and told them that I would get back. Yesterday I misplaced phone and called them and they talked me into new phone. I found my old phone and called them to see if I would get credit for old phone and they told me they canceled my insurance and no credit without letting me know about the cancel. Sure sounds like scam to me
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Review
#1583830 Review #1583830 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Pros
  • Never had any complaints
Cons
  • Unhelpful
  • Tried to take advantage of my situation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$64
Preferred solution
Let the company propose a solution
Tags
  • Taken Advantage Of

Consumer Cellular in Eminence, Missouri - Television Ads

1.0
Details
I have been with cricket for about 20 years. I decided to go to a Target to check them out after hearing all their boasting about saving seniors money in their tv ads. I pay $90 a month with cricket for 2 phones with unlimited talk, text, and unlimited data. They basically told me they couldn't even come close. The plan they tried to sell me on was about $30 more a month. And that plan put a limit on my data usage. So their tv ad was nothing more than ***
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Review
#1545690 Review #1545690 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Reason of review
Pricing issue

Consumer Cellular - Cancelled my grandsons account, recieved refund check, now recieving bill for porting phone, they are trying to take advantage of old man

2.0
Details
Closed my account. no problems with the company. they even sent me a refund. then the account was accessed for porting my grandsons phone over to another company. now consumer cellular wants $1.92 for the three days it took. it gets better, Now with all the taxes and late charges the account is up to 15$. I don't know what they pay their employees, but I spent more than that for the time talking to them on the phone...This company is NOT customer oriented and takes pleasure taking advantage of those less fortunate!!!Give me a break!!
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Review
#1476623 Review #1476623 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Pros
  • Company was very helpful
  • In the beginning
Cons
  • Once i tried to cancel my account
  • Tried to take advantage of my situation
  • Poor customer service and complete lack of empathy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15
Preferred solution
Let the company propose a solution
Tags
  • Old age
  • Lousy Treatment
  • Taken Advantage Of

Consumer Cellular in Phoenix, Arizona - Unable to receive my phone calls

I called Consumer Cellular and talked with a female, I believe her name was Rebecca,,,,when I told her my problem which is I guess somewhat complicated she had to keep putting me on hold and talk to her supervisor. She did that twice and on third time she went to talk to her supervisor, after a few minutes I heard what sounded like a busy signal,,,so I waited, no one ever came back on the line so I hung up. I still have my problem of people being unable to reach me by phone on my Cellular Phone number. Now either someone help me or just cancel my account 104-258-357.
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Review
#1474969 Review #1474969 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Reason of review
Nobody can call me on the number I have.
Preferred solution
Let the company propose a solution
4.7
Details
I discovered Consumer Cellular when shopping online for a phone for my 86 year old father. What a pleasant surprise! What a treat! I got dad a phone and I switched too from my expensive carrier to Consumer Cellular. And the phones, I went with the Moto E5 Plus which I...
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Review
#1457064 Review #1457064 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Pros
  • Affordability of plans
Cons
  • Nothing really all was good
Reason of review
Good customer service

Consumer Cellular in Oakland, New Jersey - The worst afte 3 years

1.2
Details
They automatically renew your next month at a higher rate. They bump you up every chance they get into a higher category of payment. So you start out of $10 you got a 25 oh, you got a 65 pretty soon you're at a hundred. No one to talk to AARP cannot possibly support this consumer ripoff yes but they also do it with the United healthcare insurance and RX Medicare
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Review
#1431300 Review #1431300 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Reason of review
Pricing issue

Consumer Cellular in Woonsocket, Rhode Island - UNLIMITED TALK AND TEXT - FRAUDULENT ADVERTISING - EVERYTHING IS LIMITED!!!

UNLIMITED TALK AND TEXT - FRAUDULENT ADVERTISING - EVERYTHING IS LIMITED!!! Went to use my phone today, my UNLIMITED MINUTES DON'T EXIST!!! I received a message to BUY MORE TALK TIME!!! SCAMMING THE ELDERLY SCAMMING THE ELDERLY SCAMMING THE ELDERLY SCAMMING THE ELDERLY SCAMMING THE ELDERLY
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Review
#1416633 Review #1416633 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
Let the company propose a solution

Contact Consumer Cellular Customer Service

Mailing Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
All Consumer Cellular Contacts

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Consumer Cellular in Cape Coral, Florida - Best phone service

5.0
Details
Ive had CC for 6 years never had a problem and have unlimited text and voice for only 50 a month for 2 phones
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Review
#1416597 Review #1416597 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Reason of review
Fair pricing