Manufacturer: Consumer Cellular Category: Phone Services Clear all filters (14 of 14 reviews match)
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I gave consumer cellular a try. Couldn't use the phone I already had contrary to the commercials on tv. I had to buy a new phone. I did get lucky and got to keep my number, for all the good it did me. Despite the claims of the commercials, You have to carry around a cell phone tower to get the phone to work. I may have managed to make 3 calls the first 30 days. Eventually, I just stop carrying the *** phone around. What was the point? Even in...
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Anonymous

Anonymous the worst customer service ever returned 2 phones said both were missing parts which were not still being billed late charges spent over 10 hours on phone with this company st...

Yep, Merry Christmas to CC! After calling #8 to appeal, the CC rep couldn't figure out what to do to fix the problem. She said a supervisor would call within two hours to fix the problem. Never appended. Maybe tomorrow, maybe never. It's been terribly frustrating to be lied to time after time by CC customer service, that just seems inept and uncaring. So, don't believe all that AARP jabber about great service and pricing. Consumer Cellular is...
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1.9
I didn't like
  • No call reture to me
  • Lack of informed customer solution
#984887
My phone quit working.Had my daughter call to fix the problem. They said to call from a landline phone or my other cell phone. I don't have a landline phone and my other cell was closed out years ago. So much for help from them. Right now I am stuck without a phone and hopefully I won't need it in an emergency. Get place if you don't need help. I don't have 100 words to say other then they are no help at all. So I guess this is how they don't...
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Consumer Cellular Mobile Phone Service Review

#930118
Worst service ever! Have account set up on auto payment from debit card, due on 3rd of month,they suspended my phone on 3rd, didn't bother to put it thru, had to call. Plus service sucks!
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These people should close down their phone service.I tried to connect to them for two and a half days on a unlocked phone I bought from Walmart online. Finally, I went back to Sprint, who connected my new phone instantly. Stay away from these people. They are bad news. I don't know how the government lets this company scam people on a daily basis. The ones getting scammed the most are older Americans on a fixed income. The company is also...
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4 years ago I ordered service from this company based on the fact they told me it was the same as my ATT service and that if I found it unsatisfactory I could cancel the service in a few days and I would not be charged.Within 24 hours if installing their chip and starting service it was obvious there service was not the same and was not useful to me. I pulled the chip and cancelled the service. There was not supposed to be a charge but they...
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Anonymous

Anonymous Worst company service ever. Three hours on phone and phone still does not work. Asked for a supervisor and customer rep named Janet disconnected me. Doro phone wo...

As far as I am concerned Consumer Cellular is not being fair and honest with their customers. Since smart phone use data from minute one a customer, especially one who signs up for a low volume data plan should be advised immediately that they will exceed there data usage in a matter of days if they do not disable there mobile data. I have never had a smart phone and was not aware that data was used at all times. I had assumed that data was used...
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1.0
I liked
  • Nothing at this time
I didn't like
  • Misleading and not helpful
#938558
Unlike any other cellphone companies, if you were to buy a Consumer cellular phone from them, you will soon find out that you will not be able to send or receive text messages if there is a picture attached unless you have Data turned on. In other words WIFI means nothing to Consumer Cellular. In fact they pefer you not to use it. If you want to simply talk on the phone and send and receive Text without pics it's fine. I can take this sim card...
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I hung up the phone in exasperation and walked to my computer. In that short 30 second period of time, Cameron disconnected our service... now we don't even have the phone that works intermittently. Consumer Cellular forget your "happy" commercials depicting couples having fun on vacation. Nothing about my experience with your company has been fun. Your company is deplorable... Wouldn't it be nice to have a phone company that offers...
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Excuse me? I paid for data and to have me pay for it without giving it to me is LEGAL FRAUD. I asked for Legal Dept and she said she WAS Legal Dept which was a lie, she is "customer service". NOW I have access to Legal and I will use it. She has also had me blocked from their Facebook page for complaining about her attitude because she kept emailing me after I asked her to STOP. Consumer Cellular started out as a good thing but has gone...
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Recently went into target and got a consumer cellular phone. Got the phone set up no problem and had service for about a week. I called in to sort out a problem with my account and suddenly they started treating me like a criminal and shut off my phone service, for which I will NOT be receiving a refund for the phone that I purchased. Effectively making their "no risk guarantee" total ***. Worst experience i have ever had with a cell phone...
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