Product: Consumer Cellular Mobile Phone Service Clear all filters (174 of 174 reviews match)
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Consumer Cellular - Avoid PERIOD.

They lied to me several times, so I told them that I no longer wanted to sign up for their service. Then they sent a message to CenturyLink to port my number. That resulted in my landline being disconnected, and days trying to get the landline turned back on. Consumer Cellular is dishonest and vindictive.
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Review
#1713468 Review #1713468 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Pros
  • Simplicity of use
  • Initial cost
Cons
  • Very condescending customer treatment
  • No consistent answers
  • Poor customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Stop harassing me!
Tags
  • Ignorant
  • Need Better Customer Service
  • Bad Customer Service

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Verified Reviewer

Consumer Cellular - Stay away don't even call

1.0
Details
I SIMPLY ordered a sim card kit didn't activate or open package, SIMPLY Shopping and comparing plans . As these idiot's pulled a hard pull on my credit. Had no right to do SIMPLY ordered a sim card online didn't talk to anyone STAY AWAY Lawsuit waiting to happen
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Review
#1709796 Review #1709796 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Cons
  • Pull hard inquiries without permission
Reason of review
Simply ordered a sim card no services was ever activated pulled a hard credit inquiry
Preferred solution
Remove the hard pull
1.7
Details
We have reached out on multiple occasions to Consumer Cellular Service Supervisors, have sent 2 letters to John Marick, the CEO of Consumer Cellular, and Greg Pryor, the COO of Consumer Cellular to resolve a very serious matter amicably regarding two defective phones...
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Review
#1695697 Review #1695697 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Pros
  • Good rates
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Full refund
Tags
  • Customer Always Wrong
  • Lousy Treatment
  • Zero Loyallty To Customers

Consumer Cellular - No voicemail

I am in south Georgia , unable to access voicemail for over 2 weeks now! CC blames it on AT&T, this is totally unacceptable!
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Review
#1680524 Review #1680524 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Consumer Cellular - No voice mail service in October

I am also in North Carolina and have had no voice mail service in October. 2 calls to consumer Cellular tell me just to keep trying back every few days because AT&T is working on their towers. I am paying Consumer Cellular for a full package and they are not delivering. I am going to search for other carriers that do not use AT&T cell towers. In this day of the technology we have, this should not be an issue.
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Review
#1679721 Review #1679721 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Reason of review
Poor customer service
Preferred solution
Credit on invoice

Consumer Cellular - No voice mail

1.8
Details
What is going on. So many complaints. Am being told it’s a sims card issue with AT&T. If so why can’t it be fixed. Only getting part of the service you pay for. No problem with my old phone just the new one I just got. Why wasn’t I told of this problem when I called about exchanging the phone. Always been satisfied with Cc but not anymore. Guess I will have to go back with us cellular if not soon fixed. In North Carolina.
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Review
#1678485 Review #1678485 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Consumer Cellular - No voicemail for two weeks...

1.0
Details
Voice mail not working on my line. Customer service has no clue to what is wrong or when it will be fixed.
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Review
#1674959 Review #1674959 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Pros
  • I can still make phone calls i think
  • You get no where with customer support
Cons
  • No resolution to the ongoing voice mail problems
Reason of review
Access/ activation issues
Loss
$68
Preferred solution
Full refund

Consumer Cellular - SUCKS

1.5
Details
I haven't been able to access my voice mail for over a week. Called 3 times and they haven't a clue. Last person I talked to said they were having a problem with AT&T and Verison for voice mail, told me to turn my phone off completely 2 times a day for 24 - 48 hours and call them back if I still wasn't able to access voice mail, WELL........ I still can't and I am on HOLD. BS! Angry
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1 comment
Anonymous
#1759173

I have the same problem... I have called customer service 4 times and even talked to a "supervisor".

They have no idea what is wrong or when it can be fixed... I'm looking for the corporate phone number now...

Review
#1671797 Review #1671797 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Pros
  • Cheap
Cons
  • No voice mail access for over a week now
Reason of review
Bad quality
Preferred solution
GET MY VOICE MAIL WORKING AGAIN!!!!!!

Consumer Cellular - Elderly RIPOFF

1.4
Details

Update by user Oct 04

The employee are inept. You never get the same story. No one week to know consumer cellar guidelines.

Original review posted by user Oct 04

The incident occur when my daughter relocated to be near her. My service provider for my mobile phone was consumer cellar. I was able to get that service in Rockingham NC on september 1. I made them aware of this prior to my move. A month passed no service. October 2018 I finally got someone to listen. But I was charged for the months I had no service. I tried them again October 3' 2019 and was told the service provider for this area TMoble through them. I also was advised the service was not the best. I may not be able use the service in my house and other building. I agree to try it but I could cancel anytime. Call back October 5 2019 to cancel but advised I had to pay service I never received also monies I paid would not be refunded but I owned additional fee.
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Review
#1671663 Review #1671663 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Pros
  • Consumef robbery
  • Consumer robbery
Cons
  • Bill you for service that you didnt receive
  • Billing for service not received
Reason of review
Not as described/ advertised
Loss
$2300
Preferred solution
Full refund
Tags
  • Sneaky Business Practices

Contact Consumer Cellular Customer Service

Mailing Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
All Consumer Cellular Contacts

Consumer Cellular Reviews

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Consumer Cellular reviews

Sorry I Switched to Consumer Cellular

1.0
Details
I have problems with my phone almost every day of the week. It has gotten so bad I’m going back to Verizon even if it costs more. I live in Tucson Arizona.
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Review
#1645458 Review #1645458 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Cons
  • Bad service & bad customer service
Reason of review
Bad quality
Tags
  • Worst Phone Service Ever