Product: Consumer Cellular Mobile Phone Service Clear all filters (0 of 142 reviews match)
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Consumer Cellular - Policy needs to be reviewed for customers who die

Account holder passed away at the end of October 2016. Had an iPhone 6S that still had a balance to be paid. As administrator of the estate attempted to return iPhone. Consumer Cellular does not accept phone returns after 45 days - no matter the reason. Account was closed but still had balance for phone. How can a dead person use a phone? Requires password to get in - don't know it. Can't wipe phone no matter what is tried. Phone is useless. Have a book of papers containing communication with them. Account went to collection agency. They are useless. Same with them. No returned calls, etc. Keep adding interest to amount due. Said amount can't be written off either. Trying to settle estate and get help with this is redundant.
1.0
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Consumer Cellular Mobile Phone Service
I didn't like
  • Outcome of the issue after an account holder passing away
#1450801
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I changed to Consumer Cellular because of advertising on TV and AARP. What a joke, I had to purchase their phone and sim card because the phone I had just purchased would not accept a Consumer Cellular sim card. I found while traveling the service reception was not...
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Anonymous
Anonymous

QUOTE : "TV and AARP". I apologize if you're offended, but I really can't think of two worse reasons to check out anything. TV is the world's wasteland, and AARP is nothing bu...

BronzeWhaleShark
BronzeWhaleShark

Don't use Consumer Cellular it a scam

1.8
Product
Consumer Cellular Mobile Phone Service
#1447817
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I called because my phone was not working. We could not get it working so they said they would send me another. I was upset because it was going to take 7 business days and I was waiting on an important phone call. So I waited and waited. I stopped by a Target store...
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Anonymous
Helpless

*** them ! All I don't like the sound of them I am not inspired to enlist with them and I do not understand why the silly word counter has to be be be be be be be be be be be ...

Product
Consumer Cellular Mobile Phone Service
#1443810
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I placed an order for two sims cards on 12/31/2018 and I explicitly told the salesman that I don't want my new service to start until around the 20th since I've already paid for our cell phone services for the current month, and he was OK with it. He said that I will...
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Anonymous
BOB LECH

So far in the past 2 weeks CC has responded to every question I had but new I am worried about a 1-2 week wait until my non CC phone will work. Also starting to charge me befo...

Anonymous
BOB

These post are good because now I know what questions to ask

1.0
Product
Consumer Cellular Mobile Phone Service
I didn't like
  • Consumer cellular not fulfilling their promises
#1442357
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Ten days ago, we lost our CC service. From that day to this we have tried, in vain, to find out what has happened. We have gotten a pile of conflicting "facts" and three times we have been given a concrete time for restoration of our service and three time those days...
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Consumer Cellular Mobile Phone Service
#1441686
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My name is Harry, and I contacted Consumer Cellular about a phone. They never informed me about the penalty for canceling early. I thought that I could just send back my phone and that would end it. Wrong, they charged me $165.69. If that was not bad enough when I got...
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Anonymous
Anonymous

Did you read the entire contract ? Be honest. AARP is nothing but a goods and services middle man. Insurance, etc. ; that's what they want to sell you. I've never seen a contr...

1.8
Product
Consumer Cellular Mobile Phone Service
I didn't like
  • Customer service and
#1440595
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Bad Customer Service )(Consumer Cellular and T-moble.

Last month in Dec or Nov 2018, My phone was cut off because, T-Mobile and Consumer Cellular were doing something to the sms card, well I talked to one of the Reps and she admitted they a lot of people's phone was cut off because of T-mobile and after a long, long, long exhausting conversations , she said that people will be credited if it was off for a certain amount of time. My phone was off about 4 hours that I know, I only discovered because I needed to use the phone. Well, I have not seen a credit on my acct of any kind. Nor have I heard from anyone.
Product
Consumer Cellular Mobile Phone Service
#1438937
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Consumer Cellular - Fraud

Consumer Cellular - Fraud
Charging me for service I don’t have, never activated sim would not work with my phone
Product
Consumer Cellular Mobile Phone Service
I didn't like
  • Charged for line i did not have
  • Bad business practices
  • Fraudulent charges
#1438917
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Consumer Cellular - Cell service sucks

After numerous call to get the sims card they sent to work they tell me the att card would probably work better than the tmobile card they sent an that i could purchase one from Target an they would refund the $10 purchase price...but after it still didn't work right they tell me the att sim card would not work in my area...so i got a new carrier an canceled consumer Cellular. I then got a bill for $31....an the would not refund the $10 for the att card i purchased.There tv ad says 30 day free trial....that's a lie...
1.4
Details
Advertised vs Delivered
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Value for money
Product
Consumer Cellular Mobile Phone Service
#1435661
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THEY WANT USE THERE SERVICE BUT IF I HAD KNOW THAT I HAD TO TURN ON THE DATA PLAN JUST TO SEND OR RECIEVE THESE MESSAGES I WOULD HAVE NEVER SWITCHED TO THEM...MY PLAN IS POWERED THRU T-MOBILE AND SOME AREAS I CANT GET TMOBILE SERVICE...GOD FOR BID MY CAR BREAKS DOWN IN...
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Anonymous
Anonymous

I agree customer service is the pits. Calling is almost invain. You wait and wait until the call is lost. Traveling is critical, because your service may not be available. Con...

Product
Consumer Cellular Mobile Phone Service
#1434095
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