Product: Consumer Cellular Customer Care Clear all filters (0 of 64 reviews match)
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No service. Phones do not work. Can't turn off flashlight and was told to smash the bulb , Are they nuts? Can't return the phones although they are screwed up--each one is different although model and purchase date are the same. Was told I had a 30 or 40 day...
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Anonymous
Anonymous

My phone stopped working around August 29th, with the DATA button stuck in the ON position. I cancelled service August 31st and gave up my long-time phone number, went with an...

Product
Consumer Cellular Customer Care
#1352949
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Consumer Cellular on line. They took my credit card info and personal info. After a few minutes, I recd several emails asking me to verfy my email by calling them up. Dont believe when they say they need to ask you a few quic questions. They asked to verfify: all the...
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Anonymous
Anonymous

I believe the error on most consumers like myself is thinking that Consumer Cellular is a NO CONTRACT PREPAID PROVIDER. That is WRONG, they are a NO CONTRACT POSTPAID PROVIDER...

1.3
Product
Consumer Cellular Customer Care
#1338309
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I have only positive things to say about Consumer Cellular. I have been with consumer cellular for several years and have no complaints. The customer service reps are the most helpful, most friendly folks I have ever talked to. If you have never had Verizon and want...
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Consumer Cellular Customer Care
#1280847
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My dad had Comsumer Cellular . When he died I paid his bill and wrote that he passed away and cancel his service. Consumer Not only did not cancel his service but continued to send bills. Each team I sent them back saying he is dead stop service and billing. After 4...
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Anonymous
LM

You're not responsible for your Dad's bill and never should have paid anything. Let them send it to collections, they can not do anything, it was your fathers phone not yours....

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Consumer Cellular Customer Care
#1268675
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I switched to Consumer Cellular and within 48 hours I went from 0 to 8-10 spam phone calls per day- all times of the day. Yes, I'm on the "do not call list." Yes, Consumer Cellular is aware of the many complaints their customers have made. Yes, many Consumer Cellular...
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2.1
Product
Consumer Cellular Customer Care
I liked
  • Customer service agents
I didn't like
  • After i switched i get 8 -10 calls a day
  • Before consumer cellular i had 0 spam calls
#1262019
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The reps are actually helpful and understanding instead of cold and dismissive. I am not sure how "JD Power" concluded that Consumer Cellular has the best customer service of non contract carriers but if this place is the best then I can't imagine how bad the worst...
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1.0
Product
Consumer Cellular Customer Care
#1259169
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I previously complained that Consumer Cellular had sent me a new phone with a T-Mobil SIMM card. T-Mobil has very little coverage in my rural area. They send they would send me a new SIMM card, 3 to 5 business day. They actually sent it expedited shipping, so I got it...
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3.9
Product
Consumer Cellular Customer Care
I liked
  • That they took care of my issue
I didn't like
  • How long they told me it would take to ship
#1256141
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Emailed company from library as my phone didn't appear to be working yet it had bars and should have been working. Didn't hear anything from this company. Months later had a friend fix my phone and so called company to inquire and let them know I was not getting...
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1.0
Product
Consumer Cellular Customer Care
#1254188
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Mother had this service for not even a year. Bill got Paid up and cancelled last invoice 2 days after mom's funeral. Continue to get emails and invoices adding these $10 monthly charges and was told they won't stop and she will go to collection agency! Well good luck...
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1.6
Product
Consumer Cellular Customer Care
#1251738
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And that's shameful of Consumer Cellular to place a person, some venerable, in a situation of this sort. Their condescending attitude is really the worst. This is NOT the company I dealt with over 3 years ago. I will be writing AARP of my concerns, as I am sure I am...
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1.0
Product
Consumer Cellular Customer Care
I didn't like
  • Marketing strategies are misleading
#1251116
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