Product: Consumer Cellular Customer Care Clear all filters (0 of 59 reviews match)
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I have only positive things to say about Consumer Cellular. I have been with consumer cellular for several years and have no complaints. The customer service reps are the most helpful, most friendly folks I have ever talked to. If you have never had Verizon and want...
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Consumer Cellular Customer Care
#1280847
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I switched to Consumer Cellular and within 48 hours I went from 0 to 8-10 spam phone calls per day- all times of the day. Yes, I'm on the "do not call list." Yes, Consumer Cellular is aware of the many complaints their customers have made. Yes, many Consumer Cellular...
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2.1
Product
Consumer Cellular Customer Care
I liked
  • Customer service agents
I didn't like
  • Before consumer cellular i had 0 spam calls
  • After i switched i get 8 -10 calls a day
#1262019
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Emailed company from library as my phone didn't appear to be working yet it had bars and should have been working. Didn't hear anything from this company. Months later had a friend fix my phone and so called company to inquire and let them know I was not getting...
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1.0
Product
Consumer Cellular Customer Care
#1254188
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Mother had this service for not even a year. Bill got Paid up and cancelled last invoice 2 days after mom's funeral. Continue to get emails and invoices adding these $10 monthly charges and was told they won't stop and she will go to collection agency! Well good luck...
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1.6
Product
Consumer Cellular Customer Care
#1251738
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And that's shameful of Consumer Cellular to place a person, some venerable, in a situation of this sort. Their condescending attitude is really the worst. This is NOT the company I dealt with over 3 years ago. I will be writing AARP of my concerns, as I am sure I am...
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1.0
Product
Consumer Cellular Customer Care
I didn't like
  • Marketing strategies are misleading
#1251116
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My mother's bill was received and came due while she was in the hospital and, it turned out, dying. The customer service we received when trying to determine the amount owed after she passed was incredibly bad, with representatives giving us inconsistent stories and...
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Consumer Cellular Customer Care
#1224617
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Consumer Cellular - Worst customer service

It is blatantly obvious that this company needs to fire all the inept people they have. Even the accounting dept cannot figure how to bill people, credits on bill for months now they threatened to shut off because they screwed up and don't see a problem. To top it off they were shutting off on Easter no less. Time for new company and AARP really needs to evaluate their endorsements.
1.3
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Website
Product
Consumer Cellular Customer Care
#1223986
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" They never call back. Apparently its customer service reps are so busy answering customers' complaints. If you cancel your service CC will continue to bill you because it has your credit card number on file. This company intends to take advantage of Seniors. AVOID CONSUMER CELLULAR...
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2.1
Product
Consumer Cellular Customer Care
#1223415
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Consumer Cellular - Bad customer service.

I called in December to suspend service for my dad, because he had a strock and couldnt use it. They kept billing him until March, when i called back they said they had no record of the call. I said but no calls have been made or recieved since December. Sorry there is nothing we can do. That was the response.
1.0
Details
Customer service
Product
Consumer Cellular Customer Care
#1218562
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Was looking to lower my phone bill, so got new sim card from consumer, worked in my phone all i had to do was call and confirm, after 2 days of forty minute flute solos i finally get to talk to a real person i was shocked! He told me i needed my account number , i was...
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Anonymous
B Moore

Put in SIM card, it would not activate. Called and they said it was AT&T's fault and I would have to call AT&T. Nope, not worth the hassle. Cancelled on the spot.

1.0
Product
Consumer Cellular Customer Care
#1213426
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