Product: Consumer Cellular Cell Phone Replacement Clear all filters (16 of 16 reviews match)
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2.8
Details
Purchased new phone # in December/January. I wanted a new one but time to transfer old phone to new phone. Gentlemen suggested that I get second line free for 30 days. But be sure to cancel Before so I don’t get charged. I said “yes of course “. So I called to cancel...
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Review
#1547132 Review #1547132 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Reason of review
Problems with payment
How this company can say that they have a high rating is something you have to take their word for. As far as i'm concerned they are one of the worst. The only good thing they have is cheap rates. I had their 5.00 a mo. warranty, I dropped my phone shattered the glass....
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Review
#1431230 Review #1431230 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Reason of review
Poor customer service
Loss
$150
Preferred solution
I spent 150.00 I want the same brand for 150.00
3.1
Details
I have one of your phones. We have your plan for two lines. My first phone went bad and I purchased this one to replace it. This was in Aug. 2018. My phone is our life line. We are waiting on some very important medical information. Well the first young man was...
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2 comments
Anonymous
#1626388

Tough luck, AdmirableClownFish.

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Review
#1422081 Review #1422081 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Reason of review
Poor customer service
1.9
Details
Note 9 phone has charge port issues its is a problem samsung will have to fix. So long story short i will be without a replacement phone for well over 3 weeks because CC can not send a replacement. They took my 1000 dollars for the phone and sent it overnight but on...
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Review
#1411623 Review #1411623 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Pros
  • Prices
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Consumer Cell Horrible Bad Faith
1.1
Details
Yes..my sister and her husband have been with CC for a few months and what a nightmare..her phone would not hold charge and asked for a replacement..and they would not replace..her payment was late and when she called yo say the payment would be a few days late..they...
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Review
#1404330 Review #1404330 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Reason of review
Poor customer service
1.0
Details
Consumer Cellular - Oh my God
Consumer Cellular - Oh my God
please stay away please stay away please stay away from this company please stay away from them I have called them four times asking them to help me with my mother's phone my mom has Alzheimer they told me I had to send the phone back in and if they got the phone back...
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Review
#1353765 Review #1353765 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Reason of review
Poor customer service
1.0
Details
Bought the phone from consumer cellular when starting service. Used it for two or three weeks but when attempting to charge the phone it would not charge turn on nothing Contacted the company and received a big hassle about replacing the phone. It seems this company...
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Review
#1335109 Review #1335109 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
1.6
Details
After a third replacement failed I asked for a refund because I had lost faith in Consumer Cellular's phones, wondering if they sell factory seconds. Instead finally they wanted to send me another "Carrier Return" phone which they explained to me meant used. I told...
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1 comment
Anonymous
#1526078

One word describes this company. THIEVES .

Will use any lie or excuse to steal your money. Billed for two months after account was closed on May 21st.18They reactive your account after you sign on to pay, causing a payment due for the next month.

Would never recommend them. Seniors be aware.

Review
#1310244 Review #1310244 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Cons
  • Uncooperative attitude of senior managers
Reason of review
Damaged or defective
Loss
$159
Preferred solution
Full refund
2.5
Details
We have Galaxy phone that is warranted and isn't working properly. We put in the new sim card and lost all the data. The representative said it would take several days to verify the warranty and determine what to be done. When we finally were able to order a...
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1 comment
Anonymous
#1714584

It took them 2 week to activate my phone and it still does not work most of the time.They also managed to increase my bill and keep the same poor service

Review
#1294750 Review #1294750 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Contact Consumer Cellular Customer Service

Mailing Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
All Consumer Cellular Contacts

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Consumer Cellular reviews
2.6
Details
I had a doro flip phone that was working fine for years, then I accidentally let it sit on a wet counter and after that it wouldn't work. I was told that I would have to pay for a new phone, so I did. I bought the exact same phone and was having trouble texting so I...
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1 comment
Anonymous
#1501001

I was planning to purchase a phone and also the $25 per mo - However this makes me re-think it all. If you are an AARP member I would contact them to resolve this issue - they recommend Consumer Cellular and should stand behind their endorsement and AARP should deal with Consumer Cellular on the behalf of their members.

Review
#1280110 Review #1280110 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Replacement
Reason of review
Poor customer service
Loss
$50
Preferred solution
I want the defective phone replaced on consumer cellular's dime.