Product: Consumer Cellular Cell Phone Replacement Clear all filters (0 of 9 reviews match)
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I have one of your phones. We have your plan for two lines. My first phone went bad and I purchased this one to replace it. This was in Aug. 2018. My phone is our life line. We are waiting on some very important medical information. Well the first young man was...
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3.1
Product
Consumer Cellular Cell Phone Replacement
#1422081
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Note 9 phone has charge port issues its is a problem samsung will have to fix. So long story short i will be without a replacement phone for well over 3 weeks because CC can not send a replacement. They took my 1000 dollars for the phone and sent it overnight but on...
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1.9
Product
Consumer Cellular Cell Phone Replacement
I liked
  • Prices
#1411623
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Consumer Cellular - Oh my God
Consumer Cellular - Oh my God
please stay away please stay away please stay away from this company please stay away from them I have called them four times asking them to help me with my mother's phone my mom has Alzheimer they told me I had to send the phone back in and if they got the phone back...
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1.0
Product
Consumer Cellular Cell Phone Replacement
#1353765
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The only good thing about Consumer Cellular was that they were happy to cancel my service on all three of my lines. Guess that was easier than having to correct my issue. Don't be tricked by their cheap price. Very bad service areas, phone won't hold a charge and...
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Anonymous
MMAnn

This was probably because you bought the phone from Target no directly from Consumer Cellular

ActiveSwift
ActiveSwift

Their poor customer service is only surpassed by their dismal coverage.

Product
Consumer Cellular Cell Phone Replacement
#1260969
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After Samsung 7 stars drain the battery like crazy and get really really hot, I called them, because it was still under manufacturing warranty . They told me not to use it, send me new replacement phone Samsung 8, ( not brand new actually ). But I was happy. After 2...
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Product
Consumer Cellular Cell Phone Replacement
#1220676
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Returned a phone under warranty with a defective battery and received a replacement phone told at no charge.Later found out that the phone with a defective battery could not be returned because the screen had a scratch. Now I am forced to pay for the new phone I didn’t...
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bv_53
bv_53

Thank you, this helps me decide against using consumer cellular

1.0
Product
Consumer Cellular Cell Phone Replacement
I didn't like
  • Customer service
  • Bait and switch service
  • Excessive hold ties on help line
#1133232
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I pay my bill on time every month.They refused me easy pay service because my ADULT daughter live at same address and opened an account with them and did not pay her bill. I had no knowledge of this until I tried to get easy pay option for a purchase. I explained that...
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Anonymous
Anonymous

OK.

2.4
Product
Consumer Cellular Cell Phone Replacement
I liked
  • Reliable coverage
I didn't like
  • Lack of full disclosure about charges and prices
  • Heartless to seniors
#1129184
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Consumer Cellular - Bad services

The Consumer Cellular is a bad provider. They provided very a bad service. They overcharge me and provided poor customer services. The Customer service is not helpful and very incompetent. Consumer Cellular Cell Phone Replacement. {{Redacted}}
Product
Consumer Cellular Cell Phone Replacement
#1118609
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My dad's phone got ruined, he had insurance so got a replacement.The replacement he received was a refurbished phone, which they forgot to reset the password, so my dad was unable to activate the phone. We spoke with 2 different customer service people who tried to...
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Product
Consumer Cellular Cell Phone Replacement
I liked
  • Rates
I didn't like
  • Customer service
#1085935
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