The service is bush league | Consumer Cellular in Penn, Pennsylvania

1.0
Details
I have had my phone less then 24 hours and every time that I want to call someone I have to run back to Target and get the kid to reactivated the phone. I'm going back today and the scene that this 64 year old trucker is going to make will not be pretty. I work hard for my money and this is just another scam by some outfit ripping off older people.
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Review
#1709945 Review #1709945 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Cons
  • Shoddy setup procedures
Reason of review
Not as described/ advertised
Loss
$225
Preferred solution
Full refund
Tags
  • Bad Cell Phone Companies
1.0
Details
I bought an I phone at a Target Store at Jantzen Beach, north Portland, Oregon. The phone volume was advanced to full, but I could not hear a voice. I returned the phone 5/8/2019 and I was given a refund. I then asked that my Consumer Cellular Flip Phone be...
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Review
#1530688 Review #1530688 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Cons
  • Phone never worked
Reason of review
Poor customer service
Preferred solution
ACTIVATE MY CELL PHONE

They don't care about their customers. | Consumer Cellular in Cincinnati, Ohio

2.2
Details
I had a phone with consumer cellular a few months ago and had to cancel my service. I tried to get my account reinstated and they told me that my account was okay for reinstatement, I was to call their customer service number. If I could call any one I wouldn't need a phone. They told me to go to one of their stores that sell their products and buy another phone. There's nothing wrong with the one I have. All they wanted was to sell me another phone and didn't care if I was a customer or not. I guess they have enough (suckers) already. All they needed to do was send me another sim card and reactivate my phone but the "customer service" person didn't know how to do that. Good rid-dins!!!
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Review
#1520228 Review #1520228 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Cons
  • Unhelpful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
I recently converted my three AT&T wireless lines to Consumer Cellular (CC). They initially sent me the wrong sim cards so I had to run to Target to get one immediately for my phone which I had already activated on CC's program. The other two hadn't yet been activated...
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1 comment
Sinai
#1680545

Good review. I have had similar issues with CC.

Review
#1519412 Review #1519412 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Reason of review
Order processing issue
Loss
$10
Preferred solution
I want Consumer Cellular to be more upfront when signing new customers
4.5
Details
New SIM package from cell phone company was received because previous one wasn’t allowing use of data when not connected to wifi. Installed per instructions then looked everywhere - several times - for “activation code on the back of the box”. Couldn’t call customer...
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Review
#1512652 Review #1512652 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Pros
  • Customer service by phone is always friendly and professional
Cons
  • Fix known problem instead of creating consumer frustration
Reason of review
Incomplete instruction causing time delay and frustration
Loss
$10
Preferred solution
Bill credit and add note to future mailouts of sim cards that activation code is not included and to call customer service immediately prior to installation to insure activation. Or just include an activation code.
Tags
  • Need Better Customer Service
1.0
Details
Free month offer not free - Consumer Cellular
Free month offer not free - Consumer Cellular
Free month offer not free - Consumer Cellular

Update by user Aug 27, 2019

Loss is hundreds of dollars. Sent to collections.

Not 26$.

No update from collection company By definition this company is a contract company. I read terms and conditions They are not no contract

Original review posted by user Jun 08, 2018

Decided to try consumer Cellular for the free month trial. First, this company starts the clock at the warehouse. (supervisor mark). Meanwhile, had other phone service. Cellular one assured me as long as activated sim by March 31 as stated on line I'd receive...
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3 comments
Baylor
#1738849

Did you have consumer cellular or cellular one? You go from one name to the other in your email.

They are 2 separate companies. Maybe you could specify which one you are talking about.

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Review
#1275148 Review #1275148 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Cons
  • False advertising
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
No fees as promised . Sim activated before 31. Lost several days on old plan
2.1
Details
I ordered a phone and paid extra for 1-2 day shipping and other than having to jump through hoops with outdated methods of proving my address and name (photos send via email and repeated confirmation calls) it was finally confirmed and sent out and supposed to arrive...
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Review
#1217299 Review #1217299 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Reason of review
Order processing issue
1.0
Details
they say its fast and easy to start talking like *** it is if I were sick and close to death I sure as *** couldnt get help on consumer cellular phone now could I asking me for a complete ssi number and my credit card # or Debit card# *** I'm 80 years old last thing I...
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1 comment
Anonymous
#1443646

I'm sure card number have been slipping out

Review
#1206680 Review #1206680 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Cons
  • Lose of money
Reason of review
Problems with payment
Only young people have the time and patience it takes to deal with Consumer Cell.Us oldsters just don't have enough time left on this planet to spend it dealing with endless problems, and waits, and holds, and incompetence, that come with Consumer Cell. Another hour on...
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Review
#1200657 Review #1200657 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Reason of review
Poor customer service
Loss
$125
Preferred solution
Full refund

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A nightmare!! | Consumer Cellular

1.0
Details
My present Att phones could not be used and they never told me this when i signed on. They are not trueful, very missleading. I'm very frustrated. M6 Our ohones are nit too old. Still paying on one. Cellular wants to sell you their phones.
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Review
#1199177 Review #1199177 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Activation
Reason of review
Order processing issue