Product: Consumer Cellular Account Clear all filters (53 of 53 reviews match)
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Consumer Cellular - Do not use service

Father passed away in July and I had his mail forwarded to me to make sure all creditors were notified. Sent them a copy of the death certificate along with small estate statement that showed zero assets and discontinued service. They continue to send billing after I informed them of these facts. Going to contact the BBB and consult an attorney to stop what I see as harassment over a #32.00 bill
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Review
#1702990 Review #1702990 is a subjective opinion of poster.
Product
Consumer Cellular Account

Consumer Cellular - Stole money

1.0
Details
I do not understand how can a company debit my account when I did not give auth. and also the phone had been lost/stolen
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Review
#1687817 Review #1687817 is a subjective opinion of poster.
Product
Consumer Cellular Account
Reason of review
Problems with payment
Loss
$85
Preferred solution
Full refund

Consumer Cellular - Pay my bill

How much is my bill,I paid 60.00 on my bill,how much do I owe
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Review
#1680874 Review #1680874 is a subjective opinion of poster.
Product
Consumer Cellular Account
Reason of review
Problems with payment
Loss
$100
Preferred solution
Let the company propose a solution

Consumer Cellular - Voice mail broken

2.0
Details
No voice mail service for over two weeks. Inconsistent storys from customer service . Basically it is a regional issue with no expectation of a solution date. Obviously there is a breakdown with their service providers
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Review
#1680189 Review #1680189 is a subjective opinion of poster.
Product
Consumer Cellular Account
Pros
  • Price
Cons
  • Voice mail not working
Reason of review
Access/ activation issues
Preferred solution
Price reduction
1.0
Details

Update by user Oct 13

Well we are in October & the bill just came in the mail for $$170.00 $$( this Started out claiming I owed "1" month of service (but i never)lets see what they ring it up in November. Keep in mind I havent had service in months. I hope this company gets investigated &...

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Review
#1652556 Review #1652556 is a subjective opinion of poster.
Product
Consumer Cellular Account
Cons
  • Billing department
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund
Tags
  • Unprofessional
  • Bad Customer Satisfaction
  • Bad Cell Phone Companies
1.4
Details
I should have known better then to deal with target and their employees. As soon as I walked in I could tell ole' boy behind the counter didnt care about anything in life, certainly not doing his job right. But im "optimistic" and im always trying to give millenials...
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Review
#1644647 Review #1644647 is a subjective opinion of poster.
Product
Consumer Cellular Account
Pros
  • Cheap
Cons
  • Scammers
  • Making you pay for servuce you dont have with them
  • Bad customer service
Reason of review
Poor customer service
Loss
$70
Preferred solution
Let the company propose a solution
Tags
  • Consumer Cellular Complaint
  • Refuse To Help
  • Consumer Cellular Customer Suppor
  • Bad Cell Phone Companies

Consumer Cellular - Great cellular service... BUT!

4.1
Details
I have been a customer of Consumer Cellular for approximate 10 years and love both the service and pricing.... With one very major exception. Despite multiple requests, it seems to be an absolute impossibility to get either a monthly bill or a reminder that a payment is due. Despite assurances that my monthly bill is mailed out, I actually receive a bill of monthly bill of charges only every year or so. Disconnecting a my service is not an acceptable way to inform me that my variable payment is now due.
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Review
#1580710 Review #1580710 is a subjective opinion of poster.
Product
Consumer Cellular Account
Pros
  • Always friendly
Cons
  • Inability to execute customary customer billing practices
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Consumer Cellular - Offered a discount I never received

4.1
Details
Long time Consumer Cellular customer. Pay $30 month for 10 GB. Received offer to lower price to $20, the cost of 5 GB, and still get the 10 GB. I am still paying for 10 GB so called CC and was told there was a mistake on their end. Waited for $30 credit they promised. Called again, got girl I could barely understand. Finally she said I'd get $30 credit. Didn't happen. Called again and was told it was their mistake, I'd get $30 credit. Otherwise I like CC but may leave them.
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Review
#1551560 Review #1551560 is a subjective opinion of poster.
Product
Consumer Cellular Account
Pros
  • Customer service
Cons
  • Customer service

Consumer Cellular - Expensive Experience

1.0
Details
I bought the hype. Signed up with Consumer Cellular $25 a month. ...which is a come-on, a scam. They had me at $50 quickly with automatic upgrades. What you get for $25 is super minimum talk, text and data and when I complained got a large load of buffalo *** so they changed the plan and, quickly, there I was at $50 again. Buyer beware. Based on my experience and in my opinion, Consumer Cellular is a money-making scam. Poor service, high and higher charges and slick, slippery bull smoke. There are a dozen other options. Couldn't quit CC fast enough.
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Review
#1474289 Review #1474289 is a subjective opinion of poster.
Product
Consumer Cellular Account
Pros
  • Advertised price
Cons
  • Actual charges
Reason of review
Pricing issue
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Sneaky Business Practices

Contact Consumer Cellular Customer Service

Mailing Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
All Consumer Cellular Contacts

Consumer Cellular Reviews

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Consumer Cellular reviews

Consumer Cellular - Bad experience

3.6
Details
I bought a flip phone from them, and I'd read online how it could access the internet. Well, it cannot do that if bought from them. I had a plan for data, texts, and phone minutes. Logically I removed the data I'd be paying for with 0 access. Then since I knocked off the data, they knocked off the text messages. I had to call 5+ times and having underwhelming customer service. So I am washing my hands of Consumer Cellular.
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Review
#1473834 Review #1473834 is a subjective opinion of poster.
Product
Consumer Cellular Account