Consumer Cellular
Reviews and Complaints
Atlanta, Georgia
Cancelations
Please be advised! I canceled my service on March 28, they still took money out of my account due to the fact that that money was to pay for Februrarys Bill!. That will be the last time I use them!
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Verified ReviewerNo service center in or city
- - No local seniors' service center.
- - Residents must travel 30 miles to Target; Walmart is listed online but does not handle Consumer Cellular issues.
Not sure yet.
Huge issue for many seniors in our city. There is no service center.
In order to deal with any of our specific needs, we need to go 30 miles to the Target store, and that is another issue. The service center in Target is all the way at the back of the store, too hard to do either in many cases.
Why they list Walmart as a service center during an online search, I do not understand. Walmart does not handle Consumer Cellular issues in our location or several other locations I checked.
- Good inexpensive service
- No actual service center in our city
Preferred solution: a service center here in our city, acknowledgement of this issue and they will resolve it soon.
User's recommendation: check where store locations are before you sign up
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Verified Reviewer - - The new phone from Consumer Cellular never worked correctly.
- - Support reps read from the manual and offered only resets; Samsung support did not exist.
My experience with Consumer Cellular was simply awful. The new phone I purchased through Consumer Cellular never worked correctly.
When I called Consumer Cellular for assistance, the representatives were reading from the same manual I had received with the phone. There did not seem to be any specific training in troubleshooting the specific phones they sell to customers. The calls ultimately ended with the representative suggesting a reset.
When I requested tech support just for Samsung phones, I was told it did not exist, and if I wanted help for the phone, I would have to find the customer service number/website myself. I wasted a lot of time and money with Consumer Cellular, and I am more than happy to go back to competent, knowledgeable, well-trained, experienced tech support in other countries.
- Customer service and tech support have limited knowledge
User's recommendation: Read reviews and complaints before committing to consumer cellular
Consumer Cellular service truly is garbage. I had dropped calls nearly every day.
They did nothing to address the issue, so I dumped them . The company advertises so much because they are losing massive amounts of customers and are desperate for business imo. I turn off their ads immediately. Their ads also suck, appropriately.
Do not believe anything they say.
Just look at the company's extremely poor ratings and comments online from consumers just like you. Avoid Consumer Cellular!
Elwood, Indiana
I have a new phone with att and need to end service with you
i have purchased a new phone from att and i need to cancel service with consumercellular can someone please help me?
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Verified ReviewerLIES.....
- - I’m a 10yr Consumer Cellular customer upgrading two phones.
- - AARP rate was $50, but after a callback it’s 5%.
- - Promo for $299 phones, $599 charged.
10 yr. consumer cellular customer.
Upgrading 2x phones and attempting to get a better monthly rate. Told if an AARP member rate would be $50, signed with AARP, called CC back and it was only a 5% reduction. Then was told the 'current promotion' allowed for a $299.00 phone, bought two. When paperwork with shipment arrived, price was $599 each.
One lie is a mistake; two lies are a pattern. Will be changing carriers once phones are returned and payments cancelled.
- Misleading customer service
Preferred solution: Full refund
User's recommendation: WRITE DOWN ALL CONTACTS SHOULD YOU EVER HAVE ISSUES
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Verified ReviewerBad Customer Service
- - Replacement under warranty failed; protection plan was not transferred.
- - Paid 97.90 out of pocket; service is otherwise good.
07/07/2025 I called them to request a replacement phone as the one I had through them, the front part of this flip phone came apart. The lady that answered the phone was the main issue here - hard to understand from not speaking proper English & also speaking so fast that it was very hard to understand her.
I have been with Consumer Cellular for well over 5 years and the phone service itself is great. They pride themselves on their customer service call centers so they claim - but when it comes to a REPLACEMENT PHONE due to an issue of warranty protection on their own, there is none and this phone I received from them in 10/2024. In the past years I have had a protection plan with them paying 2.00 per month extra to have the extra coverage just in case of a problem with the phone. Come to find out the hard way, when I got this phone in October of 2024, the person I spoke with FAILED on their part to transfer my protection plan onto my new phone and I did request it.
So, to make a long story short, I had to pay out of my pocket for a new phone, taxes, shipping and handling in the amount of 97.90 of which I am not happy at all about.
Even speaking to a SUPERVISOR about the issue - got me no where with them as according to her, they don't make any mistakes when it comes to customer service. A buyer Beware concern.
Preferred solution: Full refund
User's recommendation: Make sure you keep good records on file for your phone service.
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Verified ReviewerDropped Calls Daily, Do Not Buy Or Switch
- - Bought cheap and got cheap.
- - The company couldn't resolve dropped calls for weeks.
- - Do not believe their ads; spend more for higher quality.
Bought cheap and got cheap. The company could not resolve the dropped calls after several weeks, so I dropped them.
Do not believe their ads. Spend a little more and get a lot more from a much higher quality company.
- Poor customer service
- You buy cheap you get cheap and maybe cheated
- Frequent dropped calls
Preferred solution: Do not tell customers you have the same reliable service as others in your space. That certainly was not true in my experience and the company was terrible in handling this issue after recognizing the problem and not being able to resolve it.
User's recommendation: Do Not Switch To pPoor Quality Consumer Cellular
Charleston, West Virginia
Amazon and Google are letting people Hijack my phonr
- - User alleges account access since Nov 2024, with ransomware & crypto mining.
- - Devices and social media were used without permission.
I'm NOT giving them a star. They have allowed people to get into my accounts and learn how to *** me better with fake stories of how they ARE the ones who ARE hacked.
Google and Amazon let them use my devices like it was theirs. Moreover, they used my social media accounts for dating services, got *** in my name, [gross things too not normal stuff) they are sick] They are doing ransomware, bitcoin, This is the Texas Crypto Mining and other people involved. They have hacked me since Nov 2024. There are several people working together.
It's a group that feel they entitled to everything.
GitHub and Microsoft Developers are doing this on Google workstation. I have evidence of it and pictures.
User's recommendation: Amazon , Google, Social Media, Git Hub
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI made the mistake of buying a phone from Consumer Cellular
- - The unlimited plan has data caps.
- - The full-price iPhone is locked to the service and only works with their network, and I'm out close to 1800 on a phone and data that rarely works.
This is a terrible cell phone service with data caps on the so-called unlimited plan and locked full-price iPhone that only works with their service. I am really pissed I fell for this! I'm out close to 1800 on a phone and data that rarely works.
- Easy enough to get started
- Data caps and the iphone locked to only their company
Preferred solution: My phone unlocked
Their ad says "same tower, same coverage" but NOT the same quality in that statement. I found their service quality to be very inferior to the brand name services like Verizon or ATT, both of which I recommend versus the very inferior Consumer Cellular.
Their customer service is also not good, and calls frequently drop. Go to another company to be happy with your service. CC is like buying a lower-class grocery store brand for a lower price that does not taste nearly as good as the name brand. Your phone service, especially for emergencies, is too important to use Consumer Cellular's unreliable service.
They advertise way too much which could also indicate they are losing customers and trying to lure in others. Don't go with them.
I keep getting this message: “Urgent: Network...
I keep getting this message: “Urgent: Network Update required. Outdated network configuration.
Call 888-932-**** to fix it. Is this legitimate, and do I need to call to get updated?
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Verified ReviewerService does not work
- - New home phone base is defective and replacement is charged.
- - Landline won't ring and I can't make calls; supervisors say my devices work.
New home phone base defective. They want to charge me to replace it.
Landline does not ring. Cannot make calls. Mobile phone spotty. Talked to two supervisors that argued with me that my phone works, my base works.
Terrible consumer problem solving.
Spent over 3 hours on my cell phone complaing to them. No Help!A
- Consumer cellular not fulfilling their promises
Preferred solution: Full refund
User's recommendation: Avoid Consumer Cellular
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Verified ReviewerResolved: I have no service or wifi
I signed up for service yesterday and I cannot make any calls. I have no WiFi either! Where is the service you promised me?
User's recommendation: Stay with the evil you know
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Verified ReviewerHappy, Loyal Customer
I have been with them for years. Excellent rates, excellent coverage, and customer service. Good prices as well.
- Great prices & service
- Phone lines not open 24x7
User's recommendation: Their service is geared toward older people living on a fixed budget. If that's you, you will love them like I do.
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Verified ReviewerNew service
I need a call from sales so I can get service ! I cant contact the customer service department! Please call me back 808 757****
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Verified ReviewerUpgrade Trade-In Practice is wrong & potentially Deceptive, Fraudulent & Bait n’ Switch
No Response. Consumer Cellular Doesn't Care. 10-year plus Customer They Have Changed.
This Upgrade Trade-In Practice is wrong & potentially Deceptive, Fraudulent & Bait n Switch.
Given new ownership & a new management team, Go Elsewhere & Anywhere given Consumer Cellular is Not the company it once was! We forego-ed the Trade-In and have subsequently filed Complaints with the Federal Communications Commission, Federal Trade Commission & Better Business Bureau accordingly.
- Att network
- Potentially deceptive fraudulent and bait and switch practices
- International service
- New ownership and new management team
Preferred solution: Apology
User's recommendation: Go Elsewhere & Anywhere given Consumer Cellular is Not the company it once was! We forego-ed the Trade-In and have subsequently filed Complaints with the Federal Communications Commission, Federal Trade Commission & Better Business Bureau
Consumer Cellular uses AT&T signal towers. The two are in this thing together. Just know that and maybe beware.
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Consumer cellular should literally be avoided at all costs, they stink! My service dropped every day for months in a pleasant weather city and they could not explain why so I dumped them.
Do not believe their ads or anything they say. If you are not a Consumer Cellular customer do not become one. If you are, get rid of their stinky service and dump their phone in the trash where it belongs.
You buy cheap, you get cheap with Consumer Cellular. Many better, reliable services out there in their space.