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Consumer Cellular - Do not use service

Father passed away in July and I had his mail forwarded to me to make sure all creditors were notified. Sent them a copy of the death certificate along with small estate statement that showed zero assets and discontinued service. They continue to send billing after I informed them of these facts. Going to contact the BBB and consult an attorney to stop what I see as harassment over a #32.00 bill
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Review
#1702990 Review #1702990 is a subjective opinion of poster.
Product
Consumer Cellular Account

Consumer Cellular in Seattle, Washington - Liars asnd frauds. Scoundrels with no human feelings.

3.0
Details
They lured me in, then refused to activate account. Everyone I spoke to was an outright fool/fraud, totally unconcerned and lacking in fundamental knowledge about what he/she was doing. Pathetic and defensive.
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Review
#1699528 Review #1699528 is a subjective opinion of poster.

Consumer Cellular in Seattle, Washington - Liars asnd frauds. Scoundrels with no human feelings.

Sucked me into their scheme, wasted my time, rerated me like dirt, ignored everything I said. Cold, heartless people.
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Review
#1697910 Review #1697910 is a subjective opinion of poster.
Service
Consumer Cellular Customer Care
Reason of review
Not as described/ advertised
1.4
Details
Had a problem that could have been fixed by ANY HS school graduate. They don't have managers, and the clerks just repeat the same WRONG answer, word for word a million times. Now I am getting a fake bill about a cancelled account with three phone numbers that don't...
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Review
#1696660 Review #1696660 is a subjective opinion of poster.
1.7
Details
We have reached out on multiple occasions to Consumer Cellular Service Supervisors, have sent 2 letters to John Marick, the CEO of Consumer Cellular, and Greg Pryor, the COO of Consumer Cellular to resolve a very serious matter amicably regarding two defective phones...
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Review
#1695697 Review #1695697 is a subjective opinion of poster.
Service
Consumer Cellular Mobile Phone Service
Pros
  • Good rates
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Full refund
Tags
  • Customer Always Wrong
  • Lousy Treatment
  • Zero Loyallty To Customers
1.0
Details
The device " was" fine until , all of a sudden the land line and cell phone voicemail did not work for 10 days, 13 -counting today 10/31/2019.. The 12 yr. old know-nothing customer service persons (numerous)blamed everybody from AT&T, T-mobile , cell towers, 3,4& 5 G...
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Review
#1695216 Review #1695216 is a subjective opinion of poster.
Pros
  • Ignorant customer service
  • Ice price
  • Was price
Cons
  • Very condescending customer treatment
  • Customer service reps hanging up on me
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Consumer Cellular - More information

1.0
Details
This is my 3rd review because they keep sending information about getting a phone trust me they will steal the eyes right out of your head ,check my first review with them , i don't know how a company like that can stay in business. I am telling the truth example do you notice how they always change the words in the commerical every other day so they can't be accountable for their words think about it . The poor senior citizen that is on a budget . What is the senseto have a phone if you have to wztch the minutes lol
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Review
#1694849 Review #1694849 is a subjective opinion of poster.
Pros
  • Its a phone
Cons
  • False advertising by consumer cellular
  • Long wait times
  • Cell phone fraud
Reason of review
Lies l
Loss
$37
Tags
  • Ripoff

Consumer Cellular - New Customer

Recently transfer my service from Cricket Wireless to Consumer Cellular wireless. I ordered S10+. I decided to save money with re certified phone. when I received my phone, I noticed it was a open box phone. No Samsung packaging, and no manual. Also price at Samsung website of new S10+ is $749, I paid $850. Wow I only save $50 for re certified phone? That is not right, I could have new unlocked phone for $749. Would like to received credit difference of this phone. My email is k_nguy@hotmail.com. Thank you. Kiet 408-891-4592
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Review
#1693927 Review #1693927 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction

Consumer Cellular in Ocala, Florida - Upset with difficulty paying bill.

3.3
Details
Every time I call to pay my mom's bill I'm asked several questions, my mom is disabled and I'm her caregiver, they ask me all these questions to confirm that I am authorized to be on her account, I'm getting real tired of it. I'm getting ready to switch cell phone providers their costomer service reps suck!!!
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Review
#1693010 Review #1693010 is a subjective opinion of poster.

Consumer Cellular in Wellington, Kansas - No service in airports

2.0
Details
I had to beg strangers to use their phones, since my phone would not work in any airports.
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Review
#1692993 Review #1692993 is a subjective opinion of poster.
Product
Doro Cell Phone