I received an iPhone 6s, 1 1/5 weeks later is simply quit. I called and they sent a new phone out with a mailing label to return the broken one.
Almost two weeks later, I receive the broken phone back with a bill for $200. There are very minor scratches on the glass screen (you actually need a flashlight to see them) so the refused the return saying it was damaged, not broken.
I took the phone to Apple and they said it is defective, they were astonished that they consider the minor scratches a problem (they had to use a flashlight to see them).
They said the phone was UNDER WARRANTY and should have been accepted by Consumer Cellular. Apple provided me with a new device.
Now I have two phones that I have paid for. ( I only need one) They refuse to take the replacement phone back from Apple as replacement and they refuse to unlock it because I haven't used the phone for 6 months.
They will unlock the phone after 3 months for $120 charge. Ridiculous
Product or Service Mentioned: Consumer Cellular Cell Phone Replacement.
Reason of review: Warranty issue.
Monetary Loss: $200.
Preferred solution: Unlock the replacement phone that I received from Apple for no charge.
Consumer Cellular Pros: Price of plans, Coverage area.
Consumer Cellular Cons: How warranty issues are handled.