Tucson, Arizona
Not resolved

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there have been different problems.

I am having problems making calls with my phone. I call them, spend a lot of time on the phone with them, but nothing gets fixed. Today I spent 1 hour and 15 minutes on the phone with them, but nothing helped. Now, finally, they want to send me a new phone.

But I have no permanent address. I asked if they could overnight it to me, but they said no.

They really don't care - just follow their bureaucratic procedures which are designed for them, not for the customer.

Product or Service Mentioned: Consumer Cellular Customer Care.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

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