Consumer Cellular
Reviews and Complaints
Can't figure out how to use it
- Special attention
Preferred solution: Let the company propose a solution
The worst customer service ever
- Low cost
- Quality of service
Preferred solution: Let the company propose a solution
Consumer Cellular International Calls Review
Consumer Cellular left me with no phone service. Deactivated my old service before my new phone was unlocked.
I was transferring my service to Consumer Cellular using my friend's old phone. After receiving the new Consumer Cellular sim card, inserting it in the phone and find out it was locked, I called Consumer Cellular to notify them that the phone I was to use was locked.
They told me I would have to contact the old mobile phone company or manufacturer to get it unlocked and when I did to call back. The customer service person said they would not discontinue my present account so I could still have cell phone use through my present service until it was resolved. That's not what happened.
My present company is discontinued and I can't use Consumer Cellular because the phone I was going to use is locked and can't be used. Another Consumer Cellular customer rep told me that the activation process is automatic and nothing could have been done to prevent what's happened to me.
It would be considerate of Consumer Cellular to enhance their activation process to prevent this kind of situation from happening to someone else.
- Follow up service and support
- Quality of service
- Customer support
Sneaky fees on a free to try service
- Follow up service and support
- Customer support
- Excessive charges
Other Product Review
GOOD REPORT
Using Own Phone Needs to Work with GSM Network Not Explained
Nothing wrong with Consumer Cellular.
Consumer Cellular works for me
- Customer service
- Data prices a bit high
Ihave been paying for service i did not receive
- Excessive billing
Preferred solution: Full refund
Consumer cellular is a fraud and they charge you for everything
6month old Iphone6 would not take a charge dead phone 9 days now
No service in my area even tho their service map showed thta it did
case you care, con cell did this to a 100% disabled Vietnam veteran,,,everyone supports veterans until it is time to actually do something.
Brian N Burk 440-283-****
-----Original Message----- From: wallytron To: wallytron Sent: Mon, Mar 2, 2015 2:54 pm Subject: phone
I tried con cell last year, i told them that i saw that my area showed service on their map and that i wasnt sure if it would work in my area..Carroll County ohio..Con Cell said it will work so i said ok send me one, they did, when it arrived i turned it on,,,no service,,so I called,,,they said the phone needs to be activated by me going to an area that showed service. ;;sounded strange to me that by activating my phone that service in my area would appear,,,so I had to drive 15 miles from my home to activate my phone, it activated and i drove 15 miles back home,,,to find still no service,,,to activate i had to disconnect from old service verison so then i had a phone with Con Cell with no service, i am a 100% disabled vietnam veteran not able to get out much,,now i had to get another phone service,,,this took me over by 15 days their 30 day money back policy before i returned their phone...I explained the problem to them and they said I still owed them $15.00,,,,I didnt pay...so the charged me $10. a month late fee, the amount got to be about $75.00...then they sent it to collections,,,then collections made my 780 credit score go to 650,,,this made my credit card service raise my rates from 9% to 11%, so i called today and paid it off,,,i feel i did nothing wrong and went out of my way by car to establish service....So much for everyone helping 100% disabled veterans...if anyone reading this would like to talk to be about it please call 440-283-****
Cusotomer support is misleading
I bought a Consumer Cellular (CC) phone from a 65 year old women. She was told from CC customer support the phone is unlocked.
However the phone was SIM Network locked. I called the CC support for unlocking and I was told they cannot because I do not have an account instead call phone manufacturer Huawaei (HW). HW customer support told me that it is CC who has put the SIM Network lock thus CC has the pin to unlock SIM. I called in CC and one support team suggested that I should buy a SIM card and become a customer and they may be able to provide me the PIN.
I went and bought SIM and activated it and later asked the PIN. From then on I spent 4 hours on one Saturday and 6 hours next Sunday on customer support. One point one customer support told me as I do not have the original activation code with the package of the phone they may not able to provide PIN. PIN requires original activation code.
I finally manged to find the original Activation Code in the phone package and guess what now CC customer support now tells me that there is not SIM Unlock PIN. Finally I realized, customer support is misleading me and cancelled account.
I have manged to unlock the SIM Lock from a third party. However, if CC would have told me there is no SIM Unlock PIN I would not wasted my precious 10 hours calling CC customer support.
- Customer support
Preferred solution: Let other know my experience
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Get an iPhone. It's just right for "special" people like you.