Consumer Cellular
Reviews and Complaints
Consumer Cellular is no Bargain..Bad news!!
I too am being scammed by this company. Even though AARP has supported their service by association, it is not worth becoming involved with them.
I am a retired minister. There is not a lot of money to make the varied ends meet. Therefore, I am cautious where my dollars go. These folks have been charging me for a bogus telephone number.
Apparently an order was placed using my credit card..I have never had the telephone number in use and am not aware of the number being used. I disputed this with the credit card company. Now CC is charging me fees for late payments as though they are totally unaware of the ugly situation. They don't seem to have any fraud department who would handle this type of situation.
While I immediately cut off the service upon realizing the problem, They tell me I still owe back payments.
Oh my...!! Bad news!!
- Excessive charges on bill
- Charged for line i did not have
Preferred solution: Drop the charges demanded by the company of $75. I've paid enough not having any service.
Consumer Beware, Their Mistkae IS YOUR $ Resonsibility!
- Unfair unethical refund policy
Preferred solution: Full refund
Company cannot use their. Own bill paying service
- Customer service reps - pushy
- Lack of informed customer solution
- Quality of service
Preferred solution: Full refund
Doro 618 problems
Signed up on Aug. 13, 2014.
No problems until the one year warranty passed. The phones(we have 2) stopped working with the Uconnect bluetooth in our van. Response from Consumer Cellular did not correct the problem. U connect stated the problem was with the phones as U Connect worked fine with another manufacturer.
Yesterday, one of our phones would not complete a call. I contacted Consumer Cellular CC and went thru many resets only to be told that the phone was no longer in warranty and I needed to buy another phone. (Built in obsolesence).
I cancelled the service for that phone as I only use it occassionally and probably had only 3 hours or less in use. Very unsatisfied and will be looking at a different cell provider.
- Price
Preferred solution: Let the company propose a solution
Canceled service and was billed $93.00 - WORST CONDUCT EVER
- Low cost
- Excessive billing
- Customer support
Preferred solution: Full refund
How I promptly paid my bills, yet owe this company $100+
- Customer service receptiveness
- Petty and vindictive
Preferred solution: Full refund
Phone loseing every thing every time we call comsumer cell
we have called consumer for the last 3to 4 weeks and spending about two hrs a day trying to get things fixed with the phone done every thing we have been told except the final reboot they will not give me a new phone without a master reboot they want now me to transfer all from one phone to my phone and combine all the info on to one phone and if we had a new phone we could transfer to the new phone and would not have to worry about losing any more info every time consumer sends a signal to the phone something else goes wrong , warranty file #001100****
I have spent from 11AM to 345PM yester day trying to get a new phone , 3hrs the day before, 3hrs the day before that
bad phone 434-579-**** needs to be replaced
good phone 434-579-****
- I did not like
Error in bill item 21.
- Unethical actions
Preferred solution: Let the company propose a solution
Consumer Cellular Billing Department Review from Germantown, Maryland
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Verified Reviewer | Sacramento, CaliforniaConsumer Cellular - Account Review from Sacramento, California
First of all, i can't believe or don't understand how BBB gave 5 stars to Consumer Cellular. Also. I cannot rely on BBB, because I went to a auto service station because the station had BBB sign, but the station lied and made my car condition worse and overcharged. So after that incident, i do not go by BBB sign displayed on prrmises.
I was ripped off and deceived by Consumer Cellular in April 2014. After used the phone, I learned the minutes are charged even on the weekends which is unlike ordinary phones - they didn't even tell me that in advance. It's not economic. Its same price as regular cellular phone after they added up this and thst. So it was not practical for me. So i told them I want to cancel the contract.
They are lyers and thieves. I opened an account through AARP magazine, because I trust/ed AARP. But later on I realized AARP has nothing to do with Consumer Cellular. AARP better not advertise Consumer Cellular unless ensure the company is honesth and trustworthy because AARP could look bad as well.
Consumet Cellular said there's no hidden fee if i cancel within timeframe and i had only 2, 3 weeks and i didnt use all of the data. But they billed me $100 for prorated when I cancelled the contract with Consumer Celluar within 3 weeks. I was not going to complain, but when i just happened to see the numerous complaints, i had a second thought to tell the whole world so less people be victimized. Also my coworker told me i should have complained. So here I am complaining. Every Consumer Cellular customers, stay away from Consumer Cellular!!!
Incoming calls charge
"Just started service with consumer cellular. Customer service was great.
The only thing I was NOT told is that I am being charged for calls into my cell phone. I don't get it--the other party is paying to call me and now I have to pay too. It sounds like we are being "screwed" from both sides." Now I have to play "monitor " and check my usage tally every other day, or down the road I will have to pay for over usage.
Being a senior, and an AARP member, I feel that AARP bears some responsibility for this problem. I trusted both of them and they were not upfront about this situation of incoming calls.
- Customer service
- Paying for incoming calls
32 Mins of Calls All of a Sudden?
- Manipulated usage to overcharge
Preferred solution: Let the company propose a solution
Consumer Cellular Sucks
My elderly father purchased their service and within 5 months the phone broke.
I contacted them a month ago to send a loaner phone and to service the original phone. The rep told me they could send a form for the loaner and send a mailer to return the phone. I never received either. When I called to cancel the service they said they can cancel it but my father owes a month of service. How can you charge a month of service for a phone that was unusable?!
I cancelled the service and now they are trying to charge my elderly father for a month of service during which he never even used the phone.
Avoid Consumer Cellular at all costs. They prey on the elderly!!
- Promises made
- Horrible customer service
Preferred solution: Full refund
MY PHONE
Preferred solution: Let the company propose a solution
Network is unavailable
- Cheap plans
Preferred solution: Let the company propose a solution
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The plan was not just in it for me and I need to cancel my service that way I am not being billed for it because I found a better plan that works for me...