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Been with CC five years, no problems. | Consumer Cellular review from Trussville, Alabama

4.2
Details
All these rants make for some mildly interesting reading, but several of them sound to me like the biggest problem is somebody trying to get something for nothing. I've used CC 5 years in two states and have had no trouble at all. I can't remember a single call dropped except when the other person was in a bad place. I just use a flip phone and I don't do any browsing with it. Just plain and simple. If you want the moon, you should expect to pay for the moon.
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Review
#790645 Review #790645 is a subjective opinion of poster.
Pros
  • Friendly people
  • Reliable coverage
Cons
  • Limited selection of phones
Reason of review
Good customer service
I contacted Consumer cellular and agent said AT&T phone would work with their system. phone cost 59.00. They failed to tell me that this phone wouldn't be able to go online!! Duh, who wants a phone like that. I then purchased a 79.00 phone from Consumer Cellular, was...
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Review
#787001 Review #787001 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$145
Preferred solution
I want Consumer Cellular to admit their mistake to professional credit association, bill says i owe 56.25.i want it reduced 50% or I promise you i will go BBB or PUC.
Tags
  • Cellular Company

Consumer Cellular Phone Service Review

1.0
Details
They shut me off after my bank would not authorize an e-check so top of my bill I recieved another 25.00 I pd 55.00 on2/3 and 20.00 on2/5 it is 2/9still no phone I am giving until the 15th then I will cancel service completely
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Review
#786908 Review #786908 is a subjective opinion of poster.
Service
Consumer Cellular Phone Service
Reason of review
Poor customer service
1.0
Details
We have not had a phone that you could hear clearly from since November (when we started their service & received their phone). Phone sounded like a broken speaker. I called them (waited 1/2 hr even though their message says it is a 15 min. wait) and they said the...
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1 comment
Anonymous
#1125742

It is still not resolved.

Review
#786187 Review #786187 is a subjective opinion of poster.
Cons
  • Customer support
  • Bad equipment
Reason of review
Damaged or defective
Loss
$60
Preferred solution
Full refund
1.8
Details
Jim LaChance Posted: January 24th 12:44 PM https://www.facebook.com/consumercellular/posts/10153230174837015 Comments Beware, the Huawei Ascend Mate II that is sold by Consumer Cellular is not upgradeable. They only sell it with the 4.3 Android operating system. I have...
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Review
#785431 Review #785431 is a subjective opinion of poster.
Service
Consumer Cellular Cell Phone Upgrade
Reason of review
Poor customer service

Where is my cell number? | Consumer Cellular review from Frankfort, Kentucky

2.3
Details
I was a Consumer Cellular customer for one month, then cancelled because I didn't like their service or pricing. I discovered after I cancelled that CC had KEPT MY PHONE NUMBER. I had that number for 17 years or more, and CC now has control over it, and will not give it back to me. I do not understand this action. I want my old number back. It is 502 396 3484. Please advise how I may get my phone number back. Thank you, Richard Hauenstein Frankfort KY
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Review
#784496 Review #784496 is a subjective opinion of poster.
Service
Consumer Cellular Phone Service
Cons
  • No compassion
  • Inability to get my old cell number back
Reason of review
I am unable to get my old cell number back.
Tags
  • Old age
1.7
Details
I tried to call and straighten out some miscommunication by your company regarding my prior phone which was cancelled upon my purchase of a jitterbug phone in Sept. I had cancelled my phone with you at the same time of my new purchase, and didn’t have another billing...
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Review
#780018 Review #780018 is a subjective opinion of poster.
Pros
  • Years of service
Cons
  • Cancellation policy
  • Horrible customer service
  • Lack of customer service
Reason of review
Continued billing after paid in full
Tags
  • Worst Phone Customer Service

Consumer Cellular Phone Service Review

1.7
Details
They boast no contract on TV and in all adds. No where do they advertise that when you stop the service you have to give it to them in writing. Not even when i called to cancel. I kept getting what i thought was advertisement, but it was a bill that kept going up every month. Now $150 that they have given to a collection agency. They won't get a penny from me.
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Review
#777553 Review #777553 is a subjective opinion of poster.
Service
Consumer Cellular Phone Service
Reason of review
Pricing issue
1.0
Details
With their tech deparment's approval, we returned a new phone that didn't work right knowing that we were supposed to get credit for the one that didn't work. Consumer Cellular is trying to say that the phone we sent back was damaged. HOW CRAZY! We had a plan...
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Review
#776099 Review #776099 is a subjective opinion of poster.
Service
Consumer Cellular Phone Plan
Reason of review
Warranty issue
Tags
  • Consumer Cellular Terrible Policy
I paid my usual bill, then two weeks later, my phone is turned off. The message said my bill needed to be paid. I gave them my credit card number, and they didn't even tell me how much it was. I eventually got a message , and they charged me double. How do I find...
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Review
#776090 Review #776090 is a subjective opinion of poster.
Reason of review
Problems with payment