Consumer Cellular
Reviews and Complaints
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Verified ReviewerOver charging elderly customers.
Consumer cellular is recommended by AARP to be helpful to the elderly, but AARP lied, every chance they get, they will double charge you, create fees, and other additions to get more money from you. My mother is not able to do her own finances, so I took over.
This is when I found a lot of over charges that she was paying, and when you call, they make like it is her fault. Since I took over for her, they charged us twice in a month, charged her double for next month, and now when I want to close her account to move to another company, they want to charge her yet another fee. When you call the customer center, they are condescending and all together not user friendly. They give you the run around, and don't want to talk to you.
They want to talk to the elderly person so they can double talk and intimidate them into submission. I don't think that AARP should be pushing them to their membership. AARP is not looking out for their membership..
What is the membership fee for, no help. what do you think.
Preferred solution: I just want to warn someone to look at other alternatives before signing with consumer cellular. Think twice, don't listen to the hype from AARP, they are not looking out for your best interest.
User's recommendation: I would look to other companies for better service and helpfulness. You get what you pay for.
Keeping money for non service
Customer service and support
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy review's purpose is to warn other potential purchasers.
I have repeatedly reported the 0.07 Mbps throttled speeds of Consumer Cellular's network. At this data speed, no practical use of the Internet is possible.I have spoken with and written to two Consumer Cellular supervisors about the extra data that was added to my Consumer Cellular account without my knowledge and consent.I have notified Consumer Cellular of my dissatisfaction with their service in writing and over the telephone. I have done so within Consumer Cellular's trial period of service.
Preferred solution: Full refund
User's recommendation: ConBoomer Cellular is a wrong number. Hang up the phone on them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- Features not working properly
- Very poor phone service
- Poor after service
Preferred solution: Price reduction
User's recommendation: Do not use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service they take advantage of seniors
- Great until this week
- Decent pricing
- Lack of informed customer solution
Preferred solution: Price reduction
User's recommendation: get any service no them
Pissed off extremely upset Thero rip off
I originally purchased SIM cards in August of 2020 I became down very ill could not activate the SIM cards I never activated him I packed I don't even think I really got him in August I think the mail was lost and I finally ended up getting name I called and said I'm too sick I will not be activating this these cards of the girl would not take the I never been activated anything I got charged $80 she did the following month I got charged $80 again December I think it was 45 I called in January I said I have never activated anything I don't have your phone's stop billing me Hits D jomon promise I should in fact I want my money back the gentleman promise that they wouldn't build me I got a nother bill today I called this is this is a final bill $43 I paid it I'm over this these people are terrible this company stinks don't use them
No mercy
User's recommendation: Do not get services from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** Poor Service and *** Poor customer service
- Ignorant customer service
- Non response to my irritating problem
Preferred solution: Let the company propose a solution
User's recommendation: Don't waste your time, it's not worth the frustration, if I could rate this company, it would be negative 10!!
FULL TIME BAD SERVICE & OVERCHARGE
I have PLENTY to say but the bottom line is that I waited FAR too long to DROP THIS LOUSEY COMPANY. I seldom EVER got more than 1 bar of service anywhere I went.
At one point I called to complain and they sent me a new SIM card but that did NOT help. If I got lucky I could on occasion send a photo from my phone but most times it failed to go through. When I finally decided to leave CC and go with another company 3 out of 4 inquiries with their competition told me that I was being way over charged by CC based on my usage history and that originally someone with CC did a good sale job on me. I switched to SPECTRUM FOR $14/MO and am VERY happy.
I get excellent service and can send all the photos I want from my phone now with SPECTRUM.
Even with the BIG DEAL DISCOUNT CC was allowing of $2.00/MO because I was AARP (Big Whoopy), I was still paying $47.00/MO. I just wish I had left CC a long time back.
User's recommendation: DO NOT USE Consumer Cellular
Tormented by Con Cell's Bad Cust Serv, Bad Telephone Serv!!!!
At one point, I contacted the State of WI's board and national boards/commissions/whatever which "were" supposed to handle complaints about endless complaints regarding telephone service.I'm not an idiot! I have a Master's Degree in Pub.
Adm. No gov't group was willing to stand up to Con Cell.And ... I did check into other so-called comparable services which use AT&T and/or Sprint, whatever major telephone company services (depending on what companies are combining) that have towers and Con Cell and other similar phone services offering so-called cheap services to people. I read all of the unreliable telephone ratings.I worked directly with the Centers of Medicare and Medicaid for 5 years, know how older adults are ripped off!
Anyway ... like I said, I am now in the middle of battling cancer.
Not up for speaking/doing much of a battle against Con Cell, unless your organization can prove it has real muscle which I doubt. Just another "whatever" group.
- Pricing
- Made excuses of all locations
- Service interruptions in milwaukee
- Service interruptions in madison
Preferred solution: That they better train their cust serv people, actually care about customers!
User's recommendation: If you can afford a better service, get it!
IPoor Service,over Billing ,threat of Credit Report
I Purchased a Motor G android phone 05/2018 at Target,Tec set it up!
On November 24 I lost the phone at Kroger. No one turned it in .
My Daughter Karen 765/278/2217ph# Karen07@***.com Her Credit Card to turn My Ph back on 01-12-2021 She went to Target Store Bloomington Ind.Buy One you Will See .
Target refunded to money "said, We Quit Selling this Model because of No Tec Service,I stop auto payments in November $33.06
.
Target changed the phone to Sprint that Day On 10/23/2020 Pd,28.53,Again11.07/2020 . I believed I would get an Bill showing minutes?
I Entered Iu Avon Avon June Hospital, then 12 day's to StoneCroft Rehad ,Did Not use the phone at all there for 12 Day's lock down for covid Ck.
left there to Bloomington Iu Hospital ,Did not Look as if I would Make it ,Liver,Bladder,Kidney's where in very bad shape. Karen &;;;;;;;;;;;;;;;;;;;; Kevin took Me in 5 Weeks so 6 month's I used the phone hardly at All ( No call's From 2 Daughter's, 9 Grand Children,They wanted the Money, only one Get Well fron Mt Aunt Bonnie, it hurt's just the fact One has a Master's Dregree in Hospital,One Grand Daughter Batch,Degree in Pt Nursei My Daughter Karen is a RN thank God For Her She is the reason I am Still Living and alot off prayer, I do Not Oue these Bill's. I oue some of Nov 2020, On Dec 31, Consumer Cell Shut off My Service , I needed Med was Out !!
My Daughter Used Her Chg card ,I fell Dec.
7 ,3 broken Bone's Vision not good enough to drive, Bank Acc's Locked up,She called Customer Service 1/13/2021, The Woman Hung Up ,Today and Smart One of those People who cared les, siad No pay send to Credit
Burea, Really scared Me I have a Fica of 829 If Iu Credit say's I am Good at $100,000 to an Estate Lawyer11/24/2020 nO CALL'S FOR 60 Day's on the 3 Call's to AARP. They will HelpN!
Preferred solution: Apology
Customer service sucks
User's recommendation: Poor customer service + rates are not real
Angry, Disgusted
- See review
Preferred solution: Apology
User's recommendation: There are several mobile services in your area that are much more reliable than CC. Dont waste your time, your health risk, to rely on CC service.
Spam text messages and no coverage
I did call CC as noted in the first review and haven't heard one thing about what can be done except to 'upgrade to expensive phone' and 'pay for an app that would handle this' so guessing they are not interested in this problem?I am on SS and do not have the extra money to stop this, and NOW am getting messages for Sharon this month in addition to Brenda and Theresa. CC did tell me to report message as spam but that doesn't stop anything and there is not an option to do that if an actual call.Funny how the spam calls and texts come through but the ones that I need to get? Never make it through, some of those come 2 weeks later.Find another provider is still best option.
Preferred solution: put plans in place to stop scam/spam
User's recommendation: Find another cell phone provider.
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Update: I ended my service with Consume Your Jugular after 29 days. I would have done so earlier if I had already done my research and selected another cellular phone service provider.
I have filed complaints against Consumer Cellular with the Federal Communications Commission, A.A.R.P., the Better Business Bureau, the Federal Trade Commission and my state’s Office of the Attorney General. I contend that I do not owe Consumer Cellular a dime because I expressed my dissatisfaction with their service and cancelled my account prior to my trial period of service elapsing. This is 30 days for non-AARP members and 45 days for AARP members. When on-hold, waiting for a Consumer Cellular customer service, technical support or billing agent, Consumer Cellular promoted their 100% risk-free guarantee.
The prerecorded loop advertisement announced: "Here at Consumer Cellular, we have always offered a 100%, risk-free guarantee. That means, if you are not satisfied with our cellphone service, regardless of the reason, you can cancel within the free trial period and pay absolutely nothing. You don't even have to pay postage to return your phone.” There are no terms and conditions, stipulations, restrictions or any other instructions accompanying the recorded message. A Federal Trade Commission agent I spoke with agreed that the advertisement may be deceptive at best and fraudulent at worst.
To the best of my knowledge, Consumer Cellular recently deleted this segment from their prerecorded on-hold announcements. I suspect they were worried about an FTC/FCC inquiry and the possibility of a class action lawsuit. I have proof of the recording that I am prepared to submit to any agency with prosecutorial agency that is willing to go after Consumer Cellular for defrauding the public.
I am seeking a full refund/credit for the 29 days of my unbearable relationship with Consumer Cellular. I am basing my case on Consumer Cellular’s misleading, prerecording message touting Consumer Cellular’s, “100%, risk-free guarantee.”