phone service customer service customer bill phones cell account problem calls

Upset with difficulty paying bill. | Consumer Cellular review from Ocala, Florida

3.3
Details
Every time I call to pay my mom's bill I'm asked several questions, my mom is disabled and I'm her caregiver, they ask me all these questions to confirm that I am authorized to be on her account, I'm getting real tired of it. I'm getting ready to switch cell phone providers their costomer service reps suck!!!
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#1693010 Review #1693010 is a subjective opinion of poster.

No service in airports | Consumer Cellular review from Wellington, Kansas

2.0
Details
I had to beg strangers to use their phones, since my phone would not work in any airports.
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Review
#1692993 Review #1692993 is a subjective opinion of poster.
Product
Doro Cell Phone

No service | Consumer Cellular review from Slinger, Wisconsin

2.0
Details
phones in our house have had no service and am getting no where can't call plus on line support really was no help but they did try i had a danny from az helping melody and jennifer for some reason go disconnected so still no service can't seem to talk to any supervisors getting ready to quit this service but who has a good service ? apple service is great but not the carrier cc
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#1690413 Review #1690413 is a subjective opinion of poster.

Defective Phone | Consumer Cellular review

1.0
Details
I want to return a defective phone and purchase a different one. The phone has been replaced 3 times the same defects are apparent in each replacement. I want credit applied to the purchase of a new type of phone. The representative states there is no credit to be issued for the phone.
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Review
#1689766 Review #1689766 is a subjective opinion of poster.
Pros
  • You get no where with customer support
  • Consumef robbery
Cons
  • Customer service - unable to resolve and poor advice
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Full refund
Tags
  • Zero Loyallty To Customers

30 Day Warranty | Consumer Cellular review

1.0
Details
The phone charger on my new phone never worked properly. Finally after two months of plating around with it I called CC. They said the charger is good for only 30 days. I thought that was ridiculous to back your product for only 30 days. They wanted $25 for a new one. I hung up.
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Review
#1689211 Review #1689211 is a subjective opinion of poster.
Cons
  • Phone is sub par in quality
Reason of review
Warranty issue
Loss
$25
Preferred solution
Full refund
Tags
  • Refuse To Help

Stole money | Consumer Cellular review

1.0
Details
I do not understand how can a company debit my account when I did not give auth. and also the phone had been lost/stolen
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Review
#1687817 Review #1687817 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$85
Preferred solution
Full refund

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Got screwed with Dora phone | Consumer Cellular review

1.8
Details
Being a senior and living alone, a phone is my only lifeline. This phone is known for double or triple digets when trying to access messages or trying to call out. One always has to backspace in trying to enter a number. Even though I supposedly have a warranty for the phone through February, they will not honor a credit or refund. Consumer Cellular insists I get the phone replaced. This phone is such a piece of crap, I do not trust the phone in case of an emergency. There should be a law against selling this piece of garbage. Very disgusted with the company. Will terminate my service.
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Review
#1687705 Review #1687705 is a subjective opinion of poster.
Service
Consumer Cellular Phone Service
Pros
  • Like their phone rates
Cons
  • With held important info about phone
  • Deception
Reason of review
Warranty issue
Loss
$54
Preferred solution
Full refund
Tags
  • Bad Customer Satisfaction

Voice Mail Doesn’t Wotk | Consumer Cellular review

2.3
Details
For the past week, my voice mail hasn’t been working consistently. I call and enter the password and, after a long pause get a message saying “This service is not available.”
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Review
#1687382 Review #1687382 is a subjective opinion of poster.
Pros
  • Aarp rate plans
Cons
  • Voice mail doesnt work
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Cannot connect to voicemail box | Consumer Cellular review

Every time I try to get my messages, a recording comes on to say this function is not available at this time.
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Review
#1687091 Review #1687091 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

I've been a customer for 5 years. I have never had issues until a few days ago. I can't seem to get my voice mail. It saids service not available. I called CC and they blamed it on at&t. | Consumer Cellular review

They said they were going to mail me a new sim card. Once i receive it I will call them so they can set it up for me. If it doesn't work i will switch to another provider. I will ask for a discount for the days I haven't had voice mail. The problem is in different States. I live in Modesto, Ca.
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Review
#1686579 Review #1686579 is a subjective opinion of poster.