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1.9 Based on 161 reviews
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  • Customers like
    • Price 13
    • Cheap plans 9
    • Customer service receptive 7
  • Customers don't like
    • Excessive billing 17
    • Customer support 15
    • Quality of service 15

Worst experience ever with any carrier. They were unable to resolve the issue and kept assuring me that after 24 hours it would be fixed. After about 8 to 10 calls after a number of 24 hour periods - nada. Every Rep. and I could name them all, kept assuring me that I would be able to speak with a "Robert" who seemingly doesn't exist - one Rep. said he couldn't transfer me, another said he would have to contact me. To no avail. With every phone... Read more

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Consumer cellular needs to close, this business. All they ate doing is beating the elderly people out of their money, shame on you.............

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Consumer cellular, sucks. The are rude, unprofessional jerks. Someone got ahold of my information and created an account, when i say this on my credit report, i contacted them about it. They said that i had this account and im the one that opened it etc. I dont need this old peoples cellular business, i have a very expensive i phone, so who needs consumer cellular.

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I recieved a huawei 4g phone to replace our 2g phones. I called consumer cellular and wanted to replace my 2g phone 469-964-1938. I was informed at that time in the future the 2g phones were phased out, I therefore odered a 3g phone to replace it. I reentered the contacts by hand because the sim card had to be replaced. I received a 4g replacement, but no information as to what phone number it was for. My daughter set the phone up for 1938,... Read more

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Consumer Cellular misleading advertisement and would not admit they made billing mistakes and try to justify it. They tell you to go to Targe and Sears forr activation and when I wanted to change my phone number @ Target was told my old number would be cancelled the same day to prevent charges for two lines. I got the bill and was charged for the two lines. I changed the number the same day I started the new number, but they still charged me for... Read more

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My father contracted through AARP and could have done better at any other carrier. He is now an 84 yr. old veteran, confined to a nursing facility for the remainder of his life and has had to surrender all his assets to Medicaid. Yet consumer cellular has directed a collection agency to attack him for seventy-nine dollars. They have reported him to credit agencies which will not negatively affect him now but the entire episode has caused him... Read more

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My home base unit did not up-date to standard time on any of my phones. My cell phone (doro 618 ) did. It is customary for these devices to update after the first in-coming call.I called you about it,and was told to check with the manufacture about it . I'm not buying it. Question , how did the phone get the right time when i installed it ? My stand alone caller ID also did not update.It always did when i was connected to the phone company . The... Read more

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The day after I paid the bill for the 1st month with these carpetbaggers, they sent me a text message, telling me that I had already used up all of my data minutes, so they were going to slow down my service. These thieves were claiming that I had used up all of my data in less than one day. I just checked my data for this month and it is less than 4Gb, which has ALWAYS BEEN TYPICAL for us. The service was so slow, I could not use the phone... Read more

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this company is corrupt!! Without going into a lot of details.I told this place that i wanted my bills sent to me!!well in a 4 month period i got 2 bills and then when i go online i see a email from them saying i am late on my bill,this happened 2 to 3 times!! I called and told them that how can i be late when i never received a bill!! This went on for a good month, me back and forth with them by phone and email and i finally canceled with... Read more

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They are a bunch of liars and thieves!!! Will not unlock their phones once u try to switch companies..they are by far the worst i've ever dealt with!!! Stay away,.if not, u will regret it........

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