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I've been on the phone with Consumer Cellular for the past hour now. My voice mail goes directly to calling voice mail and asking me for a password. No matter what number I enter (and I never put in a password), it does not accept it and tells me the operator is busy....
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#1063873
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Today..June 11..at approximately 4-4:30 Pst I waited about 35 minutes to speak to a VERY unfriendly, uncooperative, lady. I told her I felt she wasn't even on the same page as me when I asked about adding my husband to my acct. I then wanted to know what an inexpensive...
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4.0
I liked
  • I have been very happy with my service until today
#1060100
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I had their service for about a month . before the trouble started. I had some fraud charges on my bank account and in the process of getting that straightened out, they turned my service off and tried to charge for a whole month i didn't even use them. Had to go out...
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1.0
I didn't like
  • Had better service
#1060064
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Consumer Cellular - Monthly Payment high

Consumer Cellular
#1053029
3.1
I thought trading to Consumer cellular was going to save me money but my bill this month was $285. I changed from T-Mobile so I would not have a bill this high.
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Consumer Cellular - Coverage in Charlotte NC

Consumer Cellular
#1047141
4.0
I called to complain an agent was no help to me . He was short with me an told me to call att. He offered no solution . I am a senior citizen and live alone it was only phone .
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Short Review for March 29, 2017, Pc_exchange_policy

Consumer Cellular
#1027274
2.1
They advertise 30 days money back guaranty so I ordered it and the SIM card arrived after 10 days. I had bad reception in my house so I decided to cancel the service after 26 days of use. They told me that those 30 days are meant to be from the order day not from delivery day. So I had not 30 days to test. They even charged me for full next month after cancelation.
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Short Review for December 01, 2016

Consumer Cellular
#965341
1.0
Consumer cellular needs to close, this business. All they ate doing is beating the elderly people out of their money, shame on you.............
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I purchased a galaxy phone from your I paid my payments on time but I coma home from the hospital I find somehow you have automatically deducted money from my account. I was informed that someone would call me within 2 hours to talk to me. That never happen then when I...
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2.9
I liked
  • Never had any complaints
  • Cheap plans
I didn't like
  • pushy Customer service reps
  • Terribly disappointed
#1058815
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On 6/4/2017 I e-mailed them to cancel my service. They claimed they'd respond within 4 days and no response. I filed a complaint with the BBB. If a lawyer is reading this, Please file a class action suit against this firm. IF you do so, you already have one potential...
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2.6
#1058458
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Had to comment on these negative reviews. I and several friends and relatives have CC plans, and are extremely happy with their plan costs and excellent service. The AARP discount is also appreciated. Very easy to change plans, and like the automatic upgrade if plan...
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#1054376
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I have been a customer of yours for years with good results. I have gotten customers for you. Now I am without any cell service for two days with no comments. What should I do? I would like to know what to do. Is it possible for you to let me know what the problem is...
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3.6
I liked
  • Great service
#1053216
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I am very pissed with CC excessive/aggressive billing and their irresponsible, unknowledgeable reps, who, if you can reach them, just add insults to the injury. So, l filed a complaint with FCC and that was the only "tool" that produced the results I was trying to...
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1.2
I didn't like
  • Excessive billing
  • Your customer service by phone
  • Hold times
#1050524
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First Off, Courteous Employees DO NOT MEAN GOOD CUSTOMER SUPPORT! I changed to CC about two months ago after being fed up with AT&T's Off Shore Customer Service. I can't understand them (AT&T Support) - They can't understand Me! Reduced Bill was very low in my decision...
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3.0
I didn't like
  • Lack of knowledge of most cc customer service employees
#1049765
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Contact Consumer Cellular

Headquarters Address:
Consumer Cellular, Incorporated
12447 SW 69th Ave
Portland, Oregon 97223
United States
Phone:
(888) 345-5509
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I purchased a new Doro 626 cell phone from Consumer Cellular to replace an older Doro that I had used for years. When I activated the new phone on line, none of the ringtones were being recognized and the only alert was when the phone was set to vibrate. I called...
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Anonymous
Anonymous

you used wrong sim don`t blame them

#1047956
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