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I am very pissed with CC excessive/aggressive billing and their irresponsible, unknowledgeable reps, who, if you can reach them, just add insults to the injury. So, l filed a complaint with FCC and that was the only "tool" that produced the results I was trying to...
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1.2
I didn't like
  • Your customer service by phone
  • Excessive billing
  • Hold times
#1050524
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First Off, Courteous Employees DO NOT MEAN GOOD CUSTOMER SUPPORT! I changed to CC about two months ago after being fed up with AT&T's Off Shore Customer Service. I can't understand them (AT&T Support) - They can't understand Me! Reduced Bill was very low in my decision...
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3.0
I didn't like
  • Lack of knowledge of most cc customer service employees
#1049765
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I purchased a new Doro 626 cell phone from Consumer Cellular to replace an older Doro that I had used for years. When I activated the new phone on line, none of the ringtones were being recognized and the only alert was when the phone was set to vibrate. I called...
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Anonymous
Anonymous

you used wrong sim don`t blame them

#1047956
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Consumer Cellular Mobile Phone Service Review

Consumer Cellular
#1053029
3.1
I thought trading to Consumer cellular was going to save me money but my bill this month was $285. I changed from T-Mobile so I would not have a bill this high.
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I Phone 6S Plus Review

Consumer Cellular
#1047141
4.0
I called to complain an agent was no help to me . He was short with me an told me to call att. He offered no solution . I am a senior citizen and live alone it was only phone .
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Short Review for March 29, 2017, Pc_exchange_policy

Consumer Cellular
#1027274
2.1
They advertise 30 days money back guaranty so I ordered it and the SIM card arrived after 10 days. I had bad reception in my house so I decided to cancel the service after 26 days of use. They told me that those 30 days are meant to be from the order day not from delivery day. So I had not 30 days to test. They even charged me for full next month after cancelation.
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Short Review for December 01, 2016

Consumer Cellular
#965341
1.0
Consumer cellular needs to close, this business. All they ate doing is beating the elderly people out of their money, shame on you.............
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I switched to another carrier. I switch 3/10/17. The bill closing 2/28/17 was paid for 58.00 showing a zero balance. I never received a bill after that until this month 5/10/17 showing 50.96 due. When we called from at&t 3/10 and closed the account they said it would...
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1.0
I didn't like
  • Threaten you with additional charges
#1046287
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I bought a new cell phone from Consumer Cellular and had problems with usage from day one. I called their number and the first time was on hold for 25 minutes and the second time I waited 27 minutes. The person I talked to made me feel ***. Hey! I am old and this is...
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2.1
I didn't like
  • Long customer wait time
  • Poor pricing plan options
  • No compassion
#1045016
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Got my new iPhone 6plus and was sent to Target to get my contacts & apps moved from old phone to new. I had an apt set up by customer service on 4/30/17 in Ft. Worth. Man at Target had no idea I was coming but said that he would try to help me. He knew less about the...
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#1041390
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Kept track of my grandma's phone, after she suspected over charging. Long story short, I found multiple instances where 45 seconds to 58 seconds becomes a 2 minute call, and 1 minute 45 second to 1 minute 58 second call turned into a 3 minute call. So in a month, that...
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Anonymous
William

So your poor grandma has the $15 dollar plan. If she exceeds 250 minutes they will automatically bump her to the $20 plan that has 1500 minutes. And you did all this detecti...

#1038151
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My husband bought a Consumer Cellular sim card from Target to switch from Boost Mobile and transfer his number. After 5 hours on the phone with Boost Mobile (to transfer and then RESTART service) and with Consumer Cellular, he finds out his phone wasn't compatible. Do...
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Anonymous
cell phone dealer

If your husband had a Boost Mobile phone, he knew his phone was CDMA and only used on Sprint wire service. They are not unlocked phones and cannot be used on any other carrier...

Anonymous
Patriziajhall

No this issue has not been resolved (it is now May 12, 2017) and Consumer Cellular has yet to refund my husband for the initial service switch. Consumer Cellular is a FRAUD ...

1.0
#1033430
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I live in a large city or so I thought and have most of my calls dropped! Unless I stand at the door or by the recycle bin outside there is next to no service. I miss calls all the time. Like I said I thought I was part of a very large city, Phoenix, Az. JusT got my...
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#1032325
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Got a phone from them and all of a sudden stopped downloading pictures sent from family. Had been downloading and not changing anything just stopped. Have spoken 4 times with CC. They have reset many apps without success. Have been to Target 3 times without success....
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1.0
#1021509
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