My dad's phone got ruined, he had insurance so got a replacement. The replacement he received was a refurbished phone, which they forgot to reset the password, so my dad was unable to activate the phone. We spoke with 2 different customer service people who tried to...Read more
I didn't like
- Customer service
The service was fine but the charges do not make any sense. I have 250 minutes talk, 2000 texts and 200 MB Data Plan. After the phone was paid off, they charged me twice the tax I paid when I had unlimited service with another provider. I asked for a breakdown of the...Read more
waited 1 hour. never answered. left my number for a callback. never received callback. called again. waited 1 hour. never answered. worst cs ever. used to be #1. will be switching carrier. have been there for 5 years. never had a problem till i bought new cell from...Read more
Consumer Cellular - I have had same problem.
I have have never had trouble with my phone or services. So, I got Consumer Cellular for my 90 year old father who can't handle or understand a smart phone. He only wants a flip phone. I have been through three phones. None will receive or make calls and they will not refund my money on his account and they won't take the third cellphone back. I don't know what to do.
Consumer Cellular - Over charges and bad service
I purchased an I phone . Came with no manual every time I call is a 2 he wait . The data was on. Consumer cellular over charge $30 . I received the usage message I called and they disconnected it. So the say I was still was billed for it . I have been a customer for many years . They no my usage . I have a history with them.
Consumer Cellular - Monthly Payment high
I thought trading to Consumer cellular was going to save me money but my bill this month was $285. I changed from T-Mobile so I would not have a bill this high.
Consumer Cellular - Coverage in Charlotte NC
I called to complain an agent was no help to me . He was short with me an told me to call att. He offered no solution . I am a senior citizen and live alone it was only phone .
I have tried for 2 weeks to get a cell phone for my 92 year old mother. She doesn't hear well so my husband called and set up an account so all she had to do was call them and confirm the information. When she called them they cancelled her order so tonight I drove to...Read more
I didn't like
- Billing department
I bought a phone and a new line from them in November 2016. On July 11, 2017 the phone displayed battery at 100% but would not turn on any further. I reported the problem got a replacement from them and then.........I received notice from Consumer Cellular that I had...Read more
Consumer Cellular has developed a very unreasonable late payment policy, especially towards customers who have faithfully paid their bills every month. These trustworthy customers are the customers they need the most, but will be the angriest when they are treated like...Read more
I have spent literally hours attempting to simply get a phone activated and keep my number due to my being a nurse and on call a lot. i have spoken to numerous people in customer service after spendinding up to half an hour on hold, being disconnected and speaking to...Read more
got my first smart phone 2 months ago the doro 824 easy for old people who need an easy to use phone everybody said you will love it when you learn it well it became harder to use each day it drops calls calls go straight to voice mail phone starts to dial with 6...Read more
Got this phone and the back kept falling off. Ended up in the hospital, so I could not call or send It back. When I got home I called about the phone and was told I was too late to return the phone. To top it off I was told I broke it while I was in the hospital. I was...Read more
- Aarp rate plans
I didn't like
- Hold times
Had an LG smart phone for 3 years with CC. Hardly used data or phone service during this time. Last month, Consumer Cellular automatically upgraded my service since they claimed that I was approaching my data limit. I called to stop upgrade without success and was...Read more
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