Consumer Cellular keep BILLING me for the phone service I do not have. My phone stopped working in August, I've called you numerous times, I've been given a run around, from one company to another from SquareTrade then back to Target, back to Consumer Cellular over and...Read more
I called about having a few questions and i was put on Hold for about 2.5 minutes. Total time , per my cell phone 3.25 minutes with no human response Im scared to do business with these folks especially after reading consumer complaints Ive been told "enter at least...Read more
I have used consumer Cellular on and off for years and only had problems currently when they claimed that I my daughter owes them $295. I know for fact she has never had a account with them because she was always under my name and account number...plus they closed my...Read more
Consumer Cellular - I have had same problem.
I have have never had trouble with my phone or services. So, I got Consumer Cellular for my 90 year old father who can't handle or understand a smart phone. He only wants a flip phone. I have been through three phones. None will receive or make calls and they will not refund my money on his account and they won't take the third cellphone back. I don't know what to do.
Consumer Cellular - Over charges and bad service
I purchased an I phone . Came with no manual every time I call is a 2 he wait . The data was on. Consumer cellular over charge $30 . I received the usage message I called and they disconnected it. So the say I was still was billed for it . I have been a customer for many years . They no my usage . I have a history with them.
Consumer Cellular - Monthly Payment high
I thought trading to Consumer cellular was going to save me money but my bill this month was $285. I changed from T-Mobile so I would not have a bill this high.
Consumer Cellular - Coverage in Charlotte NC
I called to complain an agent was no help to me . He was short with me an told me to call att. He offered no solution . I am a senior citizen and live alone it was only phone .
Interminably long hold times waiting for phone support. Some phone reps, when you finally get one, are great. Other phone reps seem bored, indifferent, even hostile with no authority nor inclination to do anything besides read from a script. Data plan is nearly...Read more
I didn't like
- Long wait times and service
Signed up free trial period 30 days. Start,april 14th 2017. Having problems with signal (2 lines) disconnected may 7th, 20l7. Got a bill,$2.88 but shorty after that got a bill for $37.00 ending period may 21, 2017, monthy fee. I started calling to correct it, nothing...Read more
I ordered their ZTE wireless home base to replace my land line. I received the unit but was unable to get and service bars. I called Consumer Cellular support on 9/21 and after a long discussion we determined that the unit would not work. I cancelled the order and the...Read more
I switched in September from Straight Talk, thinking I would save money and put my daughter on my plan for less than $50.00 a month. They start you out at the low price, but in weeks put you to the next level. I bought my phone at Target last month, because the sims...Read more
I didn't like
- Heartless to seniors
- Being lied to about not transfering services
- Poor custermor service
Had two cell phones with service on Consumer Cellular. Was going to transfer my smartphone to TracFone (got unlock code) unliocked phone...spend 7 hours with TracFone and Consumer Cellular who kept denying to port my phone number, saying imbalance in info. First, it...Read more
Consumer Cellular is only good for customers that do not use their cell phones often. I had a home phone service for my home and they have been bullshitting and giving me the run around. My service was delinquent because of payments but I called each time I knew the...Read more
I didn't like
- Lack of communication
- Useless service reps and supervisor
- Your customer service by phone
All that is wrong with customer service. Talk to a robot. Robot pretends to be person. Robot doesnt understand you. Hold time is x mins. Hold time is actually 7 times that. Use our callback feature - they call back on cell phone, cant get to phone in time, they leave...Read more
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