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I got my sim card today so I thought I was going to upgrade from 3gs to an Iphone4. when I called to activate it Waited 75 min before someone took my call. It took over 11/2 hr before I was told someone activated it online. I received no activation code in the mailing to activate it online so How could that be done without one. Wanted to know if there was a Target closeby which was 50 miles away to get a new sim card. I got no help and ended up reordering another sim which will take another 3-5 days.

The next day my old phone-the 3gs- is not working-has no service in upper left hand corner. Called them and waited over 2hrs and 24 min before someone took my call. explained my problem he puts me on hold to transfer me to someone else-waited 35 min before someone took the call. the woman was told about my problem and what happened the following day. She tells me my phone was deactivated when I tried to upgrade my iphone 4 yesterday. Told her it worked fine for the rest of the day and only started this morning. She wanted me to go to a Target and Sears to get a new sim card so It would be activated again. They cant re activate it. I am going through all this trouble so I can not be helped with their service.

For 2 days trying to get help so my phone works and all I get is frustration and no help at all.

Think before you sign up with this company for your cell phone service. Do you want a phone that works and have help when you need it or sign up for no help and problems with your service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Consumer Cellular Cons: Telling me a sim card was activated online without any code, Receiving no help at all with my problem, Deactivating a sim card for no reason with out my knowledge.

Location: Jim Thorpe, Pennsylvania

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