Consumer Cellular Phone Numbers and Emails

Toll-Free Number:

  • (888) 345-5509

Customer Service:

  • (888) 548-6490
  • (800) 686-4460
  • (888) 465-6685

Legal:

  • (877) 841-4207
    Privacy Inquiries

Consumer Cellular Email:

ada@consumercellular.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Consumer Cellular Customer Service?

Most Popular Number:

(888) 345-5509
Total calls: 572 Issues resolved: 30 Last call: Mar 28, 2024

What Is the Consumer Cellular Customer Service Phone Number?

You can reach the customer support team by dialing the following Consumer Cellular phone number: 1-888-345-5509. If you have questions about your plan, the professional agents at this helpline are ready to answer them and explain the details. The Help Center advisors also deal with billing inquiries and technical issues. You can call Consumer Cellular if you have complaints or wish to share suggestions with their representatives.

For concerns related to privacy policy, you can call Consumer Cellular customer service at 1-877-841-4207. Note that the operators at this number do not provide general information or support and handle only data protection inquiries.

How Can I Contact Consumer Cellular Support via the Website?

If you need to contact the company support team, visit www.consumercellular.com and find the Help section at the top of the main page. Pick the Contact Us option from the drop-down menu and select the convenient way to communicate with the Consumer Cellular support agent. You can access the live chat from the Consumer Cellular website by clicking the chat icon to discuss your issue with the live operator.

You can also fill out the request form to receive information or help from Consumers Cellular customer care. Enter the required contact information and details of your inquiry, attach the files if needed, and click Submit.

Can I Contact Consumer Cellular via Live Chat?

The Consumer Cellular customer service chat is a fast way to get information and qualified help. You will see the chat icon in the bottom right corner of the Contact page. Answer standard questions to initiate the chat session. The customer care assistant will be ready to answer your questions and guide you to solve the problem within the Consumer Cellular customer service hours.

You can also use the app to chat with the customer care team. Tap the Support button, and you will see icons offering you the options to get expert assistance from a live agent via chat or phone.

What Are Consumer Cellular Business Hours?

The Consumer Cellular hours for the customer service helpline are Monday through Friday from 5 a.m. to 6 p.m. PDT. They are also available on weekends from 6 a.m. to 5 p.m. PDT. The live operators can answer your questions, give consultations about their phones or plans, and provide technical support during these hours. If you need help outside this timeframe, you can visit their Support and FAQs page for detailed articles and video manuals.

The live chat is operational daily from 6 a.m. to 5 p.m. PDT. You can reach the live representative with your concerns or complaints and get the instructions to fix the problem.

PissedConsumer Club

Contact Information

Consumer Cellular Website:

Consumer Cellular Help Center:

Corporate Office Address:

Consumer Cellular, Inc.
9363 E. Bahia Drive
Scottsdale, Arizona 85260
United States

Other Info (opening hours):

Chat Hours:

6:00am - 5:00pm (PT)

More contact details

Consumer Cellular Customer Service Reviews

1.6 / 5
Poor
Guest-5409027
Terrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
2.9

In the past consumer cellular has fantastic customer service but I've spoken to 3 different consumer cellular customer service people this weekend and the only helpful one was named Kenya. The worst was DeeAnn.

(I'm not sure of the spelling). She was so rude I asked for her supervisor.

I was put on eternal hold. I doubt that she attempted to connect me to anyone.

Read full review
Guest-5398665
Billing

Had a little problem trying to explain I wanted to pay my bill via EFT because my credit card was cancelled due to a fraud event and I did not have the new number yet. He finally got the picture.

Because my card was cancelled due to fraud the autopay failed. So.

I needed to pay using my checking account. He kept going back to the credit card.
finally he got the correct understanding about what I wanted to do.

Read full review
Guest-5363599
Customer service representative Lee was very rude and Lee is not customer friendly as well as. I will not recommend by elderly parents to consumer cellular would not ever want to speak with Lee.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.5

Poor customer service from Lee. Lee is not customer friendly.

Lee lack the skills that consumer cellular advertisement is based on. The CEO need to do the under cover boss with customer service representative

Read full review
Ranyah Zzz
Account has been customer closed due dissatisfaction with the poor customer service and rude customer service representative support. Further actions not required.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Entered into service agreement under AARP Plan of 2 lines for $55.00. Added a third line to be used as a home phone and was informed that customer would no longer be qualified for AARP "2 lines for $55.00" and that the monthly charge for the 2 phone service would now go from $55.00 to $65.00 plus charges for the third line and applicable taxes and fees.

Via subsequent lengthy telephone conversations with customer service, was advised that in order to re-qualify for the AARP Plan at $55.00/month, would need to create a separate account for the third home phone line. The separate account and billing was agreed to.
Billing and charges to credit card account erroneously continued at the $65.00/month rate plus the full charge for the third line home phone account although assured billing would be corrected and credited. Consumer Cellular billing correction and credit never occurred through following billing period. Accordingly, cancelled the entire service on 10/09/2023 primarily due to aforementioned conflicted billing practices and poor customer service.

Now current final billing (10/16/2023) indicates the continued $10.00/month over billing (Non AARP standard $65.00/mo vs $55.00/mo AARP plan).
Account has been customer closed due dissatisfaction with the poor customer service and rude customer service representative support. Further actions not required.

Read full review

How Good is Consumer Cellular's Customer Service?

Inis Ekz
Inis Ekz
Feels Satisfied | Jan 21, 2024

Ygfg jougg

Read full quote
Barbarajean Cas
Barbarajean Cas
Feels Satisfied | Dec 25, 2023

easy to work with.

Read full quote
Eliyahu Kzd
Eliyahu Kzd
Feels Satisfied | Dec 12, 2023

Very positive accommodating

Read full quote
Aldona Vqm
Aldona Vqm
Feels Satisfied | Nov 30, 2023

Everything went good

Read full quote
Lisa K Fjn
Lisa K Fjn
Feels Satisfied | Nov 10, 2023

Only thing I would comment on and perhaps help other new customers, is to make sure to have 2 phone lines available when setting up the eSIM.

Read full quote
Lova Uro
Lova Uro
Feels Neutral | Nov 05, 2023

I called CC with a question concerning upgrading my husband’s broken phone. I wasn’t pissed when I called but I am pissed now! You see I was told someone would call me back and never called.

Read full quote

Summary of Consumer Cellular Customer Service Calls

817 TOTAL
CALLS
10:24 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Consumer Cellular?

Payments and Charges Question:

  • “My bill”
  • “Lower my bill”
  • “Payment”

Product/ Service Question:

  • “If you have international connection”
  • “I have gotten the paperwork”
  • “Phone is broken”

Staff Question:

  • “To set up new cel service”
  • “Can't get service”
  • “My service was cutOff so we were wondering”

Request for Information Question:

  • “Need to speak with an agent”
  • “Talk to someone about my bill”
  • “How to reach/set up voicemail”

Activation/ Cancellation Question:

  • “Activate previous cc phone an deactivate Nokia ohone”
  • “Cancel service”
  • “Activation”

Account Question:

  • “Account”
  • “Balance”
  • “Reset password”

Cards Question:

  • “New card reactivation”
  • “Put new SIM card in phone and can't use get phone to work.”
  • “Sim card”

Return/ Replace Question:

  • “I need to change my billing address”
  • “Replace broken phone”
  • “I have a replacement credit card number”

Employment Question:

  • “Former Employee”
  • “Bounced payroll check, need new one”
  • “Employment”

Shipping and Delivery Question:

  • “Phone has not arrived”

Refund Question:

  • “Refund”

Other Question:

  • “My phone is not able to dial out”
  • “Information”
  • “I received an email stating that I have changed my plan. I didn't approve that”

About

Summary

Consumer Cellular is a nationwide provider of cellular phones and services. Consumer Cellular was founded by John Marick and Greg Pryor in October 1995. The company started out with an emphasis on the Pacific Northwest market. Coverage now includes all 50 US states. Consumer Cellular specializes in cell phone plans for seniors. The company was most recently profiled in The Oregonian's Silicon Forest blog. ReCellular refurbishes and resells the usable cell phones. Phones that no longer work are recycled according to strict environmental standards and the salvaged materials are used to make other products. Consumer Cellular plan includes several bundled services, such as Caller ID, Call Forwarding, Call Waiting, 3-Way Conference Calling, Voicemail and International Direct Dial.

Consumer Cellular reviews and complaints

Consumer Cellular is ranked 292 out of 2029 in Telecommunications category

Area Served

USA, Europe, Canada

Payment Methods

VISAMasterCardPayPalDiscover

Compare Consumer Cellular To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

ATT image
ATT
7238 reviews
1.6
Verizon image
3682 reviews
1.7
TMobile image
2028 reviews
1.7
Write a review
Do you have something to say about Consumer Cellular? What happened? What can we help you with?
Submit review Don't show this popup