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1.9 Based on 133 reviews
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  • Customers like
    • Price 11
    • Cheap plans 8
    • Customer service receptive 6
  • Customers don't like
    • Excessive billing 17
    • Customer support 15
    • Quality of service 14

Well well well, another person who trusted CC to support AT&T phones that had been used with AT&T lines on CC service as they used to promise in their ads! I too was suckered in by this and there was NO disclaimer that at any point in the future they would withdraw support for the Rugby III or any other AT&T phone. I also paid for a text/data package but was denied most of the data that the Rugby offers on the phone, only being able to send... Read more

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June 2016 To say that this is getting old in not doing the situation justice! I am utterly disgusted when 80% of the time when I try to use my cell phone it in "emergency calls only!!!! Just a few minutes ago my phone was in "emergency calls only" mode AGAIN and my wife's phone sitting 6 inches away has service. We both have Samsung Rugby phones, hers is an older model and mine is a Rugby III. I'm tired of seeing the reply that "we'll send... Read more

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This carrier slammed me from original carrier with number transfer BEFORE permission was given to change carrier (timing required). A third carrier had to be gone to with a new number for interim service, and, then, a new carrier was contracted with another new number. STAY AWAY FROM THIS CARRIER!!! Two billings generated (and claims will be made if reported unpaid) for service that was never engaged and confirmed by what vendor indicated was... Read more

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I have had Consumer Cellular for the past five years. When they were struggling to build their business platform, they were unquestionably the best. My opinion of them in the past week has come to a screeching halt. My SIM card quit, I spent 35 minutes on the phone going through resets, including a master reset which wiped out all my photos. FINALLY, they agreed to send me a new SIM card and was assured it would probably be there on a Saturday,... Read more

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I bought a Consumer Cellular iPhone. It began showing some software issues so took it to apple store and they gave me a replacement iPhone. I called Consumer Cellular to get it unlocked. Since they could not find the replaced iPhone in their system they refused to unlock it or call Apple. I am stuck with their *** phone. Their costumer service is inexperienced, arrogant and dumb. I have complained to FCC about this.... Read more

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This company is full of themselves, they are trying yo charge me for services that I did not have with them. Someone either had an account in my name and they decided to charge me 187.00 for services that I never had with them. I reported them to BBB and the response that I received from them was so dam funny, they responded that they would not take this off my credit no matter what I said. so the song, it's Hammer Time, well it's Lawyer Time.... Read more

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Our son was a long time customer with Consumer Cellular. He had been on his own for years. Due to company closure he had to live inour basement for a while which linked our accts together without our permission. When he was late on a bill, they punished our account and would not let us PAY for a new phone. They froze OUR acct too which is in good standing. I tried to tell them but they were obstinate. It is WRONG to do this without our... Read more

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we have been loyal, up front paying customers for over 3 yrs. now. my husband bought a new phone in december for his birthday. he is a disabled American veteran and uses his phone to listen to music while he sleeps. consumer does not offer unlimited anything and certainly not enough data . we had to keep raising the data , which costs more money. not so good for a man on a fixed income. we found another carrier and decided to switch because we... Read more

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Consumer Cellular is no better than any other phone service provider. They lure you in by offering cheap prices and discounts for AARP members. I bought into the portable wi-fi unit and was surprised with an invoice for "overages" amounting to over $1300. The real kicker is I haven't even used the wi-fi for at least two moths. It has been in its little box (after a trial run before planned travel) because I have unlimited internet available in... Read more

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I contacted Consumer Cellular for a sim card for an AT&T tablet. The sim card did not work. I tried an AT&T smart phone recently retired and in good working order. I took the phone to Target for installation and testing. Initially the phone would not make an outgoing call but after an incoming call was made, two outgoing calls were made.Later in the week , I found that that was the only way to make this phone work. C/S calls were typically 15... Read more

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