Consumer Cellular Complaints and Reviews

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Consumer Cellular
Main address: 7204 SW Durham Rd Ste 300 97224 Portland OR
(503) 699-7363, 1-888-345-5509, , service@consumercellular.com
  • 195+8 mobile complaints
  • $16.2K claimed losses
  • $80 average
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  • 2 days ago
  • Cellular Phone
  • California, United States
  • Cell Phone
  • 186

I was with Consumer Cellular for about one year. They offered a no contract plan at competitive rates. I switched carriers after I bought a new phone and they couldn't provide me with a data plan (even though it was a model they sold). My average bill for the year was about $72.00 per month. When I switched, they billed me $96.00 for four days service. I wrote a letter to complain and... Read more

Was this review helpful? 6 0

I had a phone plan with them and needed to cancel but was still charged for a month plan I did not use. What a rip off. Add comment

     

  • Oct 25
  • Cellular Phone
  • Riegelwood, North Carolina
  • Iphone 6 Plus Order
  • 149

I JUST PURCHASE A NEW IPHONE 6 PLUS AND IT SEEMS THAT CONSUMER CELLULAR DOSEN'T HAVE ACCESS TO THE 4G NETWORK. I ASK BEFORE I SIGN UP WITH THEM. THEY TOLD ME YES IT WOULD WORK JUST LIKE MY OLD IPONE 5S ON AT&T NETWORK. WRONG. IT HAS TAKEN ME OVER TWO WEEKS TO HEAR THE TRUTH FROM A SUPERVISER. TO WEEKS LATER THAT THEY ONLY WORKS ON 3G AND LTE. WHICH 3G IS SLOW AND LTE BURNS THROUGH YOUR DATA... Read more

Was this review helpful? 3 0

     

  • Oct 23
  • Cellular Phone
  • Phoenix, Arizona
  • Locked Cell Phone
  • 173

I bought a Consumer Cellular (CC) phone from a 65 year old women. She was told from CC customer support the phone is unlocked. However the phone was SIM Network locked. I called the CC support for unlocking and I was told they cannot because I do not have an account instead call phone manufacturer Huawaei (HW). HW customer support told me that it is CC who has put the SIM Network lock thus CC has... Read more

Was this review helpful? 1 0

     

  • Oct 21
  • Cellular Phone
  • Cell Phone Signal
  • 125

I submitted the number from by phone (a blackberry 9700) before ordering voice and data service. The data never worked, although it did previously with Cricket. A CC technician told me it would never work on their service. I just moved to rural NY - scattered 2g edge turns out to be my only signal (although CC map shows the AT&T claim of at least 3g everywhere). I finally got the blackberry... Read more

Was this review helpful? 1 0

     

  • Oct 18
  • Cellular Phone
  • Tillamook, Oregon
  • Iphone 5S
  • 231

I signed up and authorized $149 payment on AmExp and ordered an Apple 5s phone. I explained that I had 40% hearing and had tried I phones 3 years ago but was assured that they had improved. Receiving Apple phone I found that I could not hear well and when when to Apple Care I was told to hold for 15-20 minutes. Red Flag! I sent the phone back and when I received my Am Exp bill there was a $99... Read more

Was this review helpful? 1 4

     

  • Oct 15
  • Cellular Phone
  • Mobile Transfer
  • 177

I arranged with Consumer Cellular to transfer two mobile lines from my existing carrier (T-Mobile). However, as I was planning to travel abroad, I called them and asked for the transfer to be delayed pending my return to the USA. Although they agreed to delay the transfer, Consumer Cellular requested the transfer from T-Mobile with the result that I lost use of my phone shortly after I left the... Read more

Was this review helpful? 0 1

     

  • Oct 06
  • Cellular Phone
  • Positive Experience
  • 359

...but the customer service is terrific. No surprise, but when the CSRs are not in Asia, they understand your issues, if any. All of my questions asked were answered promptly, and were understood. When I had AT&T, the CSRs needed me to repeat what I said, over, and over again; still, they did not understand my question. They'd repeat to me what I asked them, what good is this?! My only, minor... Read more

Was this review helpful? 3 3

     

  • Oct 03
  • Advertisements and Cons
  • Easypay Plan
  • 344

Company claimed to offer "Easy Pay" system-- $100 down and $25 a month for a high-quality Android phone. Went to all the trouble to fill out the order form, gave them my credit card # and billing info... only THEN to have them tell me "Easy Pay" wasn't available to my account because I had NO credit record. SERIOUSLY? They're a "pay as you go" company and they're expecting customers to have... Read more

Was this review helpful? 1 3
 
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