Consumer Cellular Complaints and Reviews

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Consumer Cellular
Main address: 7204 SW Durham Rd Ste 300 97224 Portland OR
(503) 699-7363, 1-888-345-5509, , service@consumercellular.com
  • 170+1 mobile complaints
  • $13.5K claimed losses
  • $79 average
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  • 14 hours ago
  • Cellular Phone
  • Tucson, Arizona
  • Service Change
  • 4

I had a phone and service with them for three years when the phone took a dump. I tried to get them to switch their service over to an LG phone that was a gift from my brother. They said they couldn't do it because LG phones don't have a SIM card. I had no choice but to switch service to another company where I now get three hundred more minutes for about $15 less per month. When they sent me my... Read more

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  • Jul 16
  • Cellular Phone
  • Clayton, North Carolina
  • Defective Cell Phone
  • 6

I purchased phone and it did not receive incoming calls. I phoned cc and they said I needed to be near a stronger tower. I live near Raleigh.They suggested a new SIM card . They sent the wrong size and it ruined the $ 63.00 phone. They said they don't repair and to just go to Sears and buy a new one . I did only because I had to have a phone that day for hospital calls. I asked for a refund or... Read more

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Consumer cellular is a total rip off. Sears is a nasty rip off company that is going bankrupt which is poetic justice after they have harassed people who have filed bankruptcy. Latrinea. & lakishisa gonna be a lookin for work soon.

  • Jul 09
  • Cellular Phone
  • Cumberland, Maryland
  • Activation Fees
  • 37

We just switched to Consumer Cellular from US Cellular on the first of June 2014. After our first month of service I can report that we couldn't be happier with the service. US Cellular was dependable (we were with them for over 4 years) and we had no problems with them except that we were paying about $92 a month with a company discount for a smart phone and a flip phone. My wife and I do not... Read more

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  • Jun 27
  • Cellular Phone
  • Chicora, Pennsylvania
  • Huawei Phone
  • 51

In Feb this year i purchased a Huawei phone that worked for the first month. Then it would shut off at any time through a conversation. I called Cellular One and was given two or three things to do to fix it. Two weeks later I called back again and was given a different idea to make it work. A month later I am back at space one and the representative for the company told me that the... Read more

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  • Jun 27
  • Cellular Phone
  • Dimondale, Michigan
  • Free Sim Cards
  • 80

Consumer Cellular need to make sure (Asked the Proper Question ) that any new customer who any wants a Consumer Cellular Sims Card. Must understand, if their cell phone is older that 6 months old. Their current cell phone company DOES NOT have to unlock your/their cell phone. The new law when into effect on January 2014 for current cell phones. If your cell phone 6 months or older is must be... Read more

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  • Jun 27
  • Cellular Phone
  • Fort Worth, Texas
  • Cellular Phone And Service
  • 102

I have read allot of complaints about consumer cellular but up to now I have no complaints. I have been a Consumer Cellular customer for four months, up to today everything has been going good and my bills are about 1/3 of what they were with T-Mobile and AT&T. Took our old phones (smart phones) with us, received sims cards from Consumer Cellular and ported our numbers. We have three lines... Read more

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  • Jun 13
  • Cellular Phone
  • Norwalk, Ohio
  • Service Problems
  • 114

we got consumer cellular 2/25 and was not able to see if it worked where we camp every summer until 6/9 because of sickness. when we went camping we had no service unless we went 5-7 miles away. I am a diabetic and my husband has physical problems as well. I changed back to Verizon mobile since you do not cover Carrollton Ohio. however, when I called and spoke to Brian he said we could not... Read more

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  • Jun 06
  • Cellular Phone
  • Chicago, Illinois
  • Cell Phone Billing
  • 263

Last month I signed up with Consumer Cellular for basic service (calls and text) at $17.50 per month plus tax. The plan included 200 minutes of usage. Last month's bill was $17.50 plus tax. The tax rate exceeded the combined state/federal tax rate for my state, and there was a mysterious $1.45 "surcharge" that didn't make sense. I contacted consumer Cellular and got a very snotty e-mail telling... Read more

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  • Jun 06
  • Cellular Phone
  • Phoenix, Arizona
  • Phone Replacement
  • 155

This is the second time my phone has died. Last time was about 2 months ago. The solution was to replace the phone with another of the same kind. Consumer Cellular sent me a new phone but it was mailed to my old address and it was several weeks before I found it. It worked fine until today when it suddenly died. I tried wiping the battery connections. I don't know why but this was suggested by... Read more

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