2.7
  • Customer service4 votes
  • Motorola moto g2 votes
  • Customer service receptiveness2 votes
  • Customer support8 votes
  • Excessive billing6 votes
  • Quality of service6 votes
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Premium

  • Mar 21
  • Cellular Phone
  • Technical Department
  • 164
  • REVIEW RATING 5/5

called consumer cellular customer service number [888]345-5510,was directed to technical dept.I,Anthony Green cell phone#[978]595-4452 asked tech. rep. Gina from redmond about storage space on my sd card.I asked Gina what can i do if my phone reads sd card full?Gina told me[Anthony] that she could transfer my photos from my phones photo card to an outside server at Google G mail.I[Anthony] told... Read more

Was this review helpful? 0 2

  • 2 days ago
  • Cellular Phone
  • Hudson, Wisconsin
  • Billing Department
  • 39
  • REVIEW RATING 4/5

I transferred my service to Verizon in December. I received a final consumer cellular bill later that month for $24, I went online and it told me my balance was $5 and I paid it. Later I saw that consumer cellular charged my credit card for the $24. I disputed this charge with my credit card company for $19 (minus the $5 I meant to pay). I then got an email from consumer cellular saying they... Read more

Was this review helpful? 0 0

  • Apr 09
  • Cellular Phone
  • Taunton, Massachusetts
  • Tech Support
  • 29
  • REVIEW RATING 4/5

My phone is not working and I called for help. For two days now I have talked to 4 people with the same result. Talk to another person. They say it could be my recharging cord. Then the last person I talked to hung up on me. I will be calling the better business bureau. My phone is only 2 months old.......... Help! What should I do? Maybe my next step is channel 7 help line. How does... Read more

Was this review helpful? 0 1

I emailed them after being on hold 5 times for over 1/2 hour to cancel the *** service. Then they kept billing me! Cheap phone, dreadful customer service. And I hate their TV ads. Add comment

  • Apr 02
  • Cellular Phone
  • Albany, New York
  • Account Cancellation
  • 2
  • 2
  • 101
  • REVIEW RATING 4/5

Tried to cancel service, and after 3 calls in which I was on hold for over 45 minutes each time (before giving up), I finally resorted to writing to them via snail mail to cancel. On one of the calls I made to them, I was on hold for 78 minutes, before finally hanging up out of frustration. They eventually cancelled the account far past the date that I first attempted to contact them, and when... Read more

Was this review helpful? 1 2

  • Mar 26
  • Cellular Phone
  • Portland, Oregon
  • Lifeline Cellphone Service
  • 1
  • 1
  • 187
  • REVIEW RATING 5/5

My brother is dying of multiple melanomas blood bone cancer other stuff. We have relied on this company for several years after being reccomended by a relative. This is my only lifeline as I have to return home for caring for pets and check mail and then rush back up. Things have been very stressful for me since a week or more ago and difficult to have time to take care of bill mailing, and in... Read more

Was this review helpful? 1 4

  • Mar 25
  • Cellular Phone
  • Houston, Texas
  • Cell Phone
  • 1
  • 1
  • 58
  • REVIEW RATING 3/5

Bought cellular phone at kmartwhen I tried transfer my new cellular phone to my present cellular service, my new cellular phone message read, insert sim card.nope, no sim card in phone or box the phone came in.do not tell me to return to the store,ican not drive or walk.I want you to send me the chip so I can use my new phone. jim Edwards Who is the *** that requires100 words... Read more

Was this review helpful? 0 0

  • Mar 24
  • Cellular Phone
  • Coverage Area
  • 82
  • REVIEW RATING 4/5

CONSUMER CELLULAR WARNING>>>.................I tried *** cell last year, i told them that i saw that my area showed service on their map and that i wasnt sure if it would work in my area..Carroll County ohio..*** Cell said it will work so i said ok send me one, they did, when it arrived i turned it on,,,no service,,so I called,,,they said the phone needs to be activated by me going to an... Read more

Was this review helpful? 1 0

  • Mar 23
  • Cellular Phone
  • West Haven, Connecticut
  • Cell Phone Service
  • 155
  • REVIEW RATING 5/5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time except when Consumer Cellular decided to make a mistake paying my payment. Then, all of the sudden some very angry lady abused me on the telephone until I came up with a exons payment for the very same month. When my entire income for my family is dependant on Social Security, it's... Read more

Was this review helpful? 1 0

Premium

  • Mar 21
  • Cellular Phone
  • Technical Department
  • 164
  • REVIEW RATING 5/5

called consumer cellular customer service number [888]345-5510,was directed to technical dept.I,Anthony Green cell phone#[978]595-4452 asked tech. rep. Gina from redmond about storage space on my sd card.I asked Gina what can i do if my phone reads sd card full?Gina told me[Anthony] that she could transfer my photos from my phones photo card to an outside server at Google G mail.I[Anthony] told... Read more

Was this review helpful? 0 2

  • Mar 20
  • Cellular Phone
  • Lakewood, Washington
  • Phone Service Transfer
  • 1
  • 1
  • 119
  • REVIEW RATING 4/5

I CALLED IN TO SEE ABOUT TRANSFERRING TO CONSUMER CELLULAR. I WAS TOLD, NO PROBLEM, WE'LL SEND OUT A CARD TO SEE IF YOUR PHONE IS COMPATIBLE. THAT WAS THE BEGINNING OF A HORRIBLE EXPERIENCE. I'VE BEEN WITH VERIZON FOR YEARS, BUT THEY HAVE NO PLAN FOR USE OF THE MORE ADVANCED PHONES EXCEPT $ 60.00. I DON'T USE IT MUCH, BUT IT IS NICE TI HAVE THE ADVANCED PHONE. I HAD USED TWO SMALL FLIP PHONES,... Read more

Was this review helpful? 0 0

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