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1.9 Based on 139 reviews
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  • Customers like
    • Price 11
    • Cheap plans 8
    • Customer service receptive 7
  • Customers don't like
    • Excessive billing 17
    • Customer support 15
    • Quality of service 14
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Several times over the life of our service from May 2015 to July 2016 we would try to call people and "not on registered network" try to call again "not on registered network". We figured not so bad for the price, we'll deal with it. Well, we take a trip to Washington from Arizona and then to Texas. Absolutely no reception for calling people because, "Not on registered network." Turn phone off and on, restart, etc. Nothing. For anywhere between... Read more

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How do you allow a customer to hold on the phone for over 30 minutes. This is one rinky dinky operation. My monthly bill has gone up three consecutive months for no apparent reason. What is a Brother suppose to do?

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THEY DO NOT ANSWER THEIR PHONES. IT TAKE AT LEAST 3-4 ATTEMPTS AND SOMETIMES DAYS TO GET ANYONE TO RESPOND, OR GET SOMEONE WHO KNOWS WHAT THEY ARE TALKING ABOUT TO ANSWER QUESTIONS... ALL THE WHILE THE CLOCK IS TICKING DOWN ON YOUR TIME TO RETURN THESE PHONES/HOT SPOT WITHOUT CHARGE. YOU ALSO GET HUG UP ON A LOT WHEN TRYING TO GET SOMEONE TO FINALLY ANSWER YOUR QUESTIONS THROUGH THEIR CUSTOMER CARE(LESS) PHONE SERVICE.! THAT SAID, As a long... Read more

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It is time for a class action law suit against Consumer Cellular (CC). Case in point- Purchased iPhone one day under 45 day "100% satisfation Guarantee". Hardware did not work. Followed all suggestions of CC's tech reps. No joy. So returned phone and cancelled contrct the next day. Received my initial payment back in full from store. Received cancellation Code and acknowlwdgement that phone was returned and that contract was cancelled. ... Read more

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Got a cell phone with Consumer Cellular and cancelled it within first month. Costumer Service conveniently the lost notes on the cancellation within the first month and only kept notes of my second cancellation the second time. Reason for cancellation was because only calls and texts I received were from collection agencies and scorned lovers for the *** who had the number before me. Who need this ***. They are charging excessive fees for a... Read more

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Tried them using a byod, found a better plan. Inserted the new sim and WOAH!! my previously unlocked phone is locked. Says they: "We won't unlock your phone because you did not keep your service active for 6 months. No where on the order page does it state this. Do they think this is going to promote customer loyalty? Ha, ha, ha, ha, ha, ha, ha, ha, ha, ha, ha, ha, ha, ha. I'd rather use my phone as a hockey puck then go back to these... Read more

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I'll go without phone service before I use ATT or Verizon again. CC is great. Sure you suffer using big guy towers but there is no getting away from that in this industry. It's not for people who need lots of data. It's a phone service, as in making and receiving phone calls. No contract, change my plan monthly if I need a little more data for playing pandora or minutes to wait on hold with one of the other great american companies or... Read more

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MOST DISHONEST COMPANY OUT THERE!! Folks, they bill you every 22 days!! You're not getting any special deal! I asked that I be billed on the 3rd to be sure my account had money and instead they bill on the 2nd and overdraft my account. I cancelled my account and they PRICE GAUGED me & made up some crazy amount for cancelling! Also they FORCE you to buy their phones as most ARE NOT compatible with them.LESSON LEARNED! STAY AWAY from this really... Read more

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Consumer Cellular offered fairly cheap rates though flat out lied to me & my family. We set up 4 iPhones with them. They said we get 4 GB of data PER PHONE. I reiterated: "So we get 16 GB per month, total?" They said yes. I asked again because it did not seem right; at $50/phone per month, that sounded great. Two employees separately assured me I would have 16 GB total. Two weeks into my plan (which, by the way, is not monthly, but is actually... Read more

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Well well well, another person who trusted CC to support AT&T phones that had been used with AT&T lines on CC service as they used to promise in their ads! I too was suckered in by this and there was NO disclaimer that at any point in the future they would withdraw support for the Rugby III or any other AT&T phone. I also paid for a text/data package but was denied most of the data that the Rugby offers on the phone, only being able to send... Read more

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