Consumer Cellular Complaints and Reviews

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Consumer Cellular
Main address: 7204 SW Durham Rd Ste 300 97224 Portland OR
(503) 699-7363, 1-888-345-5509, , service@consumercellular.com
  • 184+4 mobile complaints
  • $13.8K claimed losses
  • $73 average
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Have had Consumer Cellular service for about 2 years and am very happy with it. Just wish I could get a larger (5gig) data allowance. Bought a Samsung Galaxy 4 and it works great. Add comment

My family has had no problems in the last year and a half. It is saving us at least $40 each month. Add comment

     

  • Sep 12
  • Cellular Phone
  • Seattle, Washington
  • Spam Calls
  • 89

Since I signed with Consumer Cellular, I have been receiving 1-4 recorded sales calls a day!!!!! From all over the country - and it goes against my minutes as well as being disruptive. At this point I will have to change my phone number and I will not renew with CC. Yes, they are reasonably inexpensive, but you will pay for it with spam calls. I called CC and they said they do not sell or share... Read more

Was this review helpful? 5 0

     

  • Sep 10
  • Cellular Phone
  • Medical Emergency
  • 3
  • 3
  • 322

I converted to Consumer Cellular and was thrilled at the price and service. After my mother passed away, I needed to cut costs to cover her expenses. So, I did away with my land line since I had my cell phone. Before she passed, my mother asked me to look after her little sister who is 72. During the time following my mother's death, my aunt suffered a serious medical emergency and I was trying... Read more

Was this review helpful? 3 3

     

  • Sep 10
  • Cellular Phone
  • Ashburn, Virginia
  • Poor Equipment
  • 123

I agree with all the other complaints; I've experienced trouble with billing, poor equipment (which I had to send back more than once) and some snippy customer service reps. However, I felt the trouble was worth it given the low monthly fee/no contract and their network seems to give me a signal everywhere I go. But they really are testing my resolve to stick with them as they completely messed... Read more

Was this review helpful? 2 1

My Nokia Lumia does not work with Consumer Cellular's data package. I have to pay for it but can't use it. Looking for a new phone company Add comment

     

  • Sep 09
  • Cellular Phone
  • Disconnected Service
  • 2
  • 2
  • 149

I converted to Consumer Cellular and was thrilled at the price and service. After my mother passed away, I needed to cut costs to cover her expenses. So, I did away with my land line since I had my cell phone. Before she passed, my mother asked me to look after her little sister who is 72. During the time following my mother's death, my aunt suffered a serious medical emergency and I was trying... Read more

Was this review helpful? 3 1

     

  • Sep 09
  • Cellular Phone
  • Poor Customer Service
  • 60

Of course, these days it is hard to find good customer service anywhere, and *** Cell is not an exception. Here, as usual, there are long wait times, and the reps don't really help; they have been given very limited ability to actually do anything. If you want better service, you need to ask for a supervisor, which requires another wait. At least they speak English, and one has the sense... Read more

Was this review helpful? 0 0

     

  • Sep 03
  • Cellular Phone
  • Positive Experience
  • 565

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "you can upgrade your phone" date and charged me $100+ to "break" my contract. I was paying $130/month for less service from Verizon than I am paying $30-$40 per month from Consumer Cellular. I only have a complaint about the phone I bought from Consumer Cellular and that is a... Read more

Was this review helpful? 4 6

     

  • Sep 01
  • Cellular Phone
  • San Jose, California
  • Expensive Service
  • 177

The phones are poor. Their billing is poor. They mostly want to stiff the seniors for as much money as they can. There services are not cheap. I went back to an LG tracfone. Much happier. I had a lot of trouble with the billing. I would make a payment, had zero balance. In a couple of days I another balance.It is like they never learned billing or accounting. Very sad for this day and age. I... Read more

Was this review helpful? 6 0
 
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