Consumer Cellular Complaints and Reviews

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Consumer Cellular
Main address: 7204 SW Durham Rd Ste 300 97224 Portland OR
(503) 699-7363, 1-888-345-5509, ,
  • 192+7 mobile complaints
  • $13.9K claimed losses
  • $70 average
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  • 1 day ago
  • Cellular Phone
  • Phoenix, Arizona
  • Locked Cell Phone
  • 45

I bought a Consumer Cellular (CC) phone from a 65 year old women. She was told from CC customer support the phone is unlocked. However the phone was SIM Network locked. I called the CC support for unlocking and I was told they cannot because I do not have an account instead call phone manufacturer Huawaei (HW). HW customer support told me that it is CC who has put the SIM Network lock thus CC has... Read more

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  • Oct 21
  • Cellular Phone
  • Cell Phone Signal
  • 53

I submitted the number from by phone (a blackberry 9700) before ordering voice and data service. The data never worked, although it did previously with Cricket. A CC technician told me it would never work on their service. I just moved to rural NY - scattered 2g edge turns out to be my only signal (although CC map shows the AT&T claim of at least 3g everywhere). I finally got the blackberry... Read more

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  • Oct 18
  • Cellular Phone
  • Tillamook, Oregon
  • Iphone 5S
  • 149

I signed up and authorized $149 payment on AmExp and ordered an Apple 5s phone. I explained that I had 40% hearing and had tried I phones 3 years ago but was assured that they had improved. Receiving Apple phone I found that I could not hear well and when when to Apple Care I was told to hold for 15-20 minutes. Red Flag! I sent the phone back and when I received my Am Exp bill there was a $99... Read more

Was this review helpful? 0 4


  • Oct 15
  • Cellular Phone
  • Mobile Transfer
  • 138

I arranged with Consumer Cellular to transfer two mobile lines from my existing carrier (T-Mobile). However, as I was planning to travel abroad, I called them and asked for the transfer to be delayed pending my return to the USA. Although they agreed to delay the transfer, Consumer Cellular requested the transfer from T-Mobile with the result that I lost use of my phone shortly after I left the... Read more

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  • Oct 06
  • Cellular Phone
  • Positive Experience
  • 316

...but the customer service is terrific. No surprise, but when the CSRs are not in Asia, they understand your issues, if any. All of my questions asked were answered promptly, and were understood. When I had AT&T, the CSRs needed me to repeat what I said, over, and over again; still, they did not understand my question. They'd repeat to me what I asked them, what good is this?! My only, minor... Read more

Was this review helpful? 3 2


  • Oct 03
  • Advertisements and Cons
  • Easypay Plan
  • 280

Company claimed to offer "Easy Pay" system-- $100 down and $25 a month for a high-quality Android phone. Went to all the trouble to fill out the order form, gave them my credit card # and billing info... only THEN to have them tell me "Easy Pay" wasn't available to my account because I had NO credit record. SERIOUSLY? They're a "pay as you go" company and they're expecting customers to have... Read more

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  • Oct 03
  • Cellular Phone
  • Online Bill
  • 203

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was declined even thou i had the money in the bank, called my bank they said they didn't even get any hits from them trying to summit my payment. I called the customer support they said that they were working on there database and having issues, so they ran my card again said it was... Read more

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  • Sep 29
  • Cellular Phone
  • Phone Turn Off
  • 198

I have had my phn over taken by wantabe hackers! My phn has been turned off 4-5 times since july. I have bought 2 new phns, contacted consumer cellular, motorola & AT&T! C.C. tells me there is nothing they can do, even with all the evidence I have. I have reported this to, google but you need to access an account("they"have full control). I got close once through temp wi-fi, but the... Read more

Was this review helpful? 1 1

Please stop the god forsaken *** whistle and the super over run exceptionally long commercial the I as well as many other people have to mute or just simply change the channel. Omg. The worst commercial in creation Add comment

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