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  • Customers like
    • Customer service4
    • Motorola moto g2
    • Customer service receptiveness2
  • Customers don't like
    • Customer support8
    • Quality of service7
    • Excessive billing6

Premium

  • Mar 21
  • Cellular Phone
  • Technical Department
  • 616
  • REVIEW RATING 5/5

called consumer cellular customer service number [888]345-5510,was directed to technical dept.I,Anthony Green cell phone#[978]595-4452 asked tech. rep. Gina from redmond about storage space on my sd card.I asked Gina what can i do if my phone reads sd card full?Gina told me[Anthony] that she could transfer my photos from my phones photo card to an outside server at Google G mail.I[Anthony] told... Read more

Was this review helpful? 4 7

  • 2 days ago
  • Cellular Phone
  • Gainesville, Virginia
  • Phone Service
  • 20
  • REVIEW RATING 4/5

Received a sim card with land line number to be transferred from Cellular. We started the process with Cellular 5/24 which had to be done by 5/28 because we closed on the sale of our house. Through several calls to both providers, got mixed advice on the process or found information was incorrectly inputted for the request. While everyone seemed to want to be helpful, nothing could get done by... Read more

Was this review helpful? 0 0

  • May 26
  • Cellular Phone
  • Brockton, Massachusetts
  • Iphone 6
  • 15
  • REVIEW RATING 3/5

I bought an iPhone 6 and it arrived with absolutely NO instructions or manual. My previous phone from them had video tutorials on the Consumer Cellular site. I called them and was abruptly informed they did not have tutorials, or any other assistance on how to use the phone. I was give an Apple 800 number, but it is for problems with the phone. For $600 I expect more. I am going back to Verizon;... Read more

Was this review helpful? 0 0

I called consumer cellular for 10/no plan and was told I can only make 911calls. Add comment

Has consumer cellular been hacked, because I am worry about my information they have about me going to the wrong hands. Does anyone knows if they data base is secure enough to prevent hackers from accessing it? I am worry about my infornation being out there. Add comment

  • May 16
  • Cellular Phone
  • Bayside, New York
  • Mobile Service
  • 76
  • REVIEW RATING 3/5

They email came at a bad time, over worked sick and frustrated over all, but I did tried reasoning with their customer service to stop with the harrassment and the threads. The main reason I felt into this Consumer Cellular scan was because I was looking for something affordable for me to communicate due to my cancer in my throat, but after numerous attempts to use the data and the texting that... Read more

Was this review helpful? 0 0

  • May 13
  • Cellular Phone
  • Portland, Oregon
  • Cell Phone
  • 123
  • REVIEW RATING 5/5

I have spent the last 3 days and 6 phone calls to Consumer Cellular and received nothing but a runaround. Each person I talked with tells me something different. Their phone reps appear to not know what they're talking about. Each one tells me something different from the previous rep I talked with. I purchased an Android phone from Consumer Cellular 2 months ago and the battery is defective and... Read more

Was this review helpful? 2 0

  • May 06
  • Cellular Phone
  • Phoenix, Arizona
  • Cell Phone
  • 1
  • 1
  • 111
  • REVIEW RATING 4/5

they sold me a phone that after 4 months would not work or charge and I could not get a replacement battery because no one mfg. them and are not available even on internet and they knew this when they sold me phone they were going to replace it same phone why would I want the same bad phone ?? and they would upgrade me but at no discount and would NOT OVERNIGHT THE NEW PHONE . I am a senior... Read more

Was this review helpful? 1 2

  • May 05
  • Cellular Phone
  • Sacramento, California
  • Cell Phone Service
  • 218
  • REVIEW RATING 5/5

I saw a commercial on Consumer Cellular stating I could keep my phone (great, since mine was only a few months old) and pay less because of specialized plans, so I called and got my starter pack a week later - Approximately November 20,2014. Right away I was experiencing Issues but was assured they would be taken care of. I wasn't getting half of my texts and talked with maybe 10 reps in a little... Read more

Was this review helpful? 4 1

  • Apr 28
  • Cellular Phone
  • Positive Experience
  • 213
  • REVIEW RATING 4/5

I have & my wife hase the moto g great phone. When I call customer service I always get very professional service with a great attitude. Only thing that I do not care for is that C/C rounds up the minutes, That is very old business practice. Other than that I will recommend the service to any one. I have not traveled with this phone I hope the service will be good in all areas of the country.... Read more

Was this review helpful? 0 4

  • Apr 21
  • Cellular Phone
  • Canton, Ohio
  • Cell Phone Service
  • 276
  • REVIEW RATING 4/5

I was considering signing up with Consumer Cellular. Then I read all the bad reviews. I am so glad that I did not do it after reading all the complaints! WHAT GOOD IS A PHONE IF YOU CAN'T USE IT? And if you can't get reliable service? Just another attempt to get money from older people! When I was young I remember all the respect we had for them. Now it seems that every body disrespects us and... Read more

Was this review helpful? 4 3

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