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  • Customers like
    • Customer service4
    • Cheap plans3
    • Customer service receptiveness3
  • Customers don't like
    • Quality of service10
    • Customer support9
    • Excessive billing7


  • Mar 21
  • Cellular Phone
  • Technical Department
  • 1355

called consumer cellular customer service number [888]345-5510,was directed to technical dept.I,Anthony Green cell phone#[978]595-4452 asked tech. rep. Gina from redmond about storage space on my sd card.I asked Gina what can i do if my phone reads sd card full?Gina told me[Anthony] that she could transfer my photos from my phones photo card to an outside server at Google G mail.I[Anthony] told... Read more

Was this review helpful? 7 17

  • 1 day ago
  • Cellular Phone
  • 10

I have always paid my phone bill and still I have no international service. This is the main reason why I choose to come with this service provider is because of the international calling plan. Now I cannot use it, why? My phone number is 980-328-6237, I needed this service because of an relationship that I have with someone overseas, twice since I have had this service I have not been able to... Read more

Was this review helpful? 0 0

  • Jul 26
  • Cellular Phone
  • Lake Havasu City, Arizona
  • Cellular Phone
  • 85

This web site seems to be all made up of unknown faults. I am very pleased with the service and the phones we received. I was warned right after I got my phone that my usaged was going to exceed my monthly minute agreement. I was using my phone in the beginning to try things out and I realized that I was using it more then when I got things set up. It was nice and refreshing to have someone... Read more

Was this review helpful? 3 1

  • Jul 23
  • Cellular Phone
  • Charles Town, West Virginia
  • Consumer Cellular Cell Phone Plan
  • 89

For the past two days almost, we've had 32 mins of our allowance left to use. Then this morning I get a missed call and voicemail and soon after we get a usage alert telling us we've used up all of our minutes?? Checking the usage on the website is as clear as mud because it doesn't seem able to list the calls in chronological order. And this after we had previously been scammed for data updates... Read more

Was this review helpful? 0 1

I cancelled my service 20 after I made the mistake of signing with them and now they have my information and won't stop with their harrassnents and threats. This is a good company for hackers to break into their system and do a lot of people some good Add comment

  • Jul 17
  • Cellular Phone
  • Yelm, Washington
  • Consumer Cellular Phone Service
  • 65

i tried to dial out and I got a message that read "emergency use only" am I delinquent with my monthly payments ? I am moving tomorrow and I am canceling my landline account. I will rely on my cel phone service in the future but I need a service that is not for emergency only. I also want to upgrade my phone to a smart phone or whatever you have to offer. my Motorola is not getting good reception... Read more

Was this review helpful? 0 2

  • Jul 17
  • Cellular Phone
  • Consumer Cellular Sim Card
  • 63

I forgot my sim lock pass code and was locked out of my network. I called Consumer Cellular and they told me the sim card was bad. I Don't know why that happened? Tech said they could send me one in 3 to 5 days. To long to wait so they said any Sears or Target carried them. Drove 17 miles one way to a Target and they had none. WOW!.... Drove 17 miles home and called the nearest Sears. The closest... Read more

Was this review helpful? 0 1

  • Jul 15
  • Cellular Phone
  • Frederick, Maryland
  • Lg Escape P870
  • 35

my cell phone the LG Escape 870 the screen keep getting black even when I am making phone calls and typing numbers and now the phone's battery is dead it will not turn on and I don't have any service now I need my phone I don't have another phone or one to barrow I needs a phone that works I can't call you please help !!! I am Dean Hamilton my cell phone number is 240-405-4867 my address is 16... Read more

Was this review helpful? 0 1

  • Jul 14
  • Cellular Phone
  • Omaha, Nebraska
  • Consumer Cellular Cell Phone
  • 87

My elderly father purchased their service and within 5 months the phone broke. I contacted them a month ago to send a loaner phone and to service the original phone. The rep told me they could send a form for the loaner and send a mailer to return the phone. I never received either. When I called to cancel the service they said they can cancel it but my father owes a month of service. How can... Read more

Was this review helpful? 1 0

I purchased a Doro flip phone on 5/8/15. From the very begining, the phone would not keep a charge. I bought it on the strength of the propaganda in their website that the phone has 6 hrs talk time & 16 DAYS standby! After various worthless phone calls to cust svc, I'm left with a worthless phone and they will not honor the mfg's warrenty nor the protection plan I paid extra for! Add comment

  • Jul 11
  • Cellular Phone
  • Jim Thorpe, Pennsylvania
  • Iphone 4
  • 62

I got my sim card today so I thought I was going to upgrade from 3gs to an Iphone4. when I called to activate it Waited 75 min before someone took my call. It took over 11/2 hr before I was told someone activated it online. I received no activation code in the mailing to activate it online so How could that be done without one. Wanted to know if there was a Target closeby which was 50 miles away... Read more

Was this review helpful? 1 1

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