Consumer Cellular Complaints and Reviews

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Consumer Cellular
Main address: 7204 SW Durham Rd Ste 300 97224 Portland OR
(503) 699-7363, 1-888-345-5509, ,
  • 183+3 mobile complaints
  • $13.8K claimed losses
  • $74 average
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  • 1 day ago
  • Cellular Phone
  • Tucson, Arizona
  • Faulty Cell Phone
  • 47

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there have been different problems. I am having problems making calls with my phone. I call them, spend a lot of time on the phone with them, but nothing gets fixed. Today I spent 1 hour and 15 minutes on the phone with them, but nothing helped. Now, finally, they want to send me... Read more

Was this review helpful? 0 0

Have had Consumer Cellular service for about 2 years and am very happy with it. Just wish I could get a larger (5gig) data allowance. Bought a Samsung Galaxy 4 and it works great. Add comment

My family has had no problems in the last year and a half. It is saving us at least $40 each month. Add comment


  • Sep 12
  • Cellular Phone
  • Seattle, Washington
  • Spam Calls
  • 114

Since I signed with Consumer Cellular, I have been receiving 1-4 recorded sales calls a day!!!!! From all over the country - and it goes against my minutes as well as being disruptive. At this point I will have to change my phone number and I will not renew with CC. Yes, they are reasonably inexpensive, but you will pay for it with spam calls. I called CC and they said they do not sell or share... Read more

Was this review helpful? 5 0


  • Sep 09
  • Cellular Phone
  • Disconnected Service
  • 2
  • 2
  • 188

I converted to Consumer Cellular and was thrilled at the price and service. After my mother passed away, I needed to cut costs to cover her expenses. So, I did away with my land line since I had my cell phone. Before she passed, my mother asked me to look after her little sister who is 72. During the time following my mother's death, my aunt suffered a serious medical emergency and I was trying... Read more

Was this review helpful? 3 1


  • Sep 09
  • Cellular Phone
  • Poor Customer Service
  • 71

Of course, these days it is hard to find good customer service anywhere, and *** Cell is not an exception. Here, as usual, there are long wait times, and the reps don't really help; they have been given very limited ability to actually do anything. If you want better service, you need to ask for a supervisor, which requires another wait. At least they speak English, and one has the sense... Read more

Was this review helpful? 0 0


  • Sep 03
  • Cellular Phone
  • Positive Experience
  • 600

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "you can upgrade your phone" date and charged me $100+ to "break" my contract. I was paying $130/month for less service from Verizon than I am paying $30-$40 per month from Consumer Cellular. I only have a complaint about the phone I bought from Consumer Cellular and that is a... Read more

Was this review helpful? 4 6


  • Sep 01
  • Cellular Phone
  • San Jose, California
  • Expensive Service
  • 187

The phones are poor. Their billing is poor. They mostly want to stiff the seniors for as much money as they can. There services are not cheap. I went back to an LG tracfone. Much happier. I had a lot of trouble with the billing. I would make a payment, had zero balance. In a couple of days I another balance.It is like they never learned billing or accounting. Very sad for this day and age. I... Read more

Was this review helpful? 6 0


  • Aug 19
  • Appliances and Electronics
  • Cell Phone
  • 1
  • 1
  • 218

I bought a Motorola phone from them. I didn't need a smartphone so didn't need a fancy phone but the phone they sold me is ***. It's a nightmare just to add a contact to the phone much less make a phone call or check my voicemail since it lost the number to dial voice mail. Half the time I get a Blocked Sim error msg so I can't use the phone when I do need it. They've already sent me a new sim... Read more

Was this review helpful? 4 4


  • Jul 31
  • Cellular Phone
  • Chicago, Illinois
  • Cellular Bills
  • 2
  • 2
  • 313

I suspended service for three months while my daughter was out school for the summer. When starting up again I bought a new phone pre-paid for minutes and texting. Kept the service for at least one year after canceling the service all together I continue to receive a bill for $66.00 and when I tried to complain for never receiving texting although I paid for it they raised the amount to $77.00... Read more

Was this review helpful? 5 1
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