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  • Customers like
    • Customer service receptiveness4
    • Customer service4
    • Low cost3
  • Customers don't like
    • Quality of service11
    • Customer support11
    • Excessive billing7

Premium

  • Mar 21
  • Cellular Phone
  • Technical Department
  • 1
  • 1
  • 1637
  • REVIEW RATING 5/5

called consumer cellular customer service number [888]345-5510,was directed to technical dept.I,Anthony Green cell phone#[978]595-4452 asked tech. rep. Gina from redmond about storage space on my sd card.I asked Gina what can i do if my phone reads sd card full?Gina told me[Anthony] that she could transfer my photos from my phones photo card to an outside server at Google G mail.I[Anthony] told... Read more

Was this review helpful? 13 19

  • 1 day ago
  • Cellular Phone
  • Riverside, California
  • Robocaller
  • 23
  • REVIEW RATING 3/5

Saw a 503 area code on my phone, which is Oregon, thinking it could be my daughter in law I answered it, but it was a recorded message from consumer cellular. Then they called back again a few hours later, so I ignored it and wouldn't you know my *** phone took a voice message of the recording, but clearly I already cell service, in fact it's a Tracfone so I really don't need to be hearing from... Read more

Was this review helpful? 0 1

I had a so called plan with consumer cellular for 250 talk time minutes per month no internet and unlimited texting for 50.00 a month. In june of this year i paid them 160.00 and then in August i received another bill for 92.00 so i dropped them because their commercials are ALL LIES.....i will not pay the *** bill and i think ill have my bank take 160.00 dollars back Add comment

  • Aug 14
  • Cellular Phone
  • Moto G
  • 84
  • REVIEW RATING 4/5

Consumer Cellular has a wait time of over 40 minutes at times. It is a cheap company and you get poor service, a total lack of technical support and information that is wrong or incomplete. They do not have a technical component at all; he people who answer the phone will tell yo hey are technical support, but that is an outright fabrication. It seems most are minimum wage workers who are ill... Read more

Was this review helpful? 0 1

Be cautious, billing will happen automatically even if you never use the service! Idea of prepaid is to choose if you will use service, not to be charged if you never use service. Steer clear if you want to control your money. Add comment

Have experienced a loss of service in 2 areas that previously had service. No explanation and Consumers says nothing has changed. When you dont have service something changed. Add comment

  • Aug 13
  • Cellular Phone
  • Cocoa, Florida
  • 79
  • REVIEW RATING 4/5

When I purchased the voice only plan for my Mom and I, I was told I didn't have to have the data. About 10 days into the plan I was having problems with my phone and was told I would probably have to buy a new phone from Consumer Cellular. Then, I got on the internet to establish an account to look at the new phones and couldn't get a temporary password emailed to my computer so I could set up... Read more

Was this review helpful? 0 0

  • Aug 13
  • Cellular Phone
  • Wellsville, Kansas
  • Service Problems
  • 18
  • REVIEW RATING 4/5

i setup c c from t.mobile when i make a call i'm asked for ID # it is not a valid number is what the answer i get help help help not happy so far with consumer cellular service please help what do i do next i do not have one hundred words to explain the problem or problems again HELP HELP e mail buzz742@hotmail.com a long way to get to one hundred words Only twenty four more this crazy way to... Read more

Was this review helpful? 0 0

100% FULL

  • Aug 11
  • Cellular Phone
  • Lincoln, Nebraska
  • Samsung Galaxy S Relay 4G T699
  • 84
  • REVIEW RATING 5/5

I paid for a new Samsung Relay 4G & received a used one. It has the remains of a T-Mobile decal clearly on the top of the phone. Consumer Cellular is insisiting it's new. FRAUD ALERT! The phone has a standby time of less than 48 hours although it's rated for 13 days. Consumer Cellular says I have to disable most features to increase the standby rate. The phone is useless if I have to shut... Read more

Was this review helpful? 0 0

  • Aug 09
  • Cellular Phone
  • Absecon, New Jersey
  • Consumer Cellular Billing Department
  • 13
  • REVIEW RATING 3/5

My monthly bill is due, but have no address to send to! Nothing happens and I wind up back on Consumer Cellular's sales pitch. What a joke! What's your address to send my monthly bill? What's the address to send my monthly bill? what's the address to send my monthly bill? What's the address to send my monthly bill? If this joke continues, I'll seek cell phone service elsewhere. If this... Read more

Was this review helpful? 0 0

  • Aug 07
  • Cellular Phone
  • Mountain Home, Arkansas
  • Consumer Cellular Cell Phone
  • 30
  • REVIEW RATING 4/5

Have two (2) Doro's that can not receive full text messages from my office. What are my options? New phone? Call Verizon? When leaving a message the canned reply is will get back to you in a few days - is that right? I have tolerated your business profile for some time - should I change? This is the fourth (4) request for assistance but all we get is another bill - and as one complaint stated -... Read more

Was this review helpful? 0 1
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