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  • Customers like
    • Customer service4
    • Motorola moto g2
    • Customer service receptiveness2
  • Customers don't like
    • Customer support8
    • Quality of service7
    • Excessive billing6

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  • Mar 21
  • Cellular Phone
  • Technical Department
  • 570
  • REVIEW RATING 5/5

called consumer cellular customer service number [888]345-5510,was directed to technical dept.I,Anthony Green cell phone#[978]595-4452 asked tech. rep. Gina from redmond about storage space on my sd card.I asked Gina what can i do if my phone reads sd card full?Gina told me[Anthony] that she could transfer my photos from my phones photo card to an outside server at Google G mail.I[Anthony] told... Read more

Was this review helpful? 4 7

I called consumer cellular for 10/no plan and was told I can only make 911calls. Add comment

Has consumer cellular been hacked, because I am worry about my information they have about me going to the wrong hands. Does anyone knows if they data base is secure enough to prevent hackers from accessing it? I am worry about my infornation being out there. Add comment

  • May 16
  • Cellular Phone
  • Bayside, New York
  • Mobile Service
  • 62
  • REVIEW RATING 3/5

They email came at a bad time, over worked sick and frustrated over all, but I did tried reasoning with their customer service to stop with the harrassment and the threads. The main reason I felt into this Consumer Cellular scan was because I was looking for something affordable for me to communicate due to my cancer in my throat, but after numerous attempts to use the data and the texting that... Read more

Was this review helpful? 0 0

  • May 13
  • Cellular Phone
  • Portland, Oregon
  • Cell Phone
  • 112
  • REVIEW RATING 5/5

I have spent the last 3 days and 6 phone calls to Consumer Cellular and received nothing but a runaround. Each person I talked with tells me something different. Their phone reps appear to not know what they're talking about. Each one tells me something different from the previous rep I talked with. I purchased an Android phone from Consumer Cellular 2 months ago and the battery is defective and... Read more

Was this review helpful? 2 0

  • May 06
  • Cellular Phone
  • Phoenix, Arizona
  • Cell Phone
  • 1
  • 1
  • 109
  • REVIEW RATING 4/5

they sold me a phone that after 4 months would not work or charge and I could not get a replacement battery because no one mfg. them and are not available even on internet and they knew this when they sold me phone they were going to replace it same phone why would I want the same bad phone ?? and they would upgrade me but at no discount and would NOT OVERNIGHT THE NEW PHONE . I am a senior... Read more

Was this review helpful? 1 2

  • May 05
  • Cellular Phone
  • Sacramento, California
  • Cell Phone Service
  • 193
  • REVIEW RATING 5/5

I saw a commercial on Consumer Cellular stating I could keep my phone (great, since mine was only a few months old) and pay less because of specialized plans, so I called and got my starter pack a week later - Approximately November 20,2014. Right away I was experiencing Issues but was assured they would be taken care of. I wasn't getting half of my texts and talked with maybe 10 reps in a little... Read more

Was this review helpful? 3 1

  • Apr 28
  • Cellular Phone
  • Positive Experience
  • 203
  • REVIEW RATING 4/5

I have & my wife hase the moto g great phone. When I call customer service I always get very professional service with a great attitude. Only thing that I do not care for is that C/C rounds up the minutes, That is very old business practice. Other than that I will recommend the service to any one. I have not traveled with this phone I hope the service will be good in all areas of the country.... Read more

Was this review helpful? 0 3

  • Apr 21
  • Cellular Phone
  • Canton, Ohio
  • Cell Phone Service
  • 255
  • REVIEW RATING 4/5

I was considering signing up with Consumer Cellular. Then I read all the bad reviews. I am so glad that I did not do it after reading all the complaints! WHAT GOOD IS A PHONE IF YOU CAN'T USE IT? And if you can't get reliable service? Just another attempt to get money from older people! When I was young I remember all the respect we had for them. Now it seems that every body disrespects us and... Read more

Was this review helpful? 4 4

  • Apr 20
  • Cellular Phone
  • Dallas, Texas
  • Cell Phone
  • 216
  • REVIEW RATING 4/5

On 2/7 I cut my service with Consumer Cellular to go with a competitor due to the cost of their smartphone products offered and the prices. I got a final bill that I look forward to them to use the auto set-up to pay that bill complete. However, I was just told by phone today, 4/20/2015, that because the bill was not paid timely I have incurred late fees for service I do not have on the final... Read more

Was this review helpful? 1 0

  • Apr 15
  • Cellular Phone
  • Hudson, Wisconsin
  • Billing Department
  • 1
  • 1
  • 442
  • REVIEW RATING 5/5

I transferred my service to Verizon in December. I received a final consumer cellular bill later that month for $24, I went online and it told me my balance was $5 and I paid it. Later I saw that consumer cellular charged my credit card for the $24. I disputed this charge with my credit card company for $19 (minus the $5 I meant to pay). I then got an email from consumer cellular saying they... Read more

Was this review helpful? 3 1

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