Submit ›
or
1.9 Based on 131 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Price 11
    • Cheap plans 8
    • Customer service receptive 6
  • Customers don't like
    • Excessive billing 17
    • Customer support 15
    • Quality of service 14

I have had Consumer Cellular for the past five years. When they were struggling to build their business platform, they were unquestionably the best. My opinion of them in the past week has come to a screeching halt. My SIM card quit, I spent 35 minutes on the phone going through resets, including a master reset which wiped out all my photos. FINALLY, they agreed to send me a new SIM card and was assured it would probably be there on a Saturday,... Read more

Was this review helpful? 0 0

I bought a Consumer Cellular iPhone. It began showing some software issues so took it to apple store and they gave me a replacement iPhone. I called Consumer Cellular to get it unlocked. Since they could not find the replaced iPhone in their system they refused to unlock it or call Apple. I am stuck with their *** phone. Their costumer service is inexperienced, arrogant and dumb. I have complained to FCC about this.... Read more

Was this review helpful? 0 0

This company is full of themselves, they are trying yo charge me for services that I did not have with them. Someone either had an account in my name and they decided to charge me 187.00 for services that I never had with them. I reported them to BBB and the response that I received from them was so dam funny, they responded that they would not take this off my credit no matter what I said. so the song, it's Hammer Time, well it's Lawyer Time.... Read more

Was this review helpful? 0 0

Our son was a long time customer with Consumer Cellular. He had been on his own for years. Due to company closure he had to live inour basement for a while which linked our accts together without our permission. When he was late on a bill, they punished our account and would not let us PAY for a new phone. They froze OUR acct too which is in good standing. I tried to tell them but they were obstinate. It is WRONG to do this without our... Read more

Was this review helpful? 0 0

we have been loyal, up front paying customers for over 3 yrs. now. my husband bought a new phone in december for his birthday. he is a disabled American veteran and uses his phone to listen to music while he sleeps. consumer does not offer unlimited anything and certainly not enough data . we had to keep raising the data , which costs more money. not so good for a man on a fixed income. we found another carrier and decided to switch because we... Read more

Was this review helpful? 0 1

Consumer Cellular is no better than any other phone service provider. They lure you in by offering cheap prices and discounts for AARP members. I bought into the portable wi-fi unit and was surprised with an invoice for "overages" amounting to over $1300. The real kicker is I haven't even used the wi-fi for at least two moths. It has been in its little box (after a trial run before planned travel) because I have unlimited internet available in... Read more

Was this review helpful? 0 1

I contacted Consumer Cellular for a sim card for an AT&T tablet. The sim card did not work. I tried an AT&T smart phone recently retired and in good working order. I took the phone to Target for installation and testing. Initially the phone would not make an outgoing call but after an incoming call was made, two outgoing calls were made.Later in the week , I found that that was the only way to make this phone work. C/S calls were typically 15... Read more

Was this review helpful? 0 1

After more than a year of untold aggravation and deception from Consumer Cellular, we had no choice but to report them to the Better Business Bureau in Redmond Oregon. Apparently, all BBB reports resolved and unresolved are public information and also reported to the CC Board of Directors. All that being said, they seem to take BBB complaints more seriously. Our phone was faulty from the beginning and we kept trying to return it and get a refund... Read more

Was this review helpful? 0 1

I have had my phone shut off twice for not having the moneyto pay bill. This last time I had fraud against my bank accct and it became overdrawn. Not my fault. But still my phone was shut off . Even though I pay 78.47 April 1 and was not told I would have to pay again on April5th 62.89. I faught with Sprint now I'm having problems again not fair. So I'm not a happy camper. I was called 3 times on Sunday April 17th while at Church. I could not... Read more

Was this review helpful? 0 2

I have had my iPhone for l the a year, the screen on it shatter and they will not replace the phone ,even though I took out the warranty the warrenty they want 800.00 to hold for a phone. and I am sure they will not send it back, consumer cellar is a ripe off is a ripe off . I am out of 80050 for a iPhone. DO NOT TRUST THEM OR BY FROM THEM THEY STAEL YOU MONEY. I WILL FIGHT THEM TO GET MY NEW PHONE . BUT please beware before you buy . the... Read more

Was this review helpful? 0 1
Did not find what you were looking for?
 
×
You are reading about Consumer Cellular.
Filing a new complaint about
×