2.7
  • Customer Service4 votes
  • Motorola moto g2 votes
  • Customer service receptiveness2 votes
  • Quality of Service4 votes
  • Excessive billing3 votes
  • Follow up service and support3 votes
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  • 17 hours ago
  • Cellular Phone
  • Miami, Florida
  • Phone Plan
  • 7

I open a temporary account with this company because I was visitin the US for a month. After one week of registering for the basic plan of 10$-15$ I received a text indicating I was about to go over my minutes limit. At this point I understood they charge you for the minutes you call and for the calls you receive too; this was not clear on the website I had to check several pages until I got to... Read more

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  • Feb 26
  • Cellular Phone
  • St Paul, Kansas
  • Wireless Phone Service
  • 62
  • REVIEW RATING 4/5

I have A consumer cellular phone and they say that it is nation wide .well I moved from Wichita,ks where it worked good to saint paul,ks and tired to get me service here .they used t mobile first and no service to speak of and then we switched to att and the service was worst so I had them turn the phone off ,because they can`t get me service that will work here. no I have A phone that is no good... Read more

Was this review helpful? 0 1

  • Feb 19
  • Cellular Phone
  • Bellevue, Washington
  • Cell Phone
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

My phone goes black when putting it to my ear why? Please respond Read more

Was this review helpful? 0 0

My emails are never answered. I was promised my bill would be the same each month because I cannot afford surprises. Cannot afford to call you because it takes too many minutes. Already looking and I just started in December. Add comment

  • Feb 10
  • Cellular Phone
  • San Leandro, California
  • Billing Department
  • 1
  • 1
  • 23
  • REVIEW RATING 3/5

Cancelled in November was told 3 times I did not owe anything, am still getting a bill for the following month plus late fees for a bill I do not owe.service is not what they tell you. Will never go back and will use track phone again so I know exactly what I pay for. Read more

Was this review helpful? 0 0

Consumer cellular phone are no good and lie when they say it is easy to switch numbers. Give you a new number and still don't work. Phone is always stuck on emergency. Don't tell you if the phones can be used in your areas. Got a phone and can't use it. They don't care about senior. Add comment

I am offended, disgusted bycthe ads from this company. Theyre condescending, ridiculing retired folks, and they talk to us on a 5 year old level. I would never use a service that treats potential customers with disdain..thanks Add comment

  • Feb 03
  • Cellular Phone
  • Cell Phone
  • 360
  • REVIEW RATING 5/5

I had been a customer of theirs since 2006 and my mother has too. My story is too long to get into as it takes place from October 2014 till now. I have just one thing to say about this company. STAY AWAY. They are ok as long as everything is running smoothly. But you are screwed if something goes wrong like a defective phone. I jumped through hoops for 2 weeks doing everything they told me to do... Read more

Was this review helpful? 2 1

  • Jan 29
  • Cellular Phone
  • Mesa, Arizona
  • Cell Phone Service
  • 2
  • 2
  • 373
  • REVIEW RATING 5/5

First let me say the day to day workers there are for the most part are wonderful. The company its self,, well going downhill quickly. They have been around for a while and customer service was a top priority. Well no more, read the reviews, read what the employees endure. They are forced to lie to us. They are fired for telling people that the owners are now only sending phones and sim cards... Read more

Was this review helpful? 5 3

  • Jan 22
  • Cellular Phone
  • Motorola Phone Data
  • 1
  • 1
  • 727
  • REVIEW RATING 5/5

I purchased a new phone from Consumer cellular. It arrived day before yesterday and I followed (at least attempted to follow) the instructions from the two - Getting Started books in the box. Finally got it set up and downloaded a migration app in the instruction manual. Then yesterday I started getting a notice on the phone that I had exceeded my monthly allowance for data usage. I called... Read more

Was this review helpful? 5 3

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