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  • Customers like
    • Customer service receptiveness5
    • Customer service5
    • Cheap plans4
  • Customers don't like
    • Quality of service11
    • Customer support11
    • Excessive billing8

Premium

  • Mar 21
  • Cellular Phone
  • Technical Department
  • 1
  • 1
  • 1702
  • REVIEW RATING 5/5

called consumer cellular customer service number [888]345-5510,was directed to technical dept.I,Anthony Green cell phone#[978]595-4452 asked tech. rep. Gina from redmond about storage space on my sd card.I asked Gina what can i do if my phone reads sd card full?Gina told me[Anthony] that she could transfer my photos from my phones photo card to an outside server at Google G mail.I[Anthony] told... Read more

Was this review helpful? 13 19

  • 5 hours ago
  • Cellular Phone
  • Knightdale, North Carolina
  • Samsung 4G Relay
  • 6

Network has been unavailable for over 24 hours. This is my only phone. Current bill was paid on time. What is the problem? I cannot call you to report the problem as I have no phone service. There is no reason to add 100 words. The problem has been stated clearly already. I could type in my favorite poem or song lyrics or the Declaration of Independence, butt that would not clarify... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Cellular Phone
  • Omaha, Nebraska
  • Doro 618
  • 14
  • REVIEW RATING 4/5

Signed up on Aug. 13, 2014. No problems until the one year warranty passed. The phones(we have 2) stopped working with the Uconnect bluetooth in our van. Response from Consumer Cellular did not correct the problem. U connect stated the problem was with the phones as U Connect worked fine with another manufacturer. Yesterday, one of our phones would not complete a call. I contacted Consumer... Read more

Was this review helpful? 0 0

Very bad experience with this company. Won't bore you with the drama, customer service is terrible. I feel as if they prey in the elderly. Add comment

  • Aug 28
  • Cellular Phone
  • Germantown, Maryland
  • 54
  • REVIEW RATING 3/5

Called for three days trying to find out what they added to my bill to put it over $200, my normal bill is $ 46, due to unusual high call volume sat in hold for better than 45 minutes had to hang up lunch hour was about over. I review the bill and it says it was too late to tell me why they added $160++ to my bill but the money is due immediatley. They have the time to add the money but they do... Read more

Was this review helpful? 0 0

  • Aug 28
  • Cellular Phone
  • Tucson, Arizona
  • Huawei Vision2
  • 126
  • REVIEW RATING 4/5

I have had my new Consumer Cellular cell phone for about a week now. Within 1 week they tell me (via email and text mssg) that I have already used up 80% of the data allowed on my call plan. I thought that was odd because I have scarcely used the cell phone at all---I use my land line much more. As it turns out, they never told me that I have to disable ALL mobile functions on the phone and have... Read more

Was this review helpful? 0 0

  • Aug 26
  • Cellular Phone
  • Riverside, California
  • Robocaller
  • 81
  • REVIEW RATING 3/5

Saw a 503 area code on my phone, which is Oregon, thinking it could be my daughter in law I answered it, but it was a recorded message from consumer cellular. Then they called back again a few hours later, so I ignored it and wouldn't you know my *** phone took a voice message of the recording, but clearly I already cell service, in fact it's a Tracfone so I really don't need to be hearing from... Read more

Was this review helpful? 0 2

I had a so called plan with consumer cellular for 250 talk time minutes per month no internet and unlimited texting for 50.00 a month. In june of this year i paid them 160.00 and then in August i received another bill for 92.00 so i dropped them because their commercials are ALL LIES.....i will not pay the *** bill and i think ill have my bank take 160.00 dollars back Add comment

  • Aug 14
  • Cellular Phone
  • Motorola Moto G
  • 113
  • REVIEW RATING 4/5

Consumer Cellular has a wait time of over 40 minutes at times. It is a cheap company and you get poor service, a total lack of technical support and information that is wrong or incomplete. They do not have a technical component at all; he people who answer the phone will tell yo hey are technical support, but that is an outright fabrication. It seems most are minimum wage workers who are ill... Read more

Was this review helpful? 0 1

Be cautious, billing will happen automatically even if you never use the service! Idea of prepaid is to choose if you will use service, not to be charged if you never use service. Steer clear if you want to control your money. Add comment

Have experienced a loss of service in 2 areas that previously had service. No explanation and Consumers says nothing has changed. When you dont have service something changed. Add comment

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