Consumer Cellular Complaints and Reviews

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Consumer Cellular
Main address: 7204 SW Durham Rd Ste 300 97224 Portland OR
(503) 699-7363, 1-888-345-5509, , service@consumercellular.com
  • 201+9 mobile complaints
  • $16.7K claimed losses
  • $80 average
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  • 2 days ago
  • Cellular Phone
  • Virginia Beach, Virginia
  • Cellular Phone
  • 1
  • 1
  • 96

I have a cellular phone and a plan through consumer cellular. The phone is a piece of ***, and I can never get texts to go through and can hardly hear anyone when they call me. Yes I have checked the volume etc. I found a better plan and bought a samsung galaxy 4LTG for 30.00. My plan is unlimited everything for 40.00 a month with my new carrier. I looked at consumer cellular phones and... Read more

Was this review helpful? 0 0

     

  • Nov 23
  • Advertisements and Cons
  • Brooklyn, New York
  • 52

THANK YOU! to ALL that took the time to write about their negative experiences about CC. I am a single parent and can't afford to throw my money away on a product/service that doesn't do what it promises/promotes. I also pray that each CC customer that has negative issues will get them resolved ASAP! God bless you and please take heed (prospective customers) to comments from customer complaints.... Read more

Was this review helpful? 1 1

     

  • Nov 19
  • Cellular Phone
  • Cell Phone Plan
  • 1
  • 1
  • 363

I joined consumer cellular about 3 months ago and got one of their lower plans that they offer for appr. 22.00 a month, bought the phone from them which was the huawei smart phone, well as soon as the first bill arrived they said we wnt over the data amount that the plan offers the bill was something over 500.00!! tried to straighten it out for them to tell me that's what we used,so they waived... Read more

Was this review helpful? 14 3

     

  • Nov 17
  • Advertisements and Cons
  • Waxahachie, Texas
  • Cell Phone Service
  • 1
  • 1
  • 214

I tried the service for 30 days, risk free, so they said..... Went thru every up charge they had, still didn't work for me! They would not release my cell phone back to my carrier after claiming it was done. Called about my final bill, when I was pleasantly surprised the gentleman told me I would not get a final bill because of the risk free agreement. I got a bill for $86 today, when I called... Read more

Was this review helpful? 2 0

I have used consumer cellular and have no truble. I have no complaint. With serbice or with couster serviec. I have no truble telling others about it Add comment

     

  • Nov 15
  • Cellular Phone
  • Wichita, Kansas
  • Iphone
  • 153

I bought an I phone throught them and without any customer service I decided to send it back. I sent it on the 30 Oct. and they said they didn't get it until the 12 of Nov. It had to be there by the 11. Supposidly they sent it back and it will take 3 to 5 days for me to get it. I now have to pay for a phone I daon't want. Hura for me and ***. I tried to ativate my phone and while calling them I... Read more

Was this review helpful? 2 0

     

  • Nov 10
  • Cellular Phone
  • Rockdale, Texas
  • Cell Phone Service
  • 423

My husband and I live in the countryside. We got 2 phones and contract with consumer Cellular. He later switched to Verizon. Both bills was over$50.00. The signal in the country on consumer cellular is most unreliable. I couldn't use my phone for a month. Consumer Cellular had the guts to send me a bill not only for a phone that never worked for the month, they also charged me for what they... Read more

Was this review helpful? 9 3

     

  • Oct 29
  • Cellular Phone
  • California, United States
  • Cell Phone
  • 1084

I was with Consumer Cellular for about one year. They offered a no contract plan at competitive rates. I switched carriers after I bought a new phone and they couldn't provide me with a data plan (even though it was a model they sold). My average bill for the year was about $72.00 per month. When I switched, they billed me $96.00 for four days service. I wrote a letter to complain and... Read more

Was this review helpful? 18 12

I had a phone plan with them and needed to cancel but was still charged for a month plan I did not use. What a rip off. Add comment

     

  • Oct 25
  • Cellular Phone
  • Riegelwood, North Carolina
  • Iphone 6 Plus
  • 482

I JUST PURCHASE A NEW IPHONE 6 PLUS AND IT SEEMS THAT CONSUMER CELLULAR DOSEN'T HAVE ACCESS TO THE 4G NETWORK. I ASK BEFORE I SIGN UP WITH THEM. THEY TOLD ME YES IT WOULD WORK JUST LIKE MY OLD IPONE 5S ON AT&T NETWORK. WRONG. IT HAS TAKEN ME OVER TWO WEEKS TO HEAR THE TRUTH FROM A SUPERVISER. TO WEEKS LATER THAT THEY ONLY WORKS ON 3G AND LTE. WHICH 3G IS SLOW AND LTE BURNS THROUGH YOUR DATA... Read more

Was this review helpful? 6 0
 
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